Mattress Firm Rosedale

My girlfriend had to swap out her mattress once or twice to find the right fit. After the second time she switched mattresses, they told her she couldn’t change again and had to just stick with what she had.
That would’ve been fine, but she had to get a floor model because mattress firm didn’t have any more of the mattress she wanted. When the mattress arrived, they did not clean it since it had been the floor model. They just brought it from the store to their warehouse to our house.
There are stains on the mattress and when we called to see about resolving it, we were told that’s how it works with floor models. You don’t get to have it sanitized or cleaned before you receive it.
All the staff we’ve worked with has been kind and helpful, but this is just frustrating. A substantial lack of customer service telling us that we can’t get a clean mattress.
And after we also agreed to purchase a power moving base for her bed as well as a few pillows.
I would recommend shopping around.

Christian was awesome. We didn’t buy anything but he was quite informative and kind. No pressure sales and very warm.

I would not recommend this store to anyone. I came in to the store asking for a pillow that was soft and told the guy there that I have neck problems. He gave me a pillow to try and made sure to tell me several times it has a warranty. Once we had made the purchase he mentioned that we need to roll up the pillow a couple of times to soften it.
The pillow is rock hard and impossible for me to sleep on. Definitely not anything like the pillow we were given to try. When I went back to the store the manager called me a liar in so many words when I explained that we had been told that it would get soft quickly and that the guy had made it sound like we could return it.
When I said I will never shop here anymore he said I was threatening him. Not any sign of customer service or understanding of the situation. He said we should have seen that they have a no return policy which we were not told until the sale had gone through.
Never shop here and if you do make sure you really want their product because you cannot return it even if the product you are given is not the same as the one you wanted to buy.

Went to a few mattress stores to replace a terrible old Ikea mattress that lasted a year. James Clark was fantastic and knowledgeable, and we got exactly what we wanted and got all our questions answered. We got a good deal, and the best part is that it got delivered the next day in a time window we’d be home — 5 to 8. I love it and would recommend this location and James to anyone.

It seems I’m not the first and I believe I will not be the last to sing James’ praises. As someone who has extensive experience in hospitality, I couldn’t have asked for better customer service! James was sensitive to my needs by listening carefully and responding to my every twist and turn without being overbearing or pushy. Truly a joy, I laughed all the way to the perfect mattress. He is knowledgeable, kind, honest, helpful and FUNNY. I highly recommend James as your mattress navigator!

I wanted to take a moment to compliment James Clark — he provided excellent, actually SUPERIOR, service to me.
I greatly appreciate it!
From the very start, he went to great lengths to find exactly what I wanted. You see, I have an aging father who, at the advice of his Doctor, had to be moved rather suddenly to a facility that would provide additional help to him. The move was occurring VERY quickly, and there was not room for his Queen-​sized bed at the new place. James went ABOVE AND BEYOND to obtain the exact mattress we needed in the exact time-​frame — no simple task!!!
The bed is just perfect! Arrived on time and my Dad LOVES it!!!
The story doesn’t end there, however:
I had recently visited a friend who has a TempurPedic. Unbeknownst to me, I LOVE TempurPedic mattresses. And, even though it wasn’t anywhere near time for me to replace my mattress, I decided to do so anyhow. I am very true to sales associates. I, too, work on commission and know how important good customer service is. So, I DO return to those who treat me well. That being said, it was a very easy decision to return to see James. I knew that the experience would not only be seamless, but I would benefit from his amazing personality as well. (He’s incredibly funny and it makes for a fun buying experience. I don’t know about you, but if I’m about to drop several K, I don’t mind finding some humor in the mix.)
The mattress was delivered as promised, but this time, the delivery experience was LESS THAN NICE. The driver was crabby and rude, and damaged my existing mattress (which I intended to keep and use in the guest room) in the process of moving it to said guest room.
Again, James came to the rescue. He made sure that I was taken care of. He found a comparable mattress for me in the warehouse and arranged for the replacement of my damaged mattress.
AMAZING!!! You just don’t find service like this too often these days. Most people are in WAYYYYY too big of a hurry to get you sold and move on to the next — not keeping in mind that word of mouth and return business is EXTREMELY IMPORTANT!!!
So, THANK YOU, James! I have visited OTHER Mattress Firm locations and DID NOT RETURN to make a purchase. It is because of James that I recommend this particular location.
Sweet Dreams! ;-)

James was very helpful in answering our questions and was patient with us as we tried out all of the different beds. He was also understanding of our price range and didn’t try to push us out of it.

Great deal on mattress. James Clark was super helpful. He helped us find the best mattress that would suit our needs, gave us some special discounts as well. He even pulled some strings to make sure our mattresses could be delivered within a timeframe that worked for our schedules.

I came by the store in a hurry to get a mattress and box spring for my house before classes began. The salesman James Clark was very knowledgable about the selection and worked with me to choose a product within my price range. He even made a few calls to get me same-​day delivery, despite the very full delivery schedule – outstanding customer service. Thank you, James!

My wife and I were looking for a new mattress for us as well as our son.
We walked out of there feeling comfortable and confidence we made the right purchases. Jake Elder made the process as smooth as possible. We received our Mattresses and were installed the next evening.
Thanks Jake!

My husband and I had a great experience shopping at Mattress Firm recently. Our sales associate, James, was knowledgeable and helpful the whole way through. Thanks to him, we found exactly what we needed and saved a good amount of money along the way. The delivery was prompt and courteous as well.
Our new mattress is like sleeping on a cloud. Definitely a worthwhile investment. We also purchased amazing lavender memory foam pillows and the proceeds from the sale go to pancreatic cancer research. Whats not to love?

Well, I am a consumer and have had several experiences with mattress firm and wanted to share my experience. The people (across most of the stores) are very knowledgeable and can direct you toward the right mattress for you (side sleeper vs back sleeper) etc. Additionally, with all the choices out there they have been very helpful in helping direct based upon individual needs. As a careful consumer, I always do research on the items I spend my money on and a mattress is a large purchase. I have to say, now having my new bed for nearly a year, I love it and have increased my sleep considerably (I got the Stearns and Foster Emmie-​Rose) and love it! One thing I will add (which turns out to still be a positive for Mattress Firm) is that when the Bed and Boxsprings were first delivered there were noted holes in both, I contacted Mattress Firm immediately and without question they shipped a brand new set to me the following day and arranged for pick up of the damaged product (which they assumed was damaged by the shipping company). The new set was perfect and undamaged.
In specific, I wanted to commend Michael Ellis and Jake Elder. These two individuals have demonstrated professionalism and above and beyond helpfulness to me. They work out of the Lamar stores across from Central Market and I have enjoyed my experience with them. Thanks guys!

We bought a mattress from this store and the customer service is great! the mattress didn’t work out, but it wasn’t a problem… Micheal will help you very well and we appreciated everything he did.

We bought a Tempur Pedic and scheduled a delivery in three days. Well, our mattress didn’t make the trip to Austin and we rescheduled for three days later. The store gave us two of the Tempur Pedic pillows for our trouble. We love the mattress and pillows!

We were about five years overdue for a new mattress. The sales rep was friendly and engaging, even if she was a little ‘salesy’. They didn’t pressure us, but we weren’t left alone to browse either.
We ended up with a ‘clearance model’ that looked new to me, two new memory foam pillows with cooling gel pads. They financed us at six months no interest, which we liked.
The delivery went quickly and smoothly, and we’re happy with our new bed. I’m not sure that we’re customers for life or anything, but we’ll visit them again when it’s time for another mattress.

Bought a mattress here this week and it was an easy and painless process. We were helped by Meredith, who was very courteous and knowledgeable. She helped us narrow down our search both in type of mattress and cost range. Very friendly staff. They delivered the mattress that evening within the 3 hour window that was promised. Great experience.

After 9 years it was time a new mattress. My wife and begrudgingly began the process of buying a new one. Fortunately we walked into this location and were helped by Michael.
Michael was friendly, engaging and patient (he was happy to take the time to show us multiple options in every price range).
Michael’s knowledge and expertise helped us pick a fantastic mattress that we love.
I will definitely return to this location and Michael for all my mattress needs.

So I haven’t ever bought a mattress before, ever. Hey, I’m young, give me a break. However, it was finally the time to find a good new mattress as my old one was a pain in my back. Literally.
I found a Groupon for mattress firm and jumped on it. I first decided to go with a cheaper mattress, but after arriving to the store and lying down on a firmer mattress, I definitely decided that it was worth the extra $$$ to spend a little more for a nicer mattress.
Liz helped me out, and she was absolutely fantastic. She was patient with me (especially as a first time buyer), helped me try out a few options, and was on the ball about pricing, availability, setup, and delivery options. It was even cool that with my $ 20 donation to Habitat for Humanity, they’d deliver for free! Who knew buying a mattress could help build a home too?
Delivery was quick, same day quick, like 4 hours after buying it quick! The guys who delivered were awesome, helpful and didn’t seem like they were in a rush to get out.
You know I used to eat across the street from this store, and thought about saving money by buying online. When it came to it all, the price, the service, the help, I definitely am glad I bought with Mattress Firm.
Thank you to Liz for her amazing help and service! I love the new mattress!

Mike Likas at 3910 North Lamar, is a your mattress expert. There’s no need to get hassled or to get the run-​around from commission sales personnel. I know. I went to half a dozen mattress stores before actually finding Mike at Mattress Firm. He’s a 3^rd generation mattress expert, born and raise in the furniture capital of the world. He’s an expert. He won’t try to sell you something you don’t need and he’s honest, to a fault. If you are looking for a new mattress and want someone you can trust, look no further. He’s truly the best!
Mike Likas
3910 North Lamar Blvd.
Austin, TX 78 756
512−371−0760

Such great service! Very helpful in my decision making. Financing was easy too!
I have had a hard time getting good sleep until my new mattress! Never thought it would make this much of a difference. After about a month I really could tell. I am addicted to my pillow and take it with me when I travel.