St David’s Urgent Care South Austin Medical Center

I am beyond amazed how we were treated. My daughter was running a high fever and her pediatrician and nurse practitioner were out so I was referred to this place. As soon as we walked in they took us in to get her vitals. Once that was done nurse Gib asked about symptoms. He was more interested in caring for my daughter than me filling out the paper. The doctor, nurse, everyone pretty much that worked there today are wonderful and love their job. I was happier the way we got treated here than at the pediatrician’s office. Definitely will be coming here again if needed.

I went into St. David’s after having a brain surgery at a different hospital. They realized the situation, assessed me and only spent about an hour there. The staff were so kind and generous to me. The only slight drawback was that I never got to see a Doctor…
But the other medical professionals were a delight. Thank you for helping me when I needed it the most!
~ Joshua McBride

came back here on ⁷⁄₂₅ as per my workers comp adjusters request. Gib was awesome and really made me feel like my last visit was an anomaly.

I ended up coming here the Sunday after Christmas. The nurse and Doctor were very nice and I was seen very quickly. I had the flu so the nurse was very helpful in explaining the pros and cons of the Tamiflu. Overall good experience, even if I was suffering with the lovely flu :)

My dad fell and cut his head and St. David’s was the closest urgent care facility. On a Saturday afternoon around 2pm, it was practically empty. We were checked in quickly and went back to a room within minutes.
The nurses, techs, and doctor were all very friendly, attentive, and worked with a sense of urgency. I love white board in the room indicating who is the doctor, nurse, etc working that day. Nurse Gib was the best! My dad received care immediately and we were out in less than an hour.
If you’re in the area, I would highly recommend this facility in the event of a medical emergency!

If I could have this place as our family doctor, I would. We have been here numerous times and the entire staff is amazing. I have taken my very anxious son there for a broken arm and then a torn up knee, and they all manage to keep him calm and are so wonderful They are a top notch facility.

I cannot believe that the staff would be so rude to send my wife and sick 18month old away! All this because they refused to accept our insurance that I pay a premium for and instead wanted a 100 dollar emergency co pay… This is blatant abuse of a system and I am appalled at this clinic… The only reason my wife went there was on good faith from our pediatrician whom referred them because they have an X-​ray machine for fear that there is something severe with our daughter. I hope that you all can sleep at night and rest assured that we will never cast a shadow your doors again!

This place is a scam. I was new to the area and just sprained my ankle. At the time thought it should get x-​rayed to make sure there was nothing broken… was even told by the x-​ray tech that this was the correct thing to do. Waited maybe an hour to get maybe 5 minutes of face time with the doctor + 3 x-​rays and now received a bill over $ 1,000. Lesson learned not to go here unless something is bleeding profusely and even then make sure I know about other affordable options with comparable services. Stay away.

I visited St. David’s a few months ago and was so happy with my experience (and not only because there turned out to be nothing seriously wrong with me!). Everyone was very courteous, calming and professional, and I especially appreciated Gib’s charming bedside manner. Hopefully I never have to return, but if I do, I’m confident I will be in good hands!

Just got home from a visit at St. David’s Urgent Care. I had Gib for a nurse and he was great, fun, informative and thorough.
Yes, the other reviews about it charging as an ER are correct. Gib the nurse informed me of that right away and it is posted every where. He explained that the reason for that is that they are directly affiliated with St. David’s Hospital and that if I needed to be admitted to the hospital or needed further treatment at the hospital I would have first priority if they sent me over to the hospital. That actually happend with my mom (from the Bee Cave location) and they transported her in an ambulance and had a room ready for her when she got there.
Anyway, i highly recommend St. David’s Urgent Care. They are fast, polite, knowlegable and informative.

I can’t say it enough… this place is great.
After a trip to the lake followed by severe headaches and fevers, I was pretty sure our brains were being eaten out by amoebas. And with the paranoia and prodding of some caring acquaintances, I promptly had a nervous break down, grabbed my kid and rushed here as fast as I could.
This time, I called ahead to make sure Nurse Gib was on shift. We had a different doctor this visit (Can’t recall his name off the top of my head) but his bedside manner and patience was wonderful. They saw both my daughter and I in the same room, same visit while still giving us individual and attentive care.
The doctor also was nothing but straightforward. He was careful to assess our symptoms but was quick to put my fears at ease.
We got great care and our brains are still intact.
They are coded as an ER, people. Understand that, expect it, know what your insurance covers for that type of visit and, if you can’t afford it or are going to be shocked by it, go elsewhere. I’ve had no surprises with my billing and no problems with their service. The convenience and high level of care is worth every penny I’ve spent here.

I will have to mimic those that say this place is a scam. I was in quite a bit of pain when I went into this place. They were open and slow and saw me very quickly. The whole thing lasted maybe an hour. I too was charged $ 111 after the fact, which turns out to be the physicians bill. I am not so concerned by this, per say. My concern is that because they are billing it as an «emergency» visit, they are able to charge the customer more than their co-​pay, or essentially two co-​pays-​because they also charge an urgent care, etc. fee. This is essentially all because of greed. The ladies at the place said that this policy is posted «everywhere» in their office (which I tend to take issue with, but whatever…). My response to that was,“The customer, in a moment of trauma, should not be required to read the walls to figure things out. There needs to be explicit conversations had.” I realize that this could be construed as my mistake, and I can own that, but simply put, I will NEVER step foot into this establishment again, and I will make sure that every friend and family member doesn’t either. I am VERY aware of my insurance details also. It was St. David’s policies that were hard to figure out and understand. I also do think that these people who work there are VERY aware of this issue and still have not chosen to put this in their «verbal» procedures with their patients. In my opinion, there’s the scam right there. They know exactly what they are doing.

GREAT staff– there are signs everywhere about billing. I imagine because they’re directly linked to St. David’s hospital you DO need to check your insurance. Mine was fine. I got in super fast and everyone, including the doctor working, was incredibly helpful and friendly. You never get good doctor personalities in er’s. I’ll definitely go there again if the need arises.

I totally agree, this place is a scam. We were just there last week and came home feeling no better than when we arrived in addition to a $ 100 co pay!

Reading the reviews regarding St. Davids, I have two experiences simaltaneously. First of all, I feel badly for the people whose insurance treats this as an ER. My insurance does not and I have used this place many times. Each and every time, they have been efficient, nice, helpful and have gotten me in and out of there with the convenience of an Urgent Carebut the quality of care of an ER.
They handle everything from and infected ear lobe to broken bones.
I have never had to wait. And I have to say that the staff and Dr’s there are not the people who put up the Urgent Care signs or who determine the billing policy.
This place told me right up front how the billing works, so again, I feel badly for the people who feel they got a raw deal.
I am worried that I will lose this place and want others to know that not everyone has had a bad experience with them. On the contrary, I am so glad to have this place close as my aging body continues to come up with more ways to cause these kinds of appointments necessary.

If I could give them negative stars I would.
This is NOT an ER. I’m not sure why they think they are but their sign says URGENT CARE not ER and I’ve checked with HCA/​St David’s and their claims (I work for a medical insurance company) so I know what I’m talking about. They are contracted as an Urgent Care and bill with the revenue codes for Urgent Care… so why they have signs posted that say they are an ER and collect the ER copay from people is a mystery.
IF they really were an ER (which they are NOT), they would be falsely advertising themselves with that giant sign out front. Stand alone ER’s actually have the words Emergency Room in them.
Save yourself some trouble and go across Mopac to Austin Immediate Care which does charge you the right Urgent Care copay. (Make sure they’re in your insurance network). Also nearby is a NextCare on William Cannon and Escarpment.
Who cares if the doctors are good if they aren’t even capable of knowing what kind of facility they are.

Avoid this place at all costs!!! The physician was very rude but the nurses were nice. We went there in May of 2010 and are still fighting with St. David’s on the payment. First, it is very deceiving. We paid a $ 100 copay (Blue Cross Blue Shield) and then we got a bill for $ 20 for a physician fee. The bill comes from St. David’s Hospital. If you go to a different urgent care clinic then it’s only the usual $ 20 copay. The problem is that they credited the person in front of us the $ 100 we paid. We are still getting a bill from them for the total amount and have spoken to 10 different people to get the billing corrected. They even gave us a different patients receipt with all their info… social, birthdate, reason of the visit. This place is wrong on so many levels.