PetSmart

Lupita did a great job grooming Bodi. Super friendly and willing to take her time around his sensitive feet. Would definitely recommend this location over others that I’ve been to.

Cynthia with grooming services takes such great care of my dog each time I take her. My dog is always quite nervous, and I know she’s not the easiest to work on, but Cynthia has a way with her that is compassionate and confident and puts me at ease about leaving my dog with her.

I went in the store this evening as I was totally out of science diet dry food and wet. They were remodeling so I believe that is why they were out of 50 percent of what they usually carry which is no excuse. It is a Thursday night so they inventory should be plentiful. Spent 10 bucks on dry food that the dogs hate cause they didn’t have the flavor I usually get… not even in the larger bags. The bag doesn’t have our Velcro zipper like most either. The bag is going in the garbage tomorrow! Just a bad experience!

I just absolutely love this store because of it’s intimate size; it’s fantastic staff, and it is close to where I live. The staff is always helpful, i.e., when we made tags for our dogs, and when an employee helped me with the purchase of new collars.
This is just a little bit of humor that happened yesterday, Aug. 1, 2015, when I and my son visited Petsmart to buy collars and chew toys, and engrave the dog tags for our three chihuahuas and two terriors.
I was sitting with the 3 Chihuahuas who were in a basket, they had their leashes on when an overweight woman with her overweight large dog kept walking by my cart. Well my 3 dogs barked at her and her dog. Then my son came up with his two terriors in his basket, they were also leashed. This woman kept walking by our carts so my dogs and my sons dogs would bark at them.
Then I noticed the overweight woman with her overweight dog were up at the check out counter pointing back at me talking to the clerk and anyone who would listen to her!
She left and when I checked out I asked the clerk what the overweight woman said. He said my and my sons small dogs were scaring her overweight dog!
The moral of this story is that she will always be overweight and her dog will always be overweight and her antics in the store was just her way of getting attention for herself and her dog.

Good Petsmart. They don’t have a vet on site so they do not sell prescription dog food.

So there are two things that are resulting in this low review:
1. I did the online survey using the code I was given on my receipt along with my contact info. That was a month ago. Haven’t heard a peep from anyone at Petsmart.
2. I’ve taken my dog here on previous occasions and they usually do a decent job, although I’ve sometimes had to give very specific instructions (that I shouldn’t have to) like to brush thoroughly. Otherwise he comes home full of loose hair. This last time I had a reservation for a bath, brush and ear cleaning. I arrive on-​time and they say it’ll be a couple of hours. Usually it’s an hour or two tops, but this last time it’s over four hours before I hear back that he’s ready. (I really don’t like leaving him there that long because they keep him crated when they aren’t working on him and he hates that). So when I pick him up there is just one girl there. So I casually ask why this visit took longer than normal (thinking she had to work extra hard to clean him or something) and she tells me that she was by herself and so when she finished his bath she put him in the kennel and turned on the kennel dryer and «WENT TO LUNCH». So obviously I’m not happy to hear this because very recently a dog died while in a kennel dryer at Petco. I can’t think of any pet owner who would want to hear that their loved one was left in a kennel dryer while the only person in the shop left to go to lunch.
Besides all of this she did a crappy job brushing him as there were tuffs of loose fur on his hind legs and his ears weren’t even touched.
So I don’t expect to hear from Petsmart about this, so I’ll just take my business elsewhere.

was surprised by the quality of this store (Have not used grooming/​training services). Its a quieter store, so theres more stock of sale items, and they often have things other petsmart stores run out of!
This store is always clean, and the staff is *actually* knowledgeable, or at least the one girl who helped me figure out exactly what my cat was allergic to (Chicken!!! Shout out to that girl! i dont remember your name, but you were awesome!). She helped me pick out some treats and we finally were able to eliminate chicken from his diet. :)

Gave my fabulous dog his first case of fleas. I paid for nails, teeth, ears, anal glands then came back a few hours later. Once in the car I noticed a small black bug crawling on his white fur (his coloring helps). Upon further inspection I found a few clusters of eggs– I know this is disgusting. I called the store and asked if any dogs with fleas were in that day and where my dog was hanging out– they said there were a few dogs with fleas and that they clean, that’s it. Totally disgusting. Now I have to detox my car, his blankets and myself. I will never visit a pet smart again. You have been warned!!!

First of all, I would like to say that if this was just about the grooming department, this store would get 5 stars!!! I will start there. My dog gets the «top dog» treatment everytime we schedule and they consistently do such a great job. They are so friendly and their staff is top notch. They clean my dog better than I could ever do and he’s always excited to go. He climbing up against the passenger side window every time we arrive in the parking lot. Their cashiers always let me know when they have specials coming up and they have a great assortment of toys. The only reason why I don’t give them 5 stars is because my dog has a sensitive stomach and I have to buy his food at Petco because they carry Dick Van Patten’s brand of dog food. Other than that, this Petsmart is top notch!!!

Petsmart grooming is amazing at this location. Sarah Rose always takes such good care of my dog who tends to be timid, and the rest of the staff is always friendly upon arrival and pick-​up. I am a satisfied customer, and my pooch looks great!

The guy who helped me at the register was nice, he even knew where the products that I was looking for were. And they were well stocked and everything. However it took about 10 minutes for the poor lone cashier to get help from someone in the back. He was really apologetic but the woman who finally came out was dismissive and rude. There was not one other employee walking around the giant store. Understandable because there was no one in it and it feels creepy and unwelcoming. Go if you need something and plan to get out quickly but don’t go for actual pet help and friendly service.

I was here this morning. It’s my second time to be greeted and helped by Charles. I wanted to just say that he’s a great employee and I think this store is very lucky to have him.

love PetSmart so do my dog he gets very happy when we go there they have good deals allso the dog food that they have i never see before they will help you on the food for your pet to get so if you have a pet go check them out :-)

Ive been here a few times and have always received good service but today i was wow’d! Mark was extremely helpful and knowledgable about their fish. He seriously needs a raise. I was very impressed. This location gets their fish shipment on Wednesday mornings. They offer many pet services and have a variety of animals. The store is always clean and well-​stocked every time I visit.

We went there to peruse the 4^th of July sale for dog treats and to grab crickets for my baby bearded dragon. I was talking to the male pet associate about the size of the bagged «small» crickets and explained that I was worried that the sizes were actually too large for my dragon. He said that he feeds the displayed baby bearded dragons large size crickets… huge no-​no for small dragons. I didn’t like this but decided to just grab my crickets and keep going. I showed them a photo of my guy and they all were saying that he didn’t look like a bearded dragon (???). I bought him at a Petsmart in Austin so I was getting more irritated. The final issue was the same guy who feeds the display bearded dragons crickets that are more than twice as large as the space between their eyes advised me to get a heater for the bottom of the tank. I explained that my research online suggested that this is not a good idea at all, which they seemed to ignore and scoff at because «online». Pretty unhappy at this point and probably won’t use this location anymore.

Typical of what I’d expect for a pet store. Good variety & selection. Decent prices, especially if you have a coupon + find things on sale! :0)
Downside? The employees all try to sell me on their training. I don’t really care for it because they heavily rely on treat training, which I don’t think is necessary. You might not have a treat on hand when you want your dog to heel. Yes I understand that you can gradually stop offering the treats and the dog SHOULD obey, but that’s not always the case. (Friends dog went here for obedience training and it did not help.)
The place doesn’t smell which is great! And, I love that it’s down the street from my apartment.

I take my golden retriever to the groomer there a couple times a year and they do an amazing job! They are also extremely friendly and it’s not expensive.

They layout of this place is very warehouse-​esque with poor lighting. Big open spaces that don’t make sense and big dusty ‘dog’ and ‘cat’ sculpture things over where those specific sections are. I looked up for signs to point me in the right direction and I see a giant dog sculpture with an inch of dust on it… ever heard of swiffers, guys?
This is the second location that I went to that was sold out of cat grass. I get that it is on sale, but I don’t care whether it is or not, I just needed it either way. Not a single person greeted or said anything to me, the clearance section was totally lame, and the cashier guy tried to make up some answer of why they were out of cat grass. If you don’t know, then ask someone who does! That sent me straight to Petco (which I hadn’t been to in ages) where I found cat grass, a dog harness I had been looking for, and a great clearance section! I’ll stick with the Mueller PetsMart and the Petco in the Hancock center.

Its a petsmart, its nothing special, some of the people that work there are nice and helpful but a little un-​informed, but some of them are just down right terrible.
I go to this location at least once a week to get some crickets for my skink, and I would say at least once a month it will take over 20 minutes to get someone over to the fish and cricket area to get me some.
They have allot of birds that live in the store, and not just in the care to sell. if you ever get a chance to you know wait for someone to come get crickets for ya, look up and watch the rafters, full of birds. I wonder if any employees ever get pooped on ;P
For some things going here is great cause it will be cheap, but for buying critters you can find better stores.

I’ve been here several times and never have had any real complaints… until now.
First, let me say that the staff is usually helpful if you can find someone to help you, besides up at the registers. I’m pretty much trained to immediately migrate back to the cat area… after looking at the kitties up for adoption first. I think I’ve been asked if I needed help once, maybe twice.
They never seem to have turtles/​tortoises for sale (or any impressive reptiles for that matter), but there’s always a plethora of birds and small furry things… which I’m pretty indifferent to.
ANYway, I just called (have you ever had to immediately review something because it just sucked?) to ask about pet carrier sizes for my move to Seattle. The airline has specific pet carrier size regulations, so I needed specific information. *Also, just as a minor side note, I called PetCo in the Hancock Center just before this, so my comparison is to the PetCo. I think I’m going to edit my review of them next.* I got an automated machine answer and I selected to be sent to the operator. The girl was USELESS!!! She merely said that they had all different sizes of carriers. As I tried to explain my dilemma, she seemed annoyed, then repeated herself. Then told me that I needed to come into the store to see the variety. Bitch!
This phone experience alone (in comparison to the PetCo experience) will probably make me not go into the store again… even though I am a PetPerks cardholder!