SmartStyle

If I could give them less than one star I would. My son’s girlfriend went there because the girl kept hounding her to come let her do her hair. The stylist cut her hair uneven, and her hair is red and orange. Not to mention that they dyed her forehead. She told the stylist that the dye was burning her head. The stylist told her that if she washed the dye out early that she would still have to pay the $ 90.00. When my son’s gf told the manager the manager rinsed the dye out and told her that she would need to come back the next day to talk to the district manager. (She has burns on her scalp) So she went back today, and his response was that he would only give her half her money back. That she wouldn’t have left yesterday if she was so unhappy with the results. Then she was talking on the phone with her mother and said a curse word. The district manager then said «You aren’t going to be cussing in my store. Now, I’m not giving you any of your monew back. Get out.» He called security, and while she was waiting for security she asked him for the number to the corporate office. His response to that was, «It’s 1 – 800 regency. She asked him to write it down. Instead of giving her the number to the corporate office, he wrote down the number to a phone sex hotline! We are filing a police report, calling the corporate office, and the better business Bureau.

My hair looks like it’s been hacked at by a 5 year old. The framing around my face and the layers are visibly uneven. One of the worst experiences I’ve had at a salon.
I’m devastated. My hair was nice and long and she’s just hacked it to pieces. I don’t even know if a good stylist will be able to fix it without making it way too short.

Rachel was awesome, professional, and talented! Ask for her;)) When I visited she listened to my. Concerns and gave me what I wanted. She was nice and professional with everyone she assisted. Loved my experience at Smartstyle with Rachel!