R Martin

I had found R Martin very friendly in the past, albeit sometimes slow to respond – but as the previous reviewer noted, they now appear even more unable to do the right thing when it comes to customer service.
That it took seven months for R Martin to honor the warranty on my bike is worthy of the worst review possible! The bike in question was repaired by a local bike shop, and he found that the battery (which had been recently returned from R Martin) was wired incorrectly inside its casing! And that the controller (which was the the actual problem with the bike) didn’t look new but had been tinkered with (scratches on the casing, etc.)
Six months later: the controller has ceased to work at all, and I now have one, little used, dead R Martin on my hands.
If they reach out to me I’ll re-​edit this review accordingly.

While they promote something green. I think they are more green behind the ears.
I am not sure what is more amazing about them… How they are still in business???
OR
How they only had 2 bad reviews before me?
The younger guys there are fairly nice. But in the last few years, the company as a whole has been completely lost when it comes to customer service.
Plus, the one battery operated vehicle I bought from them them is basically what gives Made in China a bad name. i, e, it is a piece of $%it.
If you are looking for an EV scooter, go to Electric Avenue in the Triangle.

We bought an electric bike for our son a few years ago. It stopped working after about a month. We brought it back in and they claimed no responsibility, referred us to the manufacturer and ordered a new battery for $ 75 for us. It took a month of us hounding them to get the battery, which stopped working in about a week. The scooter sits unused and unwanted in our garage right now. A complete rip off.

My wife and I went in on a whim as we were walking up Lamar. We are considering getting a motor-​assisted bicycle and they had one out front. We did not get more than two feet in the door. Ever. There were two people working, we think, and two customers inside, and the guy showing a bike to the two customers was about five feet in the door. When we walked in, the entire assemblage looked at us like we were aliens. We sort of awkwardly priced the bikes within our two foot radius and left. Not a word was spoken to us the whole time, and it’s not like they were in the back doing something.