L’Occitane

I love the L’Occitane brand and have used their Lavande hand cream for years. I will continue to do so. However my rating is for this particular store, and not the company nor the products.
I purchased a Divine Star set — a substantial purchase even at the sale price of $ 186 — which came with a smaller gift set of the products in travel sizes (a $ 46 value). I expressed concern over my sensitive skin potentially reacting to the products, and the saleswoman suggested I try the travel sizes for a while, and if it didn’t work out, I could return the Divine Star set within 30 days as long as it was unopened and unused.
I did exactly that and, as I feared, my skin reacted poorly to the products. After 17 days I returned to the store with my set completely untouched (still with the original bag and bow) and was told (by a different saleswoman) that she could not accept my return unless I also returned the gift set. I told her that it was used, of course, and that I had already thrown out the box it came in, but she said that I would not have qualified for the sale price without it and needed to return both.
Asking to return a free gift with purchase? That seems tacky (and quite desperate) to me.
After leaving the store I called L’Occitane toll-​free customer service, who apologized for their error and immediately arranged for a UPS courier to my house to pick up the item and process my return. Also, logging on to the L’Occitane website, I did confirm that the Divine Star set is already priced at $ 186 — with no strings attached.
Will be purchasing my favorite products elsewhere from now on.

I often use skin care products to rejuvenate and take care of my skin, that’s an important thing in my life!
I was recommended to L’Occitane and I decided to try Brightening Essence after being consulted by the professional staff there. After 2 months using it, my acne & uneven skin tone has been improved magically! My skin is brightened up and softer.
It’s Non greasy and easily absorbed. which further helps strengthen the skins structure.

Amazing products, terrible service. Stay away and shop online instead (Sephora and Nordstrom also carry L’Occitane!). Fairly certain the staff has mastered the art of French arrogance.

I have found a wonderful skin care store! L’Occitane is an amazing and beautiful parisian based business which sells many different soaps, lotions, frilly but amazing skin care things you don’t need, and more!
I stopped in yesterday because I got a coupon for a free $ 10 hand lotion that is their most popular one from an online offer (brought it to them on my iPhone and the lady rang me up with no trouble). I came in on a Saturday and they were advertising free hand massages which I thought was awesome but I was running errands and had heard amazing things about them.
Dragged the boyfriend in and I’m sure he felt overwhelmed by all the things smelly that he wasn’t sure what to do, I bought a foot lotion since I heard great reviews on that product as well and asked the lady if she could recommend me some skin care items for people with oily skin. She directed me to a mattifying moisturizer that I instantly wanted to try so I bought and she gave me a warning that this was going to be discontinued pretty soon so if I liked it, to buy them all up before the new line came out. Overall, for my first experience in the store, although all the products were overwhelming, I came out a smarter and awesomely smelling-​er person!
Note: they have this amazing rose bar soap for $ 3 and 100% of it goes to charity which is awesome! Snag it if you want to redeem your coupon for the lotion and still want to try some of their products without paying a hefty price tag, your nose will be glad you did! :)

I don’t use a lot of skin care products, but really like everything L’Occitane sells. Have used their after shave for years and have become completely addicted. Pricing is a bit higher than other brands, but the quality more than makes up for the price difference. This location is always very clean and the employees are very helpful. Much prefer shopping in store for this rather than online and pricing is the same or better with in-​store specials.

The Domain location is usually well stocked and the products are of high quality. The service is typical Domain — haughty. I was there three nights ago and the staff member was arrogant enough that I chose to wait to purchase the product that I went into the store to buy.
The service is hit or miss the the products are first rate.

I love this place! It makes me want to create new words. Words that don’t exist. Words that can be used to describe the wonder of using scents to carry you away from the drudgery of the smelly city.
How about Smell-​i-​bration? A celebration of the olfactory senses?
Or Scent-​i-​cation? A vacation of scents taken with your eyes closed?
You get the picture. It smells good in this store. It’s damned expensive to actually buy anything in this store, but they are kind enough to allow you to come in a wallow in the smell of the French countryside in the spring. Yeah, if you have springtime allergies you may want to run. But for the rest of us, this place is a treat.
Why not run and treat your nose? After all, you treat your hands and feet to mani-​pedis. You treat your hair to silky treatments. You treat eyes to that hot guy walking down the sidewalk. I guarantee you that your nose is feeling left out. So go to L’Occitane and bring your nose to the party!