Nelo’s Cycles

I have a Davidson tandem that I have owned sine the early 90’s that I bought from the shop Nelo worked at on 24^th St. I took it in to him just a couple weeks ago for a complete overhaul. He finished the work in a timely manner, a 2 day turn around. I got the bike back and it looked almost brand new. It hasn’t been this clean since I first bought it. My wife and I have since taken it on a couple rides since and it has performed beautifully. Nelo take good care of his customers, always has and always will.

Nello, Brendan and David… What a team they make! I feel inspired every time I step foot in this place. The atmosphere, energy and passion that is contained with those walls is absolutely unbelievable. Do yourself a favor and stop by, you won’t regret it.

Nelo’s doesn’t look like much from the outside, but that just throws off the doubters. Step inside, and you’ll see this is easily one of the best shops in town. They have a great mix of high-​end bikes and much more reasonably-​priced bikes. The saddle selection for this size of shop can’t be beat. They’ve got cycling on the tv and water for the cyclists that stop in. Let’s not forget that they’re right in one of the better areas of town for cycling and training.
I went in to evaluate a BH bike when searching for a new racing machine, and began discussing with Nelo. After several test rides, analyzing what I wanted from a new bike, Nelo showed me to the Wilier selection and the bike I eventually settled on, but not before being totally honest with Nelo and leaving his shop to test ride other bikes. He supported the decision and truly wants you to be happy with whatever bike you end up on, whether it’s purchased from his shop or not. I returned later that same day to snatch up the Wilier I had tested earlier in the day.
Nelo’s is awesome. Highly recommended. One of my few go-​to shops in Austin.

I just had a terrible experience here. I went in because my chain was popping off, and Nelo came out and talked with me. He was actually incredibly cool! I talked with him and got a great vibe, which was completely different than what I got when I went in last July. When I went in there in July, I briefly talked with someone and they did not seem particularly interested in my business. So, I took my bike back to Clown Dog bicycles, and was, as usual, pleased.
So, I brought it in yesterday for the repairs. Once again, Nelo took the bike from me, and he was a super nice guy. Was looking forward to seeing the work. They told me $ 100 for the job would be about right.
At work today, I got this message:
Hi Joel, your bike has new chainrings installed and is ready to go. The bike could use a pretty substantial tune up with several replacement parts… Probably $ 150 or so… Let us know if you want a more exact quote. Thank you. –brendan@Nelo’s Cycles
I respond:
I was told $ 100. How did it get so much more expensive?
He responds:
That was a ballbark number for the chainrings and the install of the chainrings. The outside chianring is $ 43.99 and the inside ring is $ 39.99. The install was $ 20. We had to replace a cable that snapped when we were making sure it was shifting properly. the cable is $ 4.99, $ 5.97 for the housing and $ 20 for the install, and adjustment of the cable. The cable would have snapped eventually since it was was worn. The exact total amount with taxes for repair is $ 146.07.
I respond:
I certainly appreciate all the work, but it really would have been nice to know a price before the work was done.
He responds:
Please feel free to call us. Brendan will be able to discuss it further with you, if needed. He was the person who worked on your repair.
Me:
$ 150 from $ 100 is a 50% increase.
Them:
our apologies for not having a more accurate quote. When we discussed the pricing we specifically said it was a ball park quote. Going further we will give you an accurate quote prior to any repairs done, to avoid situations like these. Thank you for your pateince. — Nelo’s Cycles
8108 Mesa Dr B105
Austin, TX 78 759
Me:
I am quite sure that no one specifically used the words «ball park.“I will pick up my bike. Thanks.
So, I went to pick it up, and Brenden talked with me. He was at first acting like there was no issue. I explained plainly to him that I was happy to pay, but that if the price of an order were to go up by 50% that the shop should call a person and let them know. After minutes of him explaining my bike’s state of disrepair, which felt a bit as though he were insulting me, I finally told him fine. His face showed that he didn’t care about what I had to say, so I asked him, «what if I all I had left was $ 100 this week?» I said «maybe you’re a rich man, but I am certainly not.»
He then started telling me that I was attacking him personally. I asked him how this was a personal attack?
Then someone else came and tried to shake my hand, I think his name was Dave. He was completely reasonable, and I actually feel a bit bad that I turned down his hand shake. I agreed to pay the amount and said that I would give them a negative review, which I have now completed.
I can’t believe that I was treated as though *I* did something wrong by Brenden. A BUSINESS SHOULD REPORT TO THEIR CUSTOMER IF THEIR ORDER IS GOING TO BE 50% MORE THAN ORIGINALLY ESTIMATED!

Super friendly. Great selection. Professional work.
The mechanics have a fine attention to detail. Everyone is charming and I love the dogs that roam around the shop! They are so fun!

I came in to purchase some cold weather gear and look around the store. David helped me out. The selection was good on the cold weather gloves. Maybe David was having a bad day. I wanted to purchase a heart rate monitor that would sync with my strava app. I felt like I had to push him to Go online to help me get the information about the heart rate monitor. he was offended by a comment I made regarding having to work to earn his pay. Like I said, maybe David was having a bad day. I am ambivalent about shopping here again.

What a great shop to find today. I was trying to fix my son’s bike while in town and came across this gem of a shop. They were so helpful. It is an awesome shop to support on small business Saturday and has a great feel to the store. Thanks for your help this morning! If you have not been here before you have to check this out some time. I bet there is a great story to this place.

I was a loyal customer of Freewheeling for over twenty years. When they closed, I needed a new bike shop. I took my favorite bike to Nelo’s because it isn’t far from my house. These guys do good work, and they stand behind their work. I plan on being as faithful to Nelo’s as I was to Freewheeling. Their shop is small, but they sell some very nice bikes. The staff is friendly and helpful. I am looking forward to buying a new bike from them soon.

I can’t count the # of times I’ve been in for service or products, but every time I do, it’s the same great experience… I’d like to say this is my ‘local’ bike shop, but I drive a good distance because its simply worth it. Each time, I seem to learn something that makes me a better cyclist or increases my enthusiasm driving me to ride more. Good people who are passionate about cycling and customer service… I won’t go anywhere else. The best part, I’m not a pro, nowhere close, but I sure get treated like one.

Long overdue review.
I dropped in on a whim nearly 2 years ago to date not knowing what I wanted and ended up taking a bicycle home with me that day. The service experience is not comparable to any other shop in town. You will pay for the service you receive at this shop and it will be worth it.

Top shelf products and personal service to match. I get tune ups, got the best fitting ever, and bought my most recent bike from them. They even helped me ship a bike cross country.
Also by far the sexiest staff of any bike shop in town!

I’ve been a customer of Nelo’s for years now, since they were located on Anderson. There are plenty of bike shops in this town, some are very good, others I would not trust with a baloney sandwich. Nelo’s is among the best if not the best. Their repairs are solid, they go the extra mile to make sure your bike is good to ride and they get it right the first time. I ride a decent amount, a few hundred miles in a good month and Nelo’s is my first choice for repairs, tune ups and the like.

I’ve shopped online for bike stuff since they invented the internets. This shop convinced me to end that practice. They only carry the best, and the prices are pretty competitive. But the real reason you go here is for the personal attention. You get a glimpse of what small town retail used to be. You will often find coffee, beer, or food out to enjoy, and these guys care about the cycling community. I would not trust my bike to any other shop for an annual tuneup. Also, they didn’t laugh at me when I mixed up the brake and shifter cable housings when I tried to install these myself.

By far my favorite Bike shop… been to them ALL. Gotta love the guy!!! Best mechanics in town too.

The guys at Nelo’s are fantastic. So far, the most I’ve bought from them is a Stinger waffle, but that’s is sure to change soon.
My cycling group stops here during rides as a meeting place for everyone to regroup. As soon as we get there, many people stop in to refill their water bottles or grab a snack. The staff here is always incredibly generous and friendly. Every time I walk in, they offer me a free drink or snack or beer or whatever. They really seem to love cyclists and all things cycling. One time, I walked in and was offered a beer and a slice of pizza, which I graciously turned down.
That’s about as detailed as I can get. This review is mainly about the service there, which seems top notch. The next time I’m having an issue with my bike or need to buy anything bike-​related, I’ll come here.
Oh, and there’s usually this awesome Great Dane at the store. For those of you uncomfortable with or inexperienced with dogs, Great Danes are the most docile big dogs ever, and this one is no exception. Super sweet and gentle. At one point the other day, he did start barking at my group as we all rode away, but we were all laughing about it and took it as the dog asking us to stick around and keep him company.

Fast, friendly bike service. The repairs are a bit more expensive than some of the other bike shops in town, but since it’s a small place, you really get the feeling that your bike is getting the personal attention it most certainly deserves. Which is nice. They have a good selection of pretty nice cycling accessories — a bit beyond my price range, but they definitely have good stuff. They also have a deal that you can drop your bike off for repairs in the morning, before they even open. This is fantastic, as most bike shops don’t open until 9 or 10, making it difficult to schedule repairs during the week. An excellent service, says this local cyclist.

Nelo knows his cycles. Last week I stopped by to parouse the merchandise and I was blown away by the A-​Z service of this bycicle shop. Let me see, dog pepper spray, his and her clothing and shoes, gadgets and saftey equiptment, helmets and he even has a «sale» table. Almost forgot to mention TONS of bikes too. I even enjoyed the attention of his pet while waiting to talk to Nelo.
So stop on by and see why he has all of these 5 star reviews.

So I like to bike, but it is just a recreation; I am not close to being a pro and this is a pro shop. I needed repairs, so I took my bike to Nelo’s because I heard good things about them and I really didn’t want to take my bike to a shop that was inexperienced. My reason for hesitation was I was afraid that the cost would be really high and that I would be treated as an idiot due to my lack of knowledge. This is not the case at all. They treated me and my bike (more importantly) extremely well.. Additionally, the work ended up being warranty, so I did not owe anything –awesome!

Nelo’s rocks.
I agree with other reviewers about what their niche is. Sure you can find better clothing selection elsewhere. But if you want to get fitted to ensure a great riding experience or you need something done to your bike, there is no one better than Nelo.
I recently had a fitting and some trial spins on a Cannondale as I begin my road bike shopping venture. The 75.00 and hour and a half spent was the BEST investment I could make in my cycling passion. I learned more in my time with Nelo than I have anywhere else in town riding, promoting, and networking in the cycling scene for 5 months.
If you’re even THINKING of buying a new road bike, start the job off right with a fitting with Nelo.
As Arnold says, «I’ll be back!»

The service here is wonderful. I like Bicycle Sport Shop for a larger shop, and it’s easy to find a great variety of equipment and clothing on the rack at BSS, but at Nelo’s they’re devoted to getting you on your bike and having you love your experience. Service at Nelo’s wins handily for me.
Their in-​store selection is limited by the relatively small size of the shop, but they’re extremely helpful about making special orders. I can wait for my Terry shorts to come in, generally.
I had the folks there optimize the fit of my hybrid for me, and there was no question that I’d purchase my road bike from them. They are definitely not the cheapest around, but they are the ones in town that I trust with my bicycle. And when a well fitted and maintained bicycle means the difference between a safe, secure, comfortable ride and injury due to wrong fit or poor adjustment, I’ll go for the quality. They have my back, and I will keep going back.
They truly go the extra mile for their customers, they take the time to get to know you, and they nurture their relationship with you. a wonderful group of folks (and dogs!) and a great resource for the cycling community.