Rick’s Cleaners

Pitiful service. Every week or so I have endured the mediocre and awkward customer service at this location for the sake of convenience. I tolerated the unusual smell of my usually fresh dry cleaning but today I’m fed up. A jacket that was due to be ready well over a week before a freezing Thanksgiving trip has finally returned without so much as a hint of an apology. I asked for a 30 $ refund a week ago to which I was told finally today, I could receive half of, if I really wanted it. Seriously?! Bad business kids.

Outstanding Customer Service! On Saturday we left several suits to be dry cleaned and the store employee was very nice and suggested we look on line at their coupons! So their prices are great and they get better when you add the coupon! Yesterday we left one more suit, and I was really hoping to get it back today in time for my 3pm flight out of Austin. Thank you Rick and many thanks to your Parmer staff for making that happen!

I took a dress to Rick’s that I wanted to wear for a New Year’s eve party. They told me I could pick it up on ¹²⁄₃₀. Plenty of time — or so I thought. I picked it up and it still had lipstick stains on it. The gal I spoke with was nice but NOT apologetic at all. She said they could get the stains out but the dress wouldn’t be ready until the following Monday (¹⁄₀₂). Obviously I couldn’t wear the dress to the party.
I picked it up on 1/​03, but some of the stains were STILL there. I showed this to the man who was working and he said they would send it back BUT I had to sign a release form since the dress had been treated TWICE already and it might fade. He also, was NOT at all apologetic. In fact, when asked why he wouldn’t take any responsibility for the dress needing to be cleaned a third time
he said, «we didn’t put the stain there.»
Um…ya didn’t get it out OR tell me it would be a problem either.
I will take my dress AND all future dry cleaning somewhere else.
You definitely get what you pay for.