Seton Northwest

Atrocious wait time. Little feedback from front end staff. Better not have an emergency if you attend this ER. I waited 2+ hours with excruciating abdominal pain and didn’t hear a «peep» from the staff who were supposed to by attending to me. All staff seemed to be casually involved in their own duties. Finally after 2 and ½ hours, I told the front desk clerk I should probably go to SetN Main ER on 35^th street, as the pain was unbearable. His answer: «that’s fine.» Suggestion: this ER needs closer supervision and additional sensitivity training. Beware of this place if you have a significant health issue you are dealing with. Nobody seems to care. 35^th street ER is a major player; stay away from the minor league.

The entire labor and delivery staff are a bunch of nasty bitches. Every nurse is mean and aggressive. My daughter was physically and verbally and emotionally abused by the nasty, judgements like, self-​righteous nursing staff.
Touch her again and you’ll deal with me, assholes.

The triage nurse was inappropriate. She asked me twice about a medication even after I told her I hadn’t taken it in over 10 years the first time she asked. She looked at me skeptically when she asked me 2^nd time. I have been here for over 2 hours. The nurse didn’t even assess me when he took me back to the ER room.

They wanted to me admit me for my disc in my neck, perhaps they would have diagnosed bacteremia sooner and I could have isolated where the bacteria was, but my bad for saying no I want to go back to Houston hospitals.

It cannot be worse anywhere else than here. The simplest thing in the world (just get the bills) became the most complicated matter.
My wife delivered 6 months ago in Seton Northwest (our third child borne in this Seton). We were told by the obstetrician that we would be leaving 2 days after delivery but when we were about to leave the Hospital (and its «affiliated specialists») said we need to stay 1 more day to make sure the child is perfect they need to put him under the light (possible jaundice). It changed our plan but I accepted the staff opinion. We planned to leave the following day after, they said we still need to stay again 1 more day to make sure the babe continue to stay under the light. I told them that St David Hospital in North Austin let people take the light home so I was not sure if staying in the light justify the excessive cost of Hospital stay. But we agreed to stay again but unhappy.
After those unhappy 2 days, they told us we will need to stay an extra third day. I insisted that we will have to leave. After enough debates, they agree to let us leave the hospital at night (we lost that day also). Once home I take the babe to a clinic, they say everything was ok.
With all that, I did not think bad about the hospital, I assumed perhaps they had perhaps good intention that is why I did not write any reviews.
I paid the obstetrician fees affiliated with Austin Regional Clinic.
As I did not get the Hospital bill after a month, I called the Hospital to send me the bill. The billing staff told me the bill was returned undelivered due to old address. I was surprised I spent 20 minutes with them in the check in process updating address and showing insurance card etc. They even made a copy of my driver license as well.
I found it very strange that they do not have the updated address.
Anyway I gave them the address again on the phone, they told me they are 2 bills related to delivery. One bill is concerning the child, the other one related to new babe mother.
They say they will resend the bill related to the child. As for the one related to the babe mother, they told me the mother will have to call herself due to regulations.
I got the child bill and paid. My wife called them. They say they will send the bill. We still did not get the bill yet after weeks.
My wife and I retried to call the hospital after 5 PM. Their voicemail says the office closes at 5PM. Today I came home little earlier we called them again at 4:42 PM. The operator said the billing closes at 4:30 PM (the voicemail said 5 PM, the woman said 4:30) and she cannot take message. What a misery
Actual fact is the Bill is not received 6 months and 10 days after delivery.
I never seen or heard or witnessed a hospital failing to send bills. Is not that frustrating that you have to waste hours for an incompetent hospital with a mediocre billing system in place.
I hope I never go to this place again.

Wife delivered our first child here by C-​section. Absolutely fantastic experience! We had great nurses and the maternity ward is wonderful!

I had a non-​elective procedure that was ordered by my doctor. The medical staff at the hospital were great and I had no problems with any of them. Everyone was kind and attentive during my procedure and it went smoothly. HOWEVER, when I went for my pre-​surgery visit they asked me to pay their estimated $ 12,000 balance in advance and made it seem like I wouldn’t be able to have the procedure if I didn’t pay. This is even though I have good insurance coverage. I was nearly in tears at the «cashiers office» before they finally let me know that I could pay a portion of the estimate and then pay the rest via payment plan after the procedure. After the procedure was done and my insurance company was billed it only ended up costing me around $ 3,700 out of pocket. Per Seton’s instructions, I called and set up a payment plan for the remainder of my balance and even though I paid the correct amount, on time, every month I still get semi-​montly collection calls from them saying I owe a balance. When I explain to them that I am aware of it and am on a payment plan they look back into their «notes» and agree that I am correct and it must have been a «glitch in their system» (one that happens every other month) and they «re-​instate» my payment plan even though I never deviated from it. Then they push for an exact «promise to pay» date even though there was one already established in my payment plan. Paying medical bills is stressful enough, but their collection tactics made the whole process MUCH harder on me to a point where I don’t think I would ever have another procedure done there.

Went to the surgery center for my son to get tubes. Everything was great until the end.
At the end when we were told we can go back to the recovery room to see our son, he was very disorientated and confused, he wouldn’t open his eyes and his heart was racing, the nurse was non stop talking and she was loud, the doors were wide open and all the other kids and babies that were crying/​screaming had their doors open as well, the lights are of course unnecessarily bright I asked her to leave and give us a few minutes. She left and we closed the doors and turned the lights off, my husband picked up our son to soothe him, the nurse came back in less than a minute later demanded that we turn the lights back on and was being loud again. I told her we wanted a few minutes to let our son wake up and she said «oh he’s fine you can take him home now, here are your papers» essentially just telling us to leave. We were in the «recovery room» for all of 5 minutes. I think the nurse gets a bonus for the least amount of time spent in her care or something.
I do want to say that everyone else from the front desk to the nurses in the OR and the Dr etc were great. We just got a crappy nurse in the end that ruined the whole experience.

I am having a non-​elective procedure here in a couple of weeks and was asked to pay the balance in advance, despite having good insurance coverage. The call center they use treats patients like deadbeat collection accounts, and I got the distinct impression the reps who call receive a cut of whatever they can squeeze out of you. I’ve never owed Seton any money, but now they demand payment TWO WEEKS in advance and keep calling to find out how I intend to take care of the bill. Four calls in a single day. If I didn’t like my Dr. so much, I’d cancel the procedure entirely and go to another hospital.

I love working here best hospital thus far, we work as a team here. We provide exceptional Human Care. We have proven that time and time again. I have brought this place much business do to my experiences. Everyone from nursing, to maintenance just everyone works as one. Not one department is better we are all equal. I would never leave working here. My department works beautifully together, we all help one another and it shows since we all have been there for years. So come here if you want to have an amazing experience too. Whether it’s to work or you become a patient of ours you will not regret picking us to provide you with the best care. I trust these people with my life.

Be very careful about going there, especially if you have employer-​based cruddy insurance coverage (mine is BCBS).
I went in due to a lower back injury which was unbearably painful. I was unable to move.
They checked me in, took my blood pressure, and stuck me in a room. An hour and a half later a doc came in, examined me, and pronounced that I hurt my back. She prescribed me medicine I already had, and sent me home.
I later received a bill from the doctor, which I paid, and a bill from Seton for 950.00!!! Evidently, you get charged 950 just for saying hi to the triage nurse. Literally, all they did was ask me a couple of questions, take my blood pressure, and stick me in a room. For that, they want 950.00. Seton stinks as does our for profit ‘healthcare’. I’ll probably pay it eventually as their scum payments dept. can undoubtedly screw up my credit.
I will be on my deathbed before I go back to them.

Reviewing a hospital/​medical facility is something folks can have varying opinions on. Especially when you’re having an emergency situation on a weekend and feeling terrible and not getting any better. Then you drive to the ER hoping for any cure.
This weekend my husbands temperature went up to 104 degrees, the few days before were at 101 and I thought maybe it’d subside and just pop some DayQuil. Plus I’d been babying him with lots of soup bought from the Randall’s down the street of their deli section. He wasn’t getting any better, brain feeling like it was melting, super hot, unable to really walk and constant nausea. One cool thing I really like preferred to First Choice ER is there is a mini emergency online page where you can «make an appointment» to be seen within 15 mins of a time if you’re wanting to show up and not sit so long in the waiting room. We showed up at 12 but I could only snag a 2pm spot but got taken back around 1:20, they do their best with the staff and getting folks back in a timely manner.
From there we were able to get seen by Heather, a really sweet nurse and staff who were able to help triage and assess what could be ailing my husband. They drew blood, took temperature, did an X-​ray on chest as well as urine sample. The blood test results were to be assessed and wouldn’t be ready until they could deduce what virus was affecting him. They did some swabs to test for influenza and the doctor was very through Dr. Andrea Martin was very sweet and kind and caring unlike our other ER visits in the past where they see dollar signs and would charge lots of excess tests and shots without explanation.
Facility was clean and a tv was in the room as well since we stayed for around 4 – 5 hours. Finally, Lola the financial admin went through the paperwork with clear and precise instructions and explanations which was 100% appreciated since we were apprehensive from a past visit from First Choice ER where we were mailed a bill for $ 1500 without a cost of expense breakdown. Husband was shown what 80% of insurance would pay, and the 20% out of pocket for him totalling approx $ 500. ER expenses suck but Seton did a great job in taking care of my husband. Hooked him up on some IV meds and got him feeling better. Hopefully he doesn’t have to go back anytime soon.

Gereat experience 4^th floor nurse’s have been awesome always there when I needed them I home I don’t have to come back but in the cause that I do 4^th floor seemed to have rocked it made me as comfortable as possible and alw@ys quick to repond.
Now right after giving this place a five star a few people don’t deserve for me to take their stars away because they have all been great but sercurity and the charge nurse in charge on 1−3−15 appx 12pm. Were terrible security treaty me like an escaped convict when I went for fresh air and the charge nurse took his side without evening careing about me. I will be reporting this to higher authority first ch@nce I get which she didn’t even want me to have the number too.

Don’t go here if you have a true emergency. It was the middle of the night so my primary doctor was not available and he told me to go the nearest ER if I had any problems with the procedure I had earlier. I waited here for 6 hours, yes 6 hours before I was even called to the back. When I got back there, it was another 2 hour wait and nothing was done. The nurses were friendly and did the best they could I guess. The doctor who came in just waited another hour and ended up calling my primary care who was opening up by that time. So basically, I ended up staying there all night and didn’t receive any treatment. I just left and went to my primary. I wasn’t the only one in there waiting forever. Some people just left before even being called to the back because the wait was soooooo long. It’s a shame. I would have done the same if I hadn’t have had my neighbor drop me off because I didn’t want to drive myself considering the issue I was having. I didn’t want to wake anyone up to come and get me and I had no idea it would take that long. Smh, Seton NW you have to do better than this. Good thing I didn’t bleed to death and/​or end up going into shock. Drive past and go to the next nearest hospital if you’re in severe pain or worse.

** This review is from February 2015. I only now noticed that it was «saved» rather than «posted».
The hospital itself was fine. Nurses and support staff were very friendly. The actual doctors they chose to employ were despicable. I’ve been twice in 2 years. Returning most recently (despite the original bad experience) because it’s the closest and it was, well, an emergency.
Most recently I visited Dr. Douglas Schneider. The hits: He was not gentle and did not have any bedside manner. He ordered a CT scan without telling me which I declined when the tech came to collect me. He returned to inform me that I couldn’t return home and that it was either a CT scan or straight to surgery. Ok, so now I’m scared enough to get a damn scan. Turns out there’s a third option of declination of treatment. Turns out ordering a CT scan is excessive given my symptoms. According to further research, I was charged $ 10,000 for something that could have been resolved for $ 300 at a doc-​in-​a-​box. Lastly, my girlfriend reported that he continually stared at her during my examination and made awkward conversation in the hallway when she inquired about my status.
Next time something requires a hospital visit, I’ll just rub some dirt on it.

Came here for an eye issue that might have been very serious. I got in to see the doctor in about 20 minutes, got an analysis and a referral. The doctor called it accurately and the referral doctor did a great job.
Total costs were roughly what were expected for an ER visit. The staff made a very scary night (where I thought I was going blind) less bad.

Had a horrible seizure the staff was great caring down to earth and made you feel like a friend rather them a patient. Well appreciated

The hospital as a whole isn’t that bad… a little off-​putting but nothing horrible. That was, until, I went to the ER a month ago, during a Sunday afternoon, due to excruciating lower back pain. I’ve had pain issues over the past 2 years but have had good control over it due to bi-​weekly visits to my chiropractor. However, the day before, I was tubing and somehow pissed my back off so bad, I couldn’t walk. I was literally hunched over, crying, unable to move. Once I made it home, I took 2 muscle relaxers and about 4 hydrocodones within the span of about 2 hours with no relief. When I woke up the next morning, Sunday, I asked my fiancé to take me to the ER because the pain had not subsided. He pulled up to the front doors of the ER and brought me a wheelchair since I couldn’t walk on my own.
Fast forward to the doctor actually coming into the room. I tell him what’s happening, trying to explain the level of pain I’m experiencing and that I’m not sure what I did to hurt myself. I tell him what I took the night before and he interrupts me and seems more interested in where I got those meds rather than the fact that they didn’t work to ease my pain. He kept asking where I got the meds and why did I take so much and I immediately see that he’s starting to view me as some drug addict. I contact my chiropractor via text and he calls to see what’s going on and offers to talk to the ER doc. At first, this put me a little at ease because I know ER docs can treat pain easier if they can see it; but back pain is different.
I asked the ER doc about vicodin since the hydrocodone’s weren’t working; he interrupts me and says «I’m not giving you vicodin for sitting in a tube all day» which I thought was horribly rude. He asks me to sit up and sit with my legs hanging off the bed; he touches the upper part of my spine and asks me to turn my head to the right… that’s it. That was his «exam.»
He states he will give me morphine and valium to calm me down. He leaves for a bit; I receive a valium and a shot of Dilaudid (a hydromorphone) in my hip. At this point, I’m trying to get up and move around the room because my chiropractor had advised me that when my muscles tighten like this, I need to try to move. My fiancé had to help me up and get me moving in the tiny room. Mind you, I’m still in tears because every step, every breath, everything is excruciating.
About 30 minutes later, the shot has not taken affect and I’m lying on the bed. The ER doc comes back and I’m telling him the shot has not worked, it hurts to move, even lift my legs. He stands up and tries to forcibly make me lie flat on the bed by pushing on my shoulder and leaning the bed back. I stop him immediately because he’s causing me more pain; he looks disbelieving the entire time I’m with him. He tries to lift my legs himself and I stop him with my left foot 2 inches off the bed because it hurts too much. He gets a call on his «doctor cellphone» and leaves the room. When he comes back a few minutes later, I call my chiropractor so that they can speak to one another. After they spoke, the ER doc comes back in and says «I’m giving you Tylenol 3 with codeine and hydrocodones.» I tell him that’s not going to work because what I have at home is stronger. He interrupts me and says «I’m not giving you anything else.» And I tell him I’m still in pain, it hurts. He says «you’re walking around.» I say «because my chiropractor has advised me to do this.» He interrupts again and says «well, you’re standing up.» I counter with «I’m leaning heavily on my fiancé, I cannot stand on my own.» He interrupts, again, and says «I’m not giving you anything else «(even though I found out later he told my chiropractor he was going to give me a second shot of Dilaudid, which he didn’t). He leaves and the discharge nurse comes in with a wheelchair (because I still couldn’t walk) and is completely oblivious to my tears and the pain I’m in.
So, if you go here for pain and you get Dr. Newton, run. Run to a different room because he will treat you like a drug addict and you will leave in more pain than when you arrived. I gave this place 2 stars because the patient advocate Oscar Benavides was the nicest, most helpful man I’ve ever spoken to at that horrid hospital. When I called to make a complaint, I dealt with him and he really does advocate for the patient.

Beware – this ER price-​gouges.
Came into the ER after getting thunked reasonably hard in the head during a softball game. Wasn’t even 100% sure I needed to come in, but it was precautionary after all the stories of people having bad stuff happen after head-​injuries lately. It was late at night so I had limited options for care. In retrospect I probably should have chosen an urgent care facility instead.
They ended up attempting to bill me between $ 4000-​$ 5000 for the ER visit and CT scan. Insurance adjusted the cost down around $ 2000, but this is ridiculous. I wasn’t even admitted to the hospital. I pretty much had a doctor look at me for 5 minutes and got the CT scan. They told me at the time that it would probably be around $ 1000, which seemed about right given my previous experience with CT scans and ER visits.
I made a visit to University of Michigan ER where they kept me for several hours for observation where they didn’t charge me this much. And I’ve had CT scans before – no one has ever charged me $ 2000 for a CT scan before (this cost they said their CT scan was). My previous CT scans have been less than $ 1000.
The quality of the care was fine, and if your life is in danger and cost is no object, I would have no qualms of going here. But under other circumstances, be aware that unless your insurance is going to pick up the entire tab, they apparently are going to price gouge you for everything.

I was here in mid October and admitted with sepsis for a bladder infection. But this hospital did and charged me for a CT of my head not my urinary system.
It was not helpful at all!