Sprint Store

While the staff is friendly, they’re slow. I went in to have my phone repaired and they told me they could potentially replace my LG G4 with a Samsung Galaxy S6 for free. I told them I was interested so I went back home to get my old phone so they could activate it while I wait for my new phone. I got back and they told me that promotion was over.
As I left after telling them I was unemployed, the salesmen attempted to try to sell me a $ 300 Harmon Kardon single speaker and pushed a 24 month payment plan (on $ 300.?) and I told him no but it took him some convincing that I wasn’t interested in buying a $ 300 speaker while on unemployment.
That’s fine… I love my LG G4. So I dropped it off and then waited a week with no call. I finally called them and was told they had the phone already but they never bothered to tell me. I went to get my phone and I was there over an hour because apparently they needed to keep my old battery and they never told me I needed to have it charged. So I had to wait there while they charged it and get it working.
I need to stress that all the staff there are nice and attentive but the whole store feels inefficient and customer communication is just poor.

NOTE: This is my second interaction with this place. Both horrible.
This place is hilarious.
I’ll make a drawn-​out process short: my phone has a factory defect (verifiable) so the store employee tells me he’s ordered me a new one and to come pick it up in a few days. That’s it. No receipt, never saw him enter anything into the computer (I’m not even sure he knew my name), so forgive me if I’m reluctant to believe there will actually be a new phone for me when I come back in a few days. I ask for a receipt and he acts really put upon — heaven forbid he should do his job — and disappears into the back room for an inordinate amount of time. He comes back with a legitimate receipt for a replacement phone and tells me to call the number on the receipt to verify my phone is there before I come back. Will do. Simple enough… hardly.
A few days later, I call the store and ask if my phone is there. The distracted female employee tells me that she can’t give that information out over the phone. What? I was specifically told to call and make sure it was there before I came in. I told her I have a receipt and if she could look it up by receipt number or some such. No dice. That would actually require some effort on her part. She sounded irritated and advised me to ‘call back tomorrow.’ Double WHAT?! Let me get this straight — you can’t give out that information over the phone, so your remedy is for me to call back tomorrow? I repeated that back to her and pointed out that her advice didn’t pass the logic test. She angrily responded, ‘your phone isn’t here, sir. okay?’. Wow. I apologized for waking her and went about my day.
I just showed up at the store the next day and told the manager what the young lady told me on the phone one day prior. He apologized, said she was ‘new’ and that she didn’t know exactly what their policy was. Well, isn’t it your job to train her? Ugh! No worries, I’m just here to pick up my phone. So the manager goes to get my phone, everything looks good, except the fact that I realized when I got home they didn’t put the SD card from my old phone into the replacement. GRRRR!!! Very simple stuff yet it necessitated a return trip to what Dante would no doubt would have labeled the 10^th Circle of Hell.
My advice: try to avoid this place, if at all possible, if you want to keep your sanity, your hair and your temper.

Love that store everytime I enter they are warm and friendly and they always have a fix for my problem

I’d like to tell you about a young man by the name of Kofi. He didn’t just wait on us, but he performed a miracle. He looked at our bill, set is up with a better plan, got my daughter and I new galaxy s6 edges and even let us listen to elvis on a Bluetooth speaker! Kofi was very friendly, professional and definitely knew his stuff. He got me the coolest gold phone ever. Thank you Kofi!

I was coming here to preach the gospel of Kofi, but it looks like his name is already out there. Which makes sense, because he is a sincerely nice person. He’s also a smooth business man, and didn’t make the upselling pitches smarmy or uncomfortable, which I appreciated. He seems to truly enjoy new technology and gadgets, so it feels more like he’s got something he’s excited about that he wants to share with you. The weekend after getting a new phone I had to come back to switch cases, and he remembered my name. He generally went above and beyond in both of our encounters. The store overall seems fine, and there seems to be camaraderie among the employees.

The gentlemen at this location were incredibly accommodating. I didn’t have any bad experiences there, but the names that stick out for their customer service are Koffee (Sp?), Dwayne and Cesar. Thanks guys! Ya’ll got what I needed to get done quickly, were more than accommodating and were eager to help – thanks for the great experience!

After a horrific experience at the south store, I went to this store and Kofi helped me. My 8-​month-​old Android LG2 was having serious problems. The south store fed me a ton of bs about having to order a new phone that would take at least 10 days to get and also being forced to order their monthly repair service. I left the south store and went here. Kofi fixed the problem in about 3 minutes. A software updated issue had occurred. He was pleasant and professional and he made my day after having my blood pressure rise terribly after my south store visit.

superb customer service! (thanks, kofi!) but a warning: if you live outside austin, the sprint air card may break your mind, just trying to stay/​get back on/​the internet. don’t do it! i believe sprint adds customers without adding capacity, in rural areas around austin. been getting worse every year since i’ve had it. will dump them soon. thanks for listening.

Be prepared to wait multiple hours for anything. Totally understaffed. Frustrating experience

Worst costumer service by managers and zenas i got misleading information that lead me to keep a unwanted phone now sprint say they cant do nothing worst experience ever please think twice

I was in this store and out with the new Iphone 6 the day it was released at lunch time in 30 minutes. Need I say more? Kofi helped me and I upgraded my Sprint account to a new phone. I prefer to set mine up at home so I left with it in the box. This was after having a horrible experience waiting at the third party owned store on Barbara Jordan. I waited there at 8am for almost an hour to be told they would not give out new iphone 6 to sprint customers wishing to renew their contracts. They reserved the Iphone 6 for new Sprint customers only. Go to this store, it is not third party owned, it’s the real Sprint store.

The store used to be helpful if it had not been for the last visit this Sprint store would have received 4 to 5 stars they were always helpful. This time well… we waited for an hour. Once I was seen they tried to charge me for changing my number. they told me if I didn’t want to be charged I could do it online. I explained that it would not let me and that I was told to go into the store so they could take care of it and that I wouldn’t be charged.
Itzel, «I want to make sure that her name is out there because she told me specifically make any complaint you want they are not going to fire me for anything that I do,» told me it was policy and that it didn’t matter what they said on the phone.
In addition to that, I had my phone that was giving me issues and they told me all they could do is a hard reset since the glass was cracked. Even though nothing else was wrong with the phone.
I left wanting to leave Sprint after being a member since 1999… so 14 years. I am pleased to say that when I called sprint and explained what the store had done they took care of me.
So Itzel I hope that your district and regional manager read these reviews and take them seriously about how you are trying to drive off loyal customers.

Went into the store to get my husband an upgrade. After waiting for 45 minutes and having people who we watched come in after us get in line ahead of us we were called up. We had been watching and there were about 7 people in line waiting to be helped and about 10 people «working» only 4 were doing anything at all and most were in the back, playing on their phones or just goofing off like children.
The lady whom we spoke with was making sure my husband could get an upgrade and we told her he wanted to Iphone 4s. She asked us if we wanted the 8g, 16g or 32g. LOL 4s doesn’t even come in an 8g. We said the lowest one. She came back and told us that When the iphone 5 came out that they would be giving the iphone 4s 8g away for free as an upgrade.
SO we take her word for it and ask if we can get the phone that my husband has fixed while we were there. She took our phone and told us to come back in two and a half hours. We did. The phone was not ready yet and all they did was a hardset on it.
We had told her the issue and that we had already done three hardsets ourselves and the issue never was fixed. This is an issue with the phone resetting itself. Well there was nothing that they could do as of yet and if it continued to bring the phone back and that they could «go from there» so we took the phone that was still hard resetting and left.
Later on we called Sprint via the 888 number and asked about the free iphone 4s promotion that we were told could ONLY be found on the Sprint website. We wanted confirmation. Not only had thy never heard of the promotion they told us that Sprint was not doing ANY promotion for the iphone 5 and that we were informed wrong.
WOW, really? So the stupid people at the sprint store are making up promos for the iphone 5? That they have no clue what they are talking about and that they just do the minimal possible work per customer? You dont say?
Needless to say that me wanting to do something nice for my husband for his birthday can’t happen because they need him to be there, then they lied to him and I telling us made up bull shit. They has NO knowledge of the phones that they sell. The iphone 4s phones were not even out to view for the public. THEN we wait around for 2 and a half hours for them to do something that we told them specifically we already tried. Worst ever. I have had tmobile, virgin (before sprint) and cricket now and I will stick with Cricket and my husband can have Sprint. This store just takes the cake for the shittiest place to waste your life. DO NOT GO HERE! My 9 year old brother has more knowledge of the iphone’s and more manners than ANYONE in this store. With people begging for jobs these people treat customers like get in get out garbage. AGAIN, WORST PLACE EVER!

Had a SIM Card issue with my iPhone 5. Was greeted right away then had to wait awhile to be helped. Shawn ended up helping me. Took a while to get the issue fixed but he did fix my phone by putting in a new SIM card. I was just happy that my iPhone works again.

This place is a clown show, pure and simple. I got a brand new iPhone and went to have my contacts switched from my Blackberry to my new phone. I was already a Sprint customer, the only difference is I was switching from a personal account to a business account.
When I arrived, I checked in, waited less than 10 minutes to be helped. The gentleman helping me asked if the iPhone had been activated. I told him it had not. He then told me he could not activate, also meaning he couldnt switch my contacts. My brother who is on the same business plan went the day before and had the exact same thing done with zero problem. I had all the info needed and the password to the account.
He told me I had to call Sprint and have it activated. I WAS STANDING IN A SPRINT STORE!!! He also questioned whether I got the phone from a «legitimate» Sprint retailer (I did). He also said there was no way my brother could have had his phone activated without his wife (my sister-​in-​law) present because she is the principle on the account. My brother told me after me relaying this story all they asked him for was the password to the account and he was in and out in no time.
The owner/​manager of this of this store should get his head out of the sand and realize that he is employing a bunch of no talent buffoons.
Thanks for nothing Sprint Store, you can officially kiss my entire ass.

The techs here morons. They can not understand why your phone works at the store but no where else. Gee I think it might have to do with the fact the stores boost signals to improve coverage within the store.

I’ve been a Sprint customer since I got my drivers’ license (and thereby my first cellphone) in ’04. My other experiences with Sprint stores have been in Biddeford, Maine, near where my parents live, and Arlington, MA, near where I lived til six weeks ago. These were generally positive experiences involving personable employees who were eager to help me fix problems efficiently.
I was a latecomer to the smartphone movement, and given that my flip-​phone that I had from ’06 to ’10 needed to be fixed a total of 0 times, maybe I’m just living in a bygone era of reliability and customer service. But my phone has broken twice in the last three days, and twice before this (I got it last June). My review isn’t about the phone, of course, but now you know my state of mind as I approached the Sprint store.
I went on Sunday when the store opened at noon, because my phone was stuck in a reboot cycle where it would never arrive at the home screen. I considered hard-​resetting it, but figured I’d take it to the store to see if I could avoid losing the last few contacts I’d added (just moved, remember? mental note: sync ALL THE TIME) and obviously my BALLER Angry Birds record.
After waiting for an hour, I was told rather unsympathetically that the hard-​reset was the only way to fix my problem. Well, I could have done that at home.
Tuesday, phone won’t charge. Great. I take it back in, plus one star to the unsympathetic guy from Sunday for recognizing me and saying hello. I wait for fifteen minutes to be told to leave my phone and come back in an hour and fifteen minutes. Well, at least they warned me. A (different) bro-​ish employee suggested only half-​jokingly that I work out at the gym next door. I was clearly tired and wearing a dress, and not amused.
I returned to be told that /​I/​had broken my phone, it was somehow NOT a manufacturing defect, and I would have to pay a $ 100 deductible with the phone insurance I’d purchased through Sprint. How I broke it, I was never told, though when they took it apart to show me, it was clearly broken… hence the non-charging…I’d kind of figured that out. After calling customer service that night to inquire about the sad state of things, I was told that someone at the store had put a «physical damage hold» on my phone, thereby essentially barring me or anyone else from overturning their, erm, diagnosis that I am a phone killer. I dislike the unfounded assumption that I’m trying to play some kind of system by trying to get my phone fixed.
As an aside, while I was waiting to pick up my non-​working phone, I watched the manager answer the desk phone, tell a customer asking for a Spanish-​speaking rep to hold for a moment, and put the person on hold for probably five minutes, three separate times.

I’m going to review both the 9901 N Capital of Texas Hwy location (one star) and 6406 N I H 35 (four stars).
I have received satisfactory service every time I’ve been to this location (6406 N I H 35), which really is the bottom line.
I’ve had warranty repair through this location on both my current phone (HTC EVO 4G) and previous phone (Palm Pre), and received the results I wanted. In the case of the Palm, they drop shipped me a replacement. In the case of the EVO, they fixed a busted clip on the case while I waited, and waived the $ 35 fee.
I’ve found the staff to be helpful. Most of the display models were in good order, and I didn’t have difficulty trying them. I’d rather not deal with Sprint at all … but if I have to and I can’t do it through the web, I’d recommend this location.

Sprint just walk right in and ask for the furniture sales man he does it right, Tell him what happened why what who and how and he will do his magic he will figure what works best for you and help you get your mobile like you ought too so talk to Phillip Scheulen Jr. and get taken care of I know Idid glad to know he had lots of customer service experience it shows.

The employees here act as if they are doing the customer a favor. Service is a joke, taking the easiest, most expensive route without proper assessment. Slow, RUDE service. Everlasting wait on most visits, with a ghetto mentality follow through. The staff is just barely there, and there’s nothing like listening to employees bad mouth customers and coworkers! HORRIBLE business with clueless and rude staff.
They seem to have it a little more together at the Mopac store– less hood equals better service pretty much every time.