Upon arrival my first impression of Eden was friendly, and professional. I have had a allot of massages before and had heard from a friend that she was good. My low back was tight and aching, and my shoulder issues had flared up as well(probably due to working allot). The massage work she did on my low back and shoulder was Deep but not painful. She spent the extra time on my problem areas and the work felt therapeutic and relaxing. She incorporated an arm stretch thing that I had not had done that was great. I will definitely go back.