Smiles of Austin

I tried to think of something they don’t do perfectly but just couldn’t.
The office on 35^th Street near Mopac is super-​clean and equipped with modern technology so you can see what you’re paying for if your kid needs braces. The front-​desk staff are efficient and friendly, and you can sip a complimentary coffee or tea in the waiting room, using their free wi-​fi to watch a show on your laptop or phone, sitting on a comfy couch or armchair.
Almost forgot: If you have any questions at all about what your insurance covers, they have a lady who’s seen all the plans and can explain them in plain English. It’s a jargon-​free zone! And they’ll bend over backward to help schedule your kid’s appointments in advance so they miss as little school as possible.

Amazing doctor and staff! Dr. Brunson was great at presenting orthodontic treatment to myself and my daughter. The hygienists and assistants were so sweet and informative. Everyone is very friendly which helps provide a welcoming environment. So happy we are patients here!

My son (3yo) loves going to the dentist. He gets to walk through his own special kids’ door to enter the building, play with games while waiting, get examined and cleaned in a whimsical room, and be awarded for being a great patient. From the receptionists to the hygienists to the dentists, we’ve been three times and always receive exceptional and professional service. (By the way, I’m the daughter of a dentist — if that means anything…)

I am so thankful to have such a good dental experience for my daughter. The front desk staff, Dr. Drvostep and her dental assistant are skilled, professional and kind. Michele especially was helpful with transferring my daughter’s X-​rays from another dentist’s office. Smiles of Austin is out of network, but the treatment plan was less expensive than an in-​network dentist because the other dentist wanted to do unnecessary work. I’m relieved to know I can trust the recommendations given here and have confidence my daughter will be treated gently and in a lovely, calming atmosphere. She has a lot of anxiety and I was impressed with Dr. Drvostep’s patience, encouragement and kindness towards my daughter even as she struggled with a lot of anxiety during her first filling. I couldn’t recommend them more!

I like this place a lot. I’ve had a pretty spotty record going to the dentist, so I hope to instill some ease in my son with dental hygiene as he grows. I can’t imagine a better place to get a toddler started.

I must say, this place is amazing. From the time you call for an appt. to the time you leave this place… it rocks!
The staff is amazing, loving and knowledgeable. The docs are so friendly, thorough and have expert knowledge in dentistry & orthodontics. I highly recommend this awesome office!!!

Love Love Love Dr. Lindsey,
It starts with a phone call, 5 stars to great customer service.
Next is Robyn, 5 stars she gets you ready for the Dr. and she makes me feel at ease every time, I love her jokes. I’m 35 and yes going to the dentist still gets to me except here in Robyn hands.
Dr. Lindsey, 10 stars she comes and looks at the progress of my teeth, I have been complimented sooooo much on my smile and I owe it to Dr. Lindsey and her team. She is very detailed oriented and my teeth aren’t just straight they are perfect!
Then I see Candace she does these molds to see what your next invisiline tray needs to be. She is quick and I’m so thankful for that.
The interior of her office is awesome, I feel like Im at the beach and love it.
Now my niece is going in for her first appt. I look forward to hearing what her experience is like, She is gonna love Smiles ;)

This used to be a great practice.
They have expanded and now it is a mess. They re-​schedule appointments frequently. My daughter was supposed to have a tooth pulled in March. They re-​scheduled to August. By then, the tooth was impacted and needed anesthesia so they re-​scheduled again to September. Cost me an extra $ 300 and put my daughter through a difficult procedure.
I am sure they are making a lot more money, but service stinks. Go elsewhere.

I really trust and respect Smiles of Austin. I see them at both locations in Austin and Dripping and for both my girls. I know he doesn’t recommend unnecessary work and trust his recommendations and judgement. He so obviously has a passion for dentistry and kiddos. Highly highly highly recommend and I shopped around. In all fairness Dr Collins has had a couple of partners I did not like but Dr Collins himself is amazing!!!

So I was referred to Smiles of Austin by my pediatrician. I took my 3 year old son in this morning. I was immensely impressed from the very beginning. I called about 20min before our scheduled appointment time to inform them we would be running 15min behind do to weather and traffic. They assured me it was not a problem at all and was very understanding.
Once we arrived the front office staff was very pleasant and courteous. We felt very welcomed and at ease, considering my 3 year old is very skeptical of Dr visits.
Paula the Dental Hygienist came out to greet us, and she was as sweet as can be. She managed to get my son to go with her, which is not always easy. Once we were in the treatment area, it was like a child’s wonderland. My son was instantly calm about everything. He allowed Paula to examine his mouth, brush, count, and even clean a few teeth with very little fuss. I’m telling you with my child this is very hard to do. Paula deserves the trophy of the year, she really has a special presence about her that’s very nurturing.
After Paula was finished she had the dentist come in Dr. Bjarnason. And again the level of service continues to amaze me. He was wonderful with my son and very informative with how to take care of my sons oral hygiene.
I will hands down recommend this practice to all of my mommy friends!

Dr. Bjorganson (spelling?) was amazing with my 6 year old who had an emergency tooth trauma and had to get his tooth pulled. The office was so cute and made him very comfortable.

The best doctors and the best staff! Always nice, patient and very professional. Dr. Franklin is always in top of everything and he cares about all of his patients very much. All the staff members who work with Dr. Franklin are amazing, I love all of them. My braces just came off after about 2 years and I am very happy with the results. My 3 year old son is Dr. Collin’s patient and he loves it at the office. He actually let the assistant clean his teeth when he was just two and a half! I cannot stress enough how much I loved going there during the time I had my braces on! Now that my braces are off Dr. Franklin continues to care about my well-​being and he makes sure everything else goes smoothly. You will not regret being a patient there!

My daughter (5.5 years old) recently went in for a cleaning at Smiles of Austin. Her comment as we left: «Well that was fun!» This from a child who had suffered ~extreme~ anxiety at a different pede dentist, to the point of needing to be removed to a private room following a routine cleaning.
I wish I’d made note of the hygienist’s name, because she was terrific! She didn’t talk down to Jo at all. She was patient, straight-​forward, and kind. She also answered MY many questions! Even though we’ve been taking our daughter to a dentist for several years, I learned so much on my first visit to Smiles of Austin!
And Dr. Collins is great! Of course, you only see the dentist for a few moments, but he was also terrific with Jo. I didn’t feel rushed while talking to him, either, and I appreciated his patience and humor.
Last but not least, the office staff is warm and friendly … which you can’t always say for a busy dental office. They greeted us when we came in, and made sure our new patient file was good to go. Getting the forms filled out in advance was super easy and made our visit a breeze.
Honestly I can’t say enough about this practice. We switched to a new dentist because we were not able to get an appointment with our previous dentist (who also seemed completely uninterested in working us in), but the difference between the two practices is so amazing that I am thrilled things worked out the way they did!

Hi My Kids LOVE going to see Dr. Collins he is SO GREAT with my girls! We used to go to another Dentist who stormed out of the exam room furious at my then 4 yr old because she was crying! So needless to say the girls were scared of the Dentist UNTILL we went to Smiles of Austin. LOVE IT I would reccomend it to everyone!

My son has been seeing Dr. Franklin since he was 4 years old. Dr. Franklin and his team have done a great job with my son’s braces. I will be sending the rest of our children to Dr. Franklin and his associate Dr. Collins for their dental and orthodontic care. The office is well designed and organized and the staff is well trained. Dr. Franklin is very nice, great with children and a true professional.

My children have been patients of Dr. Franklin and Dr. Collins since they were little and they are now 17 and 13. We’ve had a cracked tooth, an abcess and braces for both of them. When my daughter was 5 years old, she needed a tooth removed before the adult tooth came in. Dr. Franklin took care of her with gentleness and ease. She asked him when he was going to take her tooth out and he said «I already have, you are all done»! Now that is gentle dentistry when you can’t even tell that they are done with the work. We are so fortunate to have such kind and talented dentists/​orthodontists! We recommend them to everyone!

I hated going to the dentist when I was a kid. And I mean HATED it. So I must admit that I put off sending my kids. And then I met Drs. Scott Franklin and Aaron Collins when I photographed their families and liked them so much that I knew it was time to make an appointment for my two boys, who are 3 and 5. We had our appointment this morning and what a GREAT experience it was. We saw Dr. Collins and Jayme was the dental hygienist and they were gentle, fun and engaged the kids. When my husband came home tonight my 5 year old said, «We had a great time at the dentist Dad.» It doesn’t get better than that. I cannot recommend them highly enough.