Roger Beasley Saab

Wow! What an experience! From the moment we were greeted by Angelina Ridge to a few days later when we walked out with the keys to our new Maserati SQ4, we had nothing but phenomenal service. No sales tactics or pressure, rather a great education on this great car! truly an exceptional purchasing experience and a friendship born from the seamless transaction. Hats off to Nic for making the paperwork super easy– no surprises or add-on’s. We will definitely be back here for our next auto purchase.

I bought a Saab here and have had it serviced from time to time over the years. The sale was normal. The service has been extremely indifferent. It appears the mechanics just plug in the computer and regurgitate what it says without even looking at the car.
Once, I was having a starting problem. They replaced, it, and kept replacing the same part. «The computer says it’s this part, we must replace it again! Must be bad.» «You realize the chance of getting three bad parts in a row is pretty much zero right?» «THE BOX HAS GIVEN US THE WORDS.» They replaced my starter three times before I got frustrated and took the plastic hood off myself and discovered my battery cable was sitting loose on top of one of the terminals. Apparently none of that work involved looking under my Goddamned hood. I finally vowed to never take it back here for service.

Angelina Ridge was wonderful! Very helpful and supporting while I made my decision over many months. The car is amazing! The full staff was great to work with. Outstanding customer service by the entire staff.

My wife and I have been to this particular dealership on two occasions since moving to Austin. The first time my wife visited, she was looking for a front-​end Saab license plate bracket. From what she explained to me, the service department was not very helpful and would not touch the car or show her how to position the bracket on the car’s bumper.
I also brought my 2005 Saab 9 – 3 to Roger Beasley last week to purchase a new front headlamp wiring socket (faulty design causes the bulb to get too hot and melt the wires). I was greeted at the front door by a polite receptionist who gave me directions to the parts window. After waiting for the technician, I told him what part I needed and he didn’t seem like he was having a good day. I explained the specifications of the part to him and he disappeared and returned with a part in a bag. I quickly realized that the part was not correct and that it would not fit properly. He began to argue with me and insisted that this was the correct part. At the same time, another tech came walking through and also agreed that the part was correct. He stated that I should «maybe have someone install the part for me.» Essentially, he was telling me that I did not have the knowledge to fix the problem. Customers are always right, huh?
After leaving with my part and receipt in hand, I was told by another nice technician that the part was, in fact, incorrect, and that he would give me a new part for no charge. I was able to install the new part and the lamp works perfectly.
In a time where car dealerships need business, Roger Beasley Saab is not helping themselves. If not for the nice gentleman who stopped me before walking out the door, I would have given them one star. They have a lot of work to gain my future business and establish their name among trusted and reliable dealerships.

The Saab service department is amazing! They are always so detailed, thorough and explain everything to me before they complete the work. I never have any surprise charges and I feel they are very fair and honest. They have definitely made a loyal customer!

Absolutely fantastic experience when buying my Masearati. I received focused and personalized attention. I met the manager who described the history of the brand and was not pressured or rushed in any way. Angelina was my salesperson and though she did not know every detail of operation of my vehicle. She was very sweet and accommodating. In comparison, when I went to Mercedes, I was like another piece of meat. No time, no attention, and no test drives. I wasn’t sure the Maserati could justify double the Mercedes sticker but the level of service convinced me that I would pay to get treated right!

Nick Andrews made my car buying experience simple and affordable. He gave me a great deal on a Saab 9 – 3 and then delivered the car at my convenience. I couldn’t be happier with the car or the deal.

Bought our new 2009 Saab 9 – 3 Aero from a pretty awful salesman, Drew Johnson back in May of 2009. Drew barely knew anything about Saabs and really wasn’t very knowledgeable about any of the Navigation/​Bluetooth features as well as the engine hp/​torque numbers. All he cared about was closing the deal and getting our money. There were some small things that I wanted addressed about the car –small scratch in the door, indentation in the interior headliner, and a couple other things and he gave me such a hard time about these that when I returned their shitty 9 – 3 loaner he mocked me by checking over my loaner for any little damage –really unprofessional. I hear he is now over at the Audi dealership. –he’s probably hanging around smoking a cigarette outside the showroom.
We would have bought an Audi from Lyndsey Rice but the numbers weren’t good enough.
We had problems with this car almost from day 1. We sued Saab under the Texas lemon law and won and returned the Saab back in July of 2010.
The only good thing I can say about this place is John Hawthorne in the service dept. He’s a super nice guy and was always very helpful for all 30+ visits that I had to bring the car in for. I can’t say much for the techs since they never figured out the issue with my car’s engine.
I definitely won’t miss driving all the way up North Austin to this place. –what a pain in the a@@ drive!

I am desperate to find a place that can service my Saab. When my A/​C went out, I didn’t know where to go so I took it to Roger Beasley Saab. They charged me over $ 1,000 and sent me home. A week later, I began experiencing the same problem I had before it was repaired. I took it back, and they said there was yet another problem and this one was only $ 100. I wondered, maybe if they had fixed this $ 100 in the first place I could have saved $ 1,000 for work done and I have no idea if it was necessary or not. I’ve always heard to not trust dealerships, they will rip you off, and I think unfortunately that is the case.

My wife got me hooked on driving Saabs. I just traded an older convertible in for a brand new Aero 9 3 this past year. Since the purchase, I have been very frustrated with the service department. I love the car, by the way. but, dealing with the Roger Beasley service department has completely ruined it for me. Like the one review says, the dealership is nice and clean, that’s probably not going to be the deciding factor when thinking about spending this much on a car. I am very disappointed with the service department, and not happy with management, for failing to make things right with me. My wife and I both have newer Saabs, and we love the cars. We had great service in Tulsa, at Thomas Cadillac, which was the Saab dealer there at the time. I have nothing bad to say about Saab cars, only the dealership here in Austin.

I was shocked to see not one but two generally positive reviews on this site for Roger Beasley Saab. I have been in to this circus 21 times since I bought my 2004 Saab. It has been a nightmare, and the clowns at this service dealership have not made things any better. It is consistently the same old song and dance. I need a 1-​week out appointment to see you, never mind your car may not be driveable. Or, I can try and get you in tomorrow, but cannot guarantee anything. I would rather have a root-​canal than to deal with these folks. I do, however, think that the technicians are pretty good, but getting to them through the service clowns is a headache.
If your c ar is no longer under warranty, I strong suggest you find another reliable service station. Hopefully, I will find one soon and update this review.

There are trolls in Trollhattan.
I got my first SAAB convertible in 1996 in Trollhattan, Sweden, but I bought it at Lipshy Porsche/​SAAB, which eventually became Roger Beasley SAAB. It was my third SAAB, and I’m now driving my fourth. Even buying through the European Delivery Program, Lipshy was a pain in the ass to deal with (if you were buying a SAAB that is – you were a second class citizen compared to their favored Porsche customers). I never felt welcome there. Adding this dealership to the Roger Beasley family has made all the difference.
Service improved immeasurably, and the new dealership is a big part of that. It is a Scandinavian-​inspired Swedish design, open and airy and bright, with a comfortable showroom, waiting area and even free WiFi. The whole place is gleaming. I have been in dirtier hospitals – the service bays are THAT clean. They are always prepared with a ride, or loaner car when I make an appointment, give me regular updates on service progress, and generally get the job done the first time.
I picked up my car today after warranty service for a problem which made the alarm/​immobilization system unreliable. They replaced the «transponders» (electronic keys) and the alarm sensors and the problem is fixed. They also fixed something I didn’t mention, but which they noticed – the shift indicators alongside the shifter in the console had begun to peel away. They removed the original shift indicator decal and replaced it with a new one. Nice.
I obviously like the cars, and this dealership makes owning one even more pleasant.

Four stars for the dealership, not for my actual Saab (which I’d probably give 2.5 stars because its had some issues). The dealership is clean, white and modern — definitely worth checking out if you are interested in lifestyle brands (which I am, cause I’m a designer). Most of the 4 stars are for the Service Department, whom I’ve had to visit with my Saab about every 2 months (my car has had some issues, though I have been told my car is an exception since it was the first of a new model). They are fast, reasonably priced, and nice to boot. They’ll explain the issues the car is having if you are curious (and I always am), and give your car a nice shine up before you leave with it. The salespeople are like all cars salespeople, just dressed a bit better. Overall, nice cars, beautiful dealership, fantastic Service Department.