Spicewood Dermatology

I had three moles removed completely, two on my back and one on my chest as the samples they took from them came back highly abnormal. Dr. Jeng removed them all from me and I had stitches as well. Katie Kirkwood is the one who originally did my skin check. All three moles came back benign. I’m very upset with the job that was done as now my back is scarred. The picture attached is about 3 months after my procedure. I have been using the recommended scar gel she prescribed but I don’t think the scar gel is going to help as the job that was done was so bad. I’m now embarrassed to wearing anything that shows my back as I always get comments on what happened to me. I have had other doctors take a look at my back and all have said that the mole removals on my back were not done well. The scars I have now are huge compared to how big the moles actually were. I’m now going to another dermatologist to have my back fixed from what they have done. Both Katie and Dr. Jeng are very nice and I had been seeing them for a couple years but now with this procedure I won’t be going back.

Just the best! Extremely professional, yet a warm and friendly office. You can save money by the purchase of specific products that are the right treatments for you! When I compare products I have purchased through cosmetic counters at stores (cost sky rocketed) and what I now purchase I have a big savings. Over a years time the results are super-​duper. A full line of treatments also are below «spa treatment» price points. Plus this office offers great specials and those prices are even better. I use this office for medical issues, such as removal of warts or questionable sun spots for lab testing. But also as a «Beauty Spa». Lovely events to learn about products and services throughout the year. Give it a try for treatments, but also for excellent medical attention.

I’ve met with both Dr Jeng and the esthetician, Jenny.
The office is clean, updated, and large. The receptionists have all been very accommodating and kind. One spent a good amount of time nailing down a difficult-​to-​find medication for me, which was most appreciated (and a zero copay!). They’re very easy going, which is awesome because, you know, doctor’s office.
I really like Dr Jeng’s approach, which is to say that she is moderate. She is quick and confident, and I felt at ease with her. She gently suggested that I might be over exfoliating, and she was right. I’ve been seeing a lot of improvement in my skin’s barrier and overall condition since taking her advice.
Jenny is amazing. I was very nervous before having my IPL done with her, and she made me feel completely at ease. She is confident and competent, and I really look forward to all the future treatments I have with her. She’s direct, explains what to expect pre, during, and post procedure, and isn’t one to up-​sell. She also takes a moderate approach, without recommending unnecessary treatments. She’s also a personable, friendly woman who gives samples. Can’t say enough good things about her.
I recommend this center for addressing both medical and cosmetic concerns!

I’m a new patient and I don’t have anything negative to say. I’ve been in twice for a specific reason and have seen Katie Kirkwood, the P.A., both times because I asked only for a cortisone shot in a cystic acne breakout. So I’ve not seen her for an actual skin consultation or to get a prescription for acne treatment b/​c I’m already using a skincare regimen & at this point I’m not interested in anything else. But she has been extremely accommodating and given very good insight and suggestions on how to help. Both times I’ve gone in I’ve been able to get an appointment that same day! Which is unheard of with other dermatologists. Their office is very nice and clean and the desk associates are always pleasant and thorough. I’ve enjoyed both my experiences and would recommend this office. Oh, and she only charged me for the shot, not an office visit which I greatly appreciated!

I am improving my rating because the Doctor called me herself to apologize. It was a very thoughtful and productive phone call. I appreciated the effort.

Dr. Jeng and her staff are amazing. Unfortunately, I ran late for an appointment due to heavy traffic, and thankfully, the staff was able to still provide services for my appointment. I was fortunate today. The medical and office staff are kind, knowledgeable, and extremely professional. Dr. Jeng is wonderful, and has treated me for a variety of items including adult acne and cosmetic treatments.

Best place to go for the skin. Our daughter got several warts removed that we were unable to take care of ourselves. They are kiddo friendly, very efficient, and extremely pleasant to deal with. Great service.

The ONLY reason they even get one star is the office was nice but that should have been my first clue. A Nice Office is a mask to the major issues. I made an appointment they didn’t have me down for and instead of working me in when they messed up, they allowed me to sit there for over 45 minutes before they admitted to the mistake. Then instead of working me in where the person who they thought I was who had an appointment, I was not offered that time slot. So to put it mildly, how can a patient trust an office or doctor who can not even make appointments correctly or solve the error to help the patient. I drove over 25 minutes to get there too.
The other turn off – all of the advertisement to get botox, face derms, and some other 15 Beauty Sells Tricks. Has this profession lost the fact that many people need Medical help not Beauty help.
After reading the rest of the reviews it makes me upset to see I should have. Not many do like this place. I will advise my doctor with ARC to avoid referring anyone else here. Bad PLACE for serious Medical Skin Issues.

A little background: A am an 18 year old that has been struggling with acne since i was about ten years old. I had other dermatologists but nothing compares to this place. The other dermatologists just gave me topicals and antibiotics. I heard of Accutane and heard that this place prescribed it. I was a little hesitant because I heard it was a rough process especially for women because the constant birth defects and the online iPledge system which you have to access each month and answer some questions so you can pick up your medication.
I go to this place and right away they were open to my idea about getting on Accutane and said i was eligible. They also prescribed me a topical cream named Acanya which has been the best topical I have come across. My main doctors were Stephanie Kemmerling and Dana Jeng who were very caring and knowledgable through out the whole process which took March-​September. I would literally call at least three times a month with a lot of questions and they would always get answered.
My experience with the rest of the staff was very great too, the front desk staff was always very sweet and helpful. This is one of those places where they greet you by name when you walk in. Nobody was ever condescending with me which happens at a lot of places because of my age so I appreciate that. Very positive experience with this place and definitely would suggest this place if you are struggling with acne and actually want some treatment that will get rid of it. I have absolutely no acne now, my only regret is I didn’t find this place sooner. I am very grateful for this place!

I met Dr. Martin and her resident trainee today. Both were very polite and easy to get along with. The practice is SUPER clean and very well run. Props to such a great business. Dr. Martin did a thorough full body exam, even though I only came in asking about a few particular spots that had come up. I felt very comfortable and would definitely recommend Dr. Martin and her staff to anyone.

Dr. Jeng is very attentive, knowledgable and reassuring. I’ve seen her a few times and each visit results in a diagnosis with a clear path toward treatment.
I also get Photofacials. The equipment they use for this procedure has a high quality laser. I’d had 4 Photofacials prior to the one at Spicewood. But the results from the last Photofacial was amazing. None of the other Photofacials produced the same results. And, it isn’t as costly as going to a spa.

Would not recommend this place to anyone! VERY UNPROFESSIONAL staff who really could care less if you come in or not!!! Treat like dirt on the floor! Have actually been a patient for several years, but each visit gets worse each time. Had an appt. today at 11:30 and got there at 11:45 due to traffic and staff was very rude and would not see me. The DRS may be ok, but the staff are the one’s running the business away! Find someone that appreciates your business!

I saw Dr. Martin for the first time on Monday (also first time at this practice) and she was wonderful. I had some concerns about a few spots and was very nervous after have a basal cell removed from my nose a few years ago… she and her assistant, Melissa were so friendly and personable and put me at ease right away… she did a biopsy and I heard back the next day! Highly recommend Spicewood Dermotology. :-)

Very upset with this place.
I am in the process of getting on Accutane (a very long and stressful process). After I got my blood work done last month I called Spicewood to make sure it was received and it was confirmed that it was. YAY! Now I just have to wait 30 more days for my 2^nd blood test then I can finally start my medicine. NOT. I got my 2^nd blood test yesterday and a call from Spicewood saying now I just have to wait 30 days for my 2^nd blood test. WHAT? THIS IS MY SECOND BLOOD TEST… Apparently they don’t have records of my 1^st blood test, which I called to confirm they did a month ago. Now I have to wait at least another 30 days for yet another blood test before I can start the medicine. The hardest part of getting this medicine is the TIME LINE and they really screwed it for me.
FRUSTRATING!!!

Spicewood Dermatology has been exceptionally friendly and helpful with all of my skin care needs! From the front desk ladies to the medical assistants, they have been friendly and knowledgeable. Every time I have questions about products they know exactly what I need for my skin. I had concerns with wrinkles and Dr Jeng suggested a few units of botox, which I was extremely pleased with. Not only will I continue to see Dr Jeng and her friendly staff, I recommend them to all of my friends and family! I have also seen Stephanie Kemmerling for my eyelashes. She recommended Latisse which I have been very happy with also. My eyelashes have never been so long before, and it’s cheaper than false eyelashes!

This is simply the best office I have been to in a long time! I have seen Dr. Jeng several times for Botox. Her knowledge and professionalism were beyond compare. I am extremely pleased with the results. She managed to bring back a youthful, rested look to my face while still looking natural. My daughter has seen Stephanie Kemmerling, the nurse practitioner (for acne) as well as Jenny, the aesthetician (for laser hair reduction). Both experiences were superb! They both took their time and explained her diagnosis and treatment. Their kind demeanors put my daughter, who was slightly nervous, immediately at ease. The medical assistants and front desk staff were also very friendly and professional. I would not consider seeing any other dermatologist in Austin!

**David the practice manager just called me and apologized for this morning’s mishap! They are refunding my fee and will be charging me the office copy! Thank you David for making this situation right!**
**Just got a bill, and although David said he was taking care of it, that just meant, he was still going to submit it the way I was being charged. So, it is time to find a new dermatology office. anyone have good recommendations??**
I have seen Jill here on and off for a couple years. I love her!
My issue is how they deal with billing. I saw Jill just a month ago to have some skin issues. Was in and out and treated in 30 minutes. Paid my insurance office copay and all was butterflies and puppy tails.
Today, I had my follow up and had a couple more areas treated. The EXACT same procedure I saw Jill about just a month ago. Well, yesterday they called and said Jill was out of the office and I could keep my original appointment and see Dr. Martin. I said sure.
BIG MISTAKE!
My issue again isn’t with Dr. Martin. It is with the billing staff. The EXACT same visit now incurs my office deductible and copay. What should have been a $ 15 office visit turned into $ 108.
I was appalled. I even told the, I say Jill for the EXACT same thing last month, and only had my copay, what gives. Well you saw a new provider so the billing is different. This should have been disclosed to me BEFORE I agreed to see Dr. Martin.
If you visit this location make sure you stay with the same provider. I, myself will be finding a new dermatology office. It really is too bad, as I did really like the care I received from Jill.

I went in for a consultation for a photofacial, and to have someone tell me exactly what I needed for my skin. I saw Kelsey the esthetician. She carefully looked at my skin and explained all my options very thoroughly. She noticed I had some light skin colored bumps around my eyes and because she is an esthetician she wanted to check with the doctor before telling me exactly what to do. She took photos of my face and took them back to the doctor which I thought was so nice!
She came back and told me what the doctor said and gave me a couple options. Because I had recently had a microdermabrasion she said now would be a good time to do a chemical peel and next time do a photofacial. She asked me if I had insurance and suggested I do the acne surgery (blackhead removal), and the chemical peel and it could go towards my deductible which she knew I needed to meet because I told her I was having surgery. I thought that was very kind and ended up saving me money!
Kelsey is amazing and I highly recommend her, plus she is super nice and friendly!

Why are you a doctor? Why wouldn’t you call me back to discuss my son’s Rxs?
I don’t understand why our son’s dr wouldn’t call be back ab the questions I had about the Rx she and her staff prescribed to him. It’s unfortunate because I really liked my botox results, chem peels and Rx she had my son on and me.
We WILL NOT be back due to her telling her staff to «let me know she only returns calls of cancer patients.» Become an oncologist then! If you are a derm then respond to all your patients or don’t practice. I am taking my entire family of 5, our insurance and ALL of my friends and family and going elsewhere.

I was recommended to Dr. Jeng by our family doctor who was concerned about a mole on our baby. Dr. Jeng took measurements and monitored it and after a few months determined we should be aggressive and recommended removal.
While this scared us, since it would require surgery, anesthesia, etc., we are now so glad we did it since pathology results concluded the mole contained abnormal cells. Her expertise was invaluable.
She’s sweet and caring and very professional.