Office Depot

I need to thank Matt at this store for helping Mom and I out with her printer, neither one of us are spring chickrns, but his advice and pointers were spot on. Thank you Matt we couldn’t have done it without you

I like this location for many reasons, among them the friendly staff, it’s rarely very crowded, and it is usually well-​stocked. It also suffers from the problems of all the big box chain stores as far as consistency for my likes just stated. Every once in a while I do have to deal with the distracted bored type, but usually … service with a smile which is appreciated but quite frankly is expected.
My business relys on quite a bit of basic office supplies and for the most part I order all these in bulk online, mostly from this chain. This location is my neighborhood one and is my go to place for the times I need something immediately. Their rewards program has been valuable to me and works easily. We will see how the recent merger will impact things but for the most part, at least for now … great job!

You have a better chance of walking your package to Alaska, putting it on the back of a polar bear and hoping it gets there than shipping anything from this Office Depot location.
The first time I had an issue I thought it was a random occurrence, but the second through millionth time have led me to believe that the people at the Shipping and Copy Center at this location receive no training whatsoever.
Today, during my official last trip to ship anything from here, I attempted to drop off a USPS package with a prepaid label. Yes, I said prepaid. .. meaning, I needed absolutely nothing but a proof of receipt that I dropped it off. The line was backed out the door with people trying to shred documents (which apparently is also something they can’t manage) and make purchases because, yes, they also always have the registers closed. .. or at a maximum, have just one register open. .. so they run all the checkouts through the copy center too. After standing in line behind a handful of people requiring services and getting none, somebody took my package and after a lengthy conversation with a coworker over how one provides a receipt of acceptance, they proceed to peck around on a keyboard for 10 minutes before determining that the package is USPS instead of UPS. What? Really?!? Then they tell me they can’t give me a receipt for USPS packages. .. they can just accept them. But wait! Then they have a great idea. They can take a picture of the tracking number with their iphone and send it to me! Um. .. I don’t need the tracking number. .. I already copied the label. I need receipt that they have my package.
I finally gave up and took my package home with me but not before tying to check out with one small box of envelopes. Guess what? Now I needed to get back in line and start the process all over again just to check out. Sadly, not a single person that was in the long line from the time that I walked in until the time that I left had actually been helped so I tossed the envelopes back on the shelf and headed out.
It’s called the Copy and Shipping Center so one would assume that copies can be made there and packages can be shipped but alas, this just isn’t so.

I really like this store. And, I’ve spent quite a bit of money here. So, I’m a Platinum club member. Today my husband wanted another pair of olive khakis, same size. I called and the gentleman who answered excused himself to check and see if they had the specific size in store. They had them, the length was longer though. He immediately said the tailor could cut them. He didn’t know I was a platinum club at this time, which I believe gets free hemming.
I brought my husband’s old pair in to have him measure length.
10 minutes after getting to the store, paying, ten minutes after, they’re done.
Voila!
Perfect

I would prefer to give zero stars. Do not ship anything from this store. They are unprofessional when having made a gross error and can do nothing to rectify their inability to problem solve their mistakes. Good bye Office Depot, may my small boycott serve the greater good.

Would love to buy from this store, have tried several times, however, no one works in the store to help you. Tried again last sat… no help anywhere on the floor… as several of us wandered around… I gave up, went down the street & made my purchase elsewhere… again… Sad, but true

I love this place. Bought. A business card holder which i cant wait to use. Also a foldable water bottle that i will be using. Bought a stress bAll here fir 1. 50 and last week i bought a folder for one cents. Great deals here. It should help me be more organized.

Sorry guys, but I always leave empty handed. I usually call to see if they have what I need. I’m on hold, they don’t know where to find it, and then eventually say yes. I get there, play the game again only to discover they never have what I need. I just wish the staff knew what they had in the store. Ordering online now.

While I know that using a chain store to buy office supplies will always end up frustrating and imperfect (after all, the reason we are there is the cheap prices, we can’t expect luxury service) today I had a great experience with Yolanda. I was trying to return an item I had bought a protection plan on with the pie-​in-​the-​sky hope that they would have a record of my purchase and plan. They didn’t but said I could call customer service, which I foolishly tried, knowing the perils of phone trees and bad support.
To make a long story short, after a frustrating 15 minutes attempting to communicate with phone support and only getting as far as giving my personal information, a manager just walked up and handed me a new replacement and said they would just swap it out. I was SHOCKED! I mean, who does that anymore? I hadn’t asked for it, she just overheard my frustration and made it right. Yolanda, you are the bomb.

This place is understaffed! There were no employees to be found when I was walking around in circles trying to find a storage box that my wife said she had spotted just a few days before so I ended up having to walk around the entire half of the store for at least 10 minutes before I finally found it. Then I got to the checkout line and there were four people waiting in line and only one register was open with an older woman working all alone! I don’t know about the prices and I don’t care about how up-​to-​date their stuff might be if they are going to be understaffed and not able to fulfill needs of the customer as they are exploring the store for their items!

This place is a necessary evil in my life… it’s a mile from home, has the basics, but I think I need to find a new office supply store. By no fault of the over-​worked, under-​paid Office Depot employees, they are ALWAYS under-​staffed. Today I spent a record 20 minutes in line to check out with only four people ahead of me. It is incredibly inefficient and I’m sure a very difficult place to work, but the management should know that the people walking around asking you if you «need any help» while you clearly do not should be manning the cash registers or taking breaks or learning how to operate the cash register… all things that would contribute to the overall happiness and helpfulness of the OD staff.
Parking lot aside, I won’t be returning.

They are fixing the annoying entry problem that everyone is talking about. When I went there today they were paving an entrance from Chen Z. That way you can make a left turn into the Chen Z parking lot and still get into Office Depot. No more of this stupid maneuvering stuff.

This location is impossible to get into. You cannot get to the parking lot if you are driving east on Anderson lane.
You have to (1)pass the store, (2)make a left at the light into the parking lot of another strip mall, (3)make a u-​turn in the parking lot, (4)pull back out into traffic going west and (5)then turn right into the parking lot.
This also means that you can’t make a left out of the lot once you’re ready to leave. So, once again, if you are eastbound traffic you are just fucked. It’s another u-​turn up the road for you.
The parking lot for this office depot is also not connected to the parking lots on either side so don’t think you’re going to turn early/​late and cut over into office depot’s lot cause it ain’t gonna happen.
Once you get in the lot, there is no parking for regular schmoes. There are 5+ spots reserved closest to the entrance for hybrid cars. There are 2+ handicap spots reserved nearby but, notice, the hybrid spots are closer to the entrance than the handicap spots. Apparently driving a green vehicle while being able-​bodied earns you a premium spot here.
Once you get inside the store it is as difficult to navigate on the inside as it is on the outside. While displays are usually set up to subtly direct traffic to and from the aisles and registers, this place has built a rat maze out of cardboard displays.
It took me forever to figure out how to get to the register since I kept following what I thought was the correct route only to wind up at a dead end and have to turn back and start again.
I did end up leaving with the sharpies that I came for but I was left wondering if jumping through all the hoops had made my $ 2.35 purchase really worth it. I’m leaning towards «no».

I normally wouldn’t review an office supply chain store, but the one-​star review seems a little unfair.
I can’t see giving an office supply store one star just because of a run-​in with one cashier. If I showed up to find they sold nothing but turnips and hula hoops and then gave me attitude about it, then yes! One star! As it stands, this place is exactly what you would expect.
A wandering sales rep took me right to the item I was looking for without belching or farting or nothin’. The cashier took my money without any problem. She didn’t even spit in my eye! Amazing!
It was clean and well-​stocked and exactly what I expected. It’s Office Depot. I will go back. I’m not skeered.

Me: «So, I’d like to return these legal dividers numbered 26 – 50 for these numbered 1 – 25. They are the same price.»
Office Depot Employee: «Do you have your driver’s license or the receipt?»
Me: «No, but this is our company account with Office Depot so can you look up the last purchase?»
ODE: «No, you need a drivers license or receipt.»
Me: «Well, I don’t have them so let’s just check me out with these other things.»
ODE: *bleep* *scanning* *bleep* «Do you have an Office Depot rewards card?»
Me: «Company phone number.»
ODE: «Okay, your total is $ 56.73.»
Me: *Swipes company OD credit card*
ODE: «Here you go.»
Me: «So I can buy stuff on the company credit card with no ID and no signature and no business card to prove who I am, but I can’t return anything with the same credit card?»
ODE: *scowls*