Petco

I have ran into this Petco before for quick last minute needs and have brought my dog with me a few times to use the self-​service bathing stations, but after our most recent visit I will not be returning. Mid bath I was approached by an extremely rude employee who was yelling across the store. She approached me, took the hose right out of my hands and slammed it against the faucet all while yelling «goddammit» and «Jesus Christ» over and over again because the door was (unknowingly) on backwards and there was water leaking onto the ground (and flowing down to the drain). I apologized for not realizing the door, but by no means was there a ton of water leaking out. She continued to bang around the metal tub and yell and tossed the mats inside around, which sent my very social and friendly dog into the furthest corner shaking with his tail in-​between his legs. I again apologized for the simple mistake of the door being on backwards, but she continued to say «Jesus Christ, learn to ask next time» and stormed off to the cashier station where I could still hear her throwing her fit. She was EXTREMELY rude and unprofessional. Once I was done drying my dog I looked for her and she was no where to be found.
I have never experienced such poor customer service before and am very disappointed in the character this woman had. I always rinse the tub/​mats down after bathing my dog and clean up the station as much as I can, and even squeegeed the entire area before leaving OUT OF RESPECT for employees like her who do the clean up after customers are done. That is now how you treat customers and I will be filing an official complaint.

I was on the search for cat food today and the manager Craig here helped me out big time. I usually need a big bag of ideal balance grain free Salam for my two cats but they didn’t have a large bag. Craig gave me a great deal and got me two smaller bags with a bit of a discount. Every dollar counts and he didn’t hesitate to help as soon as I walked down the isle.

5 stars all the way for the staff and the location. Kelly in the grooming department always takes extra care of our little guy. Our dog gets so excited when we take him for a haircut, bath, and nails. The selection of dog food is always ample and there is always mountains of toys for our puppy to select from. If you go for a grooming services make sure you schedule in advance as they are always busy because of the great job they do.

In the 2 weeks since getting my puppy, I’ve visited Petco at least 7 – 8 times. We’ve been there so often, the employees know our puppy’s name more than ours and that what makes this Petco so great. The employees. They’re super helpful when you got questions and on top of that, really respectful when you’re training your pet. Ours likes to jump on strangers and they know not to give her attention when she’s acting up. Can’t comment on the grooming service or doggy bath area, since we haven’t had the need for it yet, but I’m sure we will soon. Sure, we can find some things cheaper on Amazon or something, but we’ll definitely be back.

Always helpful staff when you need something. Not too many staff in the store but they are always accommodating. Nice store! Great stuff.

We’ve had nothing but good experiences at our local Petco. We took our 11 month old sheltie there for her first full-​service grooming tonight, and the staff took great care of her.

So I am a fan of this location for multiple reasons.
First, the self service doggy bath. LOVE! It takes the mess and the stress out of doing it at home and its not that expensive. We try to bathe our cocker spaniel once a month and this is perfect. They have all the necessary items to bath him and we don’t have to do any of the clean up. Even on the day they said their dryer did no work and therefore we couldn’t use it unless we had our own towels. We got our own towels from home. They felt bad for us so they gave us 50% off for our trouble. AWESOME!
Second, grooming service. I went to a professional groomer and was very dissatisfied. It was not a great experience in the least. I asked the rescue of some other groomer recommendations and several mentioned Brad in the grooming department. I went to talk to him and he is great. He knew exactly what I was talking about cut wise. The cut lasted a great amount of time. Also, he finished ahead of schedule. The previous groomer I had took literally all day. Whereas at Petco, I took him in at 9 and he was out by 12. Yay! I will be definitely be going back. Also the price was perfect! It was the best price I have found for a cocker cut. Even better!
Third, Petco Pals Rewards. Love it! It saves me money and I love that once you hit like a $ 100 of store credit over time you get $ 5 back. If you are avid animal lover and shopper this is a great deal. I also get deals on treats, food, toys, etc.
Fourth, customer service. They are always willing to help, say hello, and lend a friendly hand with your pooch. I recently went to buy a birthday shirt for my dog, I know I am one of «those» parents, and I noticed they all had a weird stain on them. All of which could be easily washed out. I mentioned that no one would pay full price since they were all damaged and they said I was right and gave me a good percentage off. Score! I washed it when I got home and it was as good as new.
And my last and final reason, my dog loves it. I love it. And it is where I met my sweet baby. They host many rescues and shelters adoptions, especially on Saturdays. They are helping organizations get animals adopted by providing a location where many can come and see all these cute, adorable faces that need a forever home. I applaud Petco and highly recommend it!

I love this location. I get to not only be a customer but I get to host adoption events here. Their management is so helpful

I love the self serve doggie bath !!
We have a German shepherd and she is a handful at bath times. This place provides the towels the shampoo and rinse and a tall ‘shower stall’ that she can get into easily because they have a convenient step stool!
Plus the folks there are really helpful and nice.
Thanks petco for providing this self service set up.
Ps thanks also for the ‘cleaning up after the bath’ part. We appreciate that as Gracie is usually ready to go show off her new doo.

A woman with red glasses was literally the rudest person I’ve dealt with since moving to Austin. I’ll never come back to this location. Back to petsmart for me.

There’s bad customer service. Then there’s bad customer service with attitude; with snide tone, dramatic body language, and loud sighing. Throwing down product with eye rolling as well. That is what I have received multiple times at this location.
Typically associates ask customers if they can be helped. That is not the procedure at this Petco. The associates seem to expect to have zero customer interaction. Not sure if this is solely poor hiring, though I do feel quite certain that the fried hair that have me attitude simply for asking for help didn’t seem very coachable. Perhaps the manager only hired for warm bodies, then again she didn’t exactly qualify as warm.

People can say what they want, but as for me, I still like this store! I haven’t been into this location in almost 6 months. I stopped by to pick up some bowls because it was on my way home and one of the employees still remembered me and asked about my dogs.
That’s great customer service right there!

I am not a fan of Petco, but this location is worse than the others. I’ve been here twice over the past 6 months specifically to buy live rats for my snakes and both times they’ve been completely out. The containers of super worms are stinky and dead. And the customer service leaves a lot to be desired. I bought a piece of cork bark that was labeled $ 18.99 on the shelf but rang up as $ 49.99. I didn’t notice the obscene price until I’d swiped my card. The return process was clumsy and in the meantime a huge line piled up behind me. I will be avoiding this location in the future.

So the only reason I came to Petco is because I ordered an aquaponics fish tank that came with a coupon for a $.99 beta. But Petco would only honor the coupon if I was a Petco member. (rawr)
Fine. So I hold up the one open cashier’s line while the poor girl searched for me in the Petco database since I thought I was a member. She couldn’t find me in the system, but by that time, everyone in the line knew my first name, last name, maiden name and email address, which I had to spell like 5 times so she could get me into the member system.
After all that I finally check out. I get home and realized she charged me full price for the fish.

My dog’s have kennel cough now. $ 165 to the vet and my babies are sick :(.
They are both up to date on their shots. That being said, this was second visit and second bad experience. I wrote their customer service and let them know and they wrote back a form letter that told me they did not read my letter at all. I will NEVER go back. The first visit caused my dog to have an eye abrasion. I went to the ER with my dog. I made sure to ask for a different groomer this time and asked for special caution around my dog’s eyes. They were supposed to trim one of my dogs-​he was shaved :(. Don’t even give them one chance.

Typical petco. Nothing fancy. Employees were helpful in getting me some fish. They had very healthy fish, I might add.

Great place for dog treats,
They have a little buffet bar so you can pick the treats your little fur kids will love.
The staff always seems to take their time and always seem friendly and upbeat

Called ahead to check on grooming services and wait time. Guy was very pleasant and helpful.
In the store, grooming center was clean and easy to access. Guy and girl were chatty and professional. Only took 5 minutes, and I was able to pay while they did the procedure. Definitely going back

If you have read a few of my reviews you probably know my dog is my Co-​Pilot and I rarely ever leave the house without her. So, 2 years after purchasing a new 2010 4Runner my Co-Pilot’s seat is looking haggard and with all the rescue dogs I transport the fur to carpet ratio was making my vehicle look like dogs live in it. Petco to the rescue!
I stopped by this location on my lunch hour and was in and out in about 5 minutes!
As soon as we walked in our greeter was down on his knees and in my dog’s face (BTW as an experienced Dog Behaviorist I would highly advise against this friendly behavior to an unknown dog — it is how humans get bit and exactly why I left my foster dog in the car). Super Friendly Dude (SFD) led me straight to the isle with the kurgo CoPilot seat cover (29.99) right across from the furmenators so I also purchased a Bamboo FurBuster (14.99) that SFD guaranteed that I could return if it did not work. At the checkout SFD was doing double duty and as soon as he heard my dog knew «high five» she got so many treats from the dog cookie buffet she got super gassy on the way home (she eats grain free and mostly raw:) Note to grain free feeders beware the cookie bar!

Did I mention that the kid has a new pup? I had forgotten how expensive all the accoutrements to outfit a new dog would be. Almost $ 200 later, we are out of Petco and driving home, the kid dizzy with excitement for all the new «toys» and I’m pale and slightly nauseous about what we spent.
The customer service and our experience was great. Mary, the in-​house dog trainer, was fantastic. She bonded with us, well, maybe we bonded with her, and escorted us through the store answering our questions and giving us advice. Arya, assuming the role of Diva for a Day, tried on collars, leashes, sweaters, sampled lots of dog treats and received heaps of praise from Mary for her good behavior.
I have always loved the Gilda Radner quote about dogs. «They give unconditional love and for me they are the role model for being alive.» Perhaps that is reason enough to lavish Arya with all her new toys and gifts.