Lumber Liquidators

May 2015 we decided to rip up our 2 year old carpet and install either hard wood or laminate wood flooring. We decided to go through Lumber Liquidators because of their affordable options and the look of the Delaware Driftwood bay was a beautiful subdued color and matched our tastes. We did not have an installation team in mind so went with the Lumber Liquidators team since we figured these guys would be professionals and would get the job done right. I read installation policy and felt secure knowing there was a warranty available should any defects/​issues be as a result of the installation team and not the buyer. We let the floor acclimate in our home as instructed for 2 weeks and the installation team came and completed the work over a 3 – 4 hour period (only less than 700 sq ft needed). The team does not reside in Austin, but they travel from San Antonio so you really have to make sure that your requests for inspection/​installation meet their scheduling capability. The team told me I did not have to level the concrete since it appeared to be in good condition knowing the house was only 2 years old, therefore we did not use the leveling solution I bought from the lumber store. Within 2 weeks after installing the floors several boards were lifting and were extremely bouncy, in fact, the portion at the foot of the stairs lifted high enough off the ground that it snapped the floor trim straight from the wall. It was impossible to walk on. We called the team and after a week or two the guys showed up and corrected the areas, however they said they had to place a piece of trim on the floor to prevent it from rising again, so now we have one part of our floor that is oddly installed with a piece of trimming stapled over the planks. By the way, we had to purchase more planks and trim to fix THEIR MISTAKE. I needed my floors fixed, so I bit the bullet on this one. As the team was leaving we noticed that a plank (that they sawed down to make shorter) had a jagged edge from the saw job that was showing, so we immediately had to chase them down to come back and fix. After about another week, we still noticed that the flooring was a bit bouncy and seemed to crack as you walk on it, so we called them again. By this time, the staff at Lumber Liquidators-​William Cannon location knew my voice and were not very friendly or empathetic to my issue with THEIR services. Cody was it? I don’t really remember now. I was as patient and considerate of their time, but was not willing to just deal with it especially since the planks only cost $ 900, yet the installation was over $ 2k so I expected to have a top-​notch installation experience. After almost a month of back and forth calls with the installation lead for the team that installed my floors, the lead contractor came back to my house and tested a few boards and cut down some shorter so they would have room to expand. He said the team should have leveled the floors and this problem would not be occurring. Fast forward to December 2015, after reporting the team to corporate and being assured that an installation lead would contact me and resolve this issue, we have yet to have any of this done. In October, the lead contractor I was working with over the phone sent a crew member (instead of coming himself) to check out the job by the original team. The crew member (Efrain?) (speaking in Spanish only) said he could see that the floor was un-​leveled and that the area they placed the piece of trim over did not need to be there and could be fixed. Basically, he said «the job was poorly done and there was a better way to fix it», but more planks would be necessary since the ones laid are basically useless. He assured me he would contact his lead/​supervisor and inform him that they need to return and fix. After more messages and another call to corporate, the job has not been done and they do not give me any reason to think they care one bit about it. SO — if you buy flooring at Lumber Liquidators, find your own, reputable installation team. The William Cannon location does not have a local team anyway and no one appears to give 2 cents about performance and/​or execution of a successful installation. It appears to me that they have way too many other clients to deal with, so I have lost my opportunity for their full and undivided attention. Waste of money! Thank you for devaluing our house.

Very helpful people. I called and spoke with Health. Top notch guy! Gave me the advice I was looking for. I also used them to rip out the old tile. So glad I did. Very smooth process. It would have been a headache to do it myself.

I decided to replace the carpet in my home with laminate. I shopped around at all the local places and all the big stores and the best pricing with service was by far Lumber Liquidators. Will was the employee I worked with and he was extremely friendly and knowledgeable. They had 800 square feet of the laminate I wanted in stock. My contractor picked it up that day and I had it installed by the end of the week. It’s been installed for about 3 weeks now and it looks wonderful. I got a 12 mm padded laminate at lower cost than a lot of places have their 8 mm padded laminates. I would highly recommend them!

Just had a terrible experience at this place. Waited 20 min without anyone acknowledging us. Finally one person in the store asked us what we needed and we told him. He explained that the better selection is on the website (they just had a few samples in store) but that most of the product online isn’t available for sale and you can’t get it. When I asked what we should do, he said he didn’t know. I asked him if he thought we should shop somewhere else. He said «THANK YOU HAVE A GREAT DAY» sarcastically, walked away from us, and stomped back to his computer. Might have spent a lot of money there, but poorly trained and unprofessional staff made us take our business elsewhere.