Taco Bell

Never know what to expect here, but I can tell you that the majority of the time either the food is created incorrectly or there is a missing product from the order.
I work close and this is my go to spot for food when I am budgeting and because I like Taco Bell. Today when I went to get lunch, the place was pretty slow, only me and one other in the dining room. I placed my order and they immediately — the woman — who may have actually been wearing a manager shirt — started to make my food.
Right off I noticed, when she was making the crunch wrap slider, it stuck to the top of the grill causing it to open up and spill out all the contents. Now Ok, I know this is a $ 1 item and therefore not much too it, but I then saw her scrape a little back in the tortilla and then put in the bag with my order.
When I got my bag I opened it up and pulled that out straight away, it had like a tablespoon of all the ingredients in it — was mostly a tortilla — I didnt order a tortilla LOL.
So I asked that it be remade how it should have been and wooooaahhhh — thought I cut off her arm or something, she gave me a look of pure hatred. Look — I paid for it, I want what I paid for. I watched you do this, scrape it in there and then you expected me to take it home??? No– bad bad customer service. I understand the bottom line, inventory and such, but that was just ridiculous.
As for the rest of the order, definitely below average for even Taco Bell. So, this experience prompted to me actually put a review on Unilocal.I have called a few times over the last years to report incorrect or missing product from my order and its just crazy.
I know it can be busy — this time it wasnt — but if you dont like your job — get another job. When you work in customer service, your job is to have good customer service skills and when you work for a company such as this, your food and you represent it.
I am not sure if its a training issue or just unlucky hiring folks who dont like or care about their job, but I think its time to get this fixed. Dont you? I know I cannot be the only one who has had issues with this location. Ive been too other locations who are happy to work there and their product shows it.
The only saving grace in this location is the smiling happy woman who works the counter, an older lady who is a grandma. I wish I knew her name because she deserves recognition. She is basically the only reason I keep coming back spending my money here. Thank you!

Not open ²⁴⁄₇ like Unilocal says it is. I don’t partake in. Fast food often so this is definitely a bummer

Lately I have been reading how robots will one day take over some of human jobs. For example, fast food workers will one day be replaced by robots.
Honestly, was all for this; with the mentality, «at least they’ll get my order correct».
Today that feeling changed. For the first time in a LONG time, I had a wonderful experience at a fast food joint.
I am a pretty picky and particular person. I had an odd request and the lovely cashier Erica (whom never stopped smiling), went out of her way, spoke to the kitchen to make sure they understood my request before placing the order and she was so sweet about it. Mario (kitchen attended, possibly the manager) was very humorous and popped a few jokes while he was asking me to make sure he understood what I wanted. Jose (cook) made my order after Mario explained the order to him. Mario brought me my food, made sure it met my expectations.
I am a very shy person who is easily misunderstood. This experience was uplifting and put a smile on my face.
The staff is fantastic and actually care about guest satisfaction.
The personal interaction was a great feeling and I hope now that robots don’t take over jobs like this. I find interacting with others important, especially one as pleasant as this one was.

I have never in my life gone to a restaurant were no one was willing to help customers. This location closed early without anything being posted. There were employees there but they wouldn’t help anyone. This is the worst place I have been and they obviously don’t care if they are in business. This place is HORRIBLE. Don’t waste your time.

Best tacobell around. Gave me a coupon for a free biscuit taco on Cinco de Mayo. They are kind of stingy with the fire sauce packets. You gotta ask for salsa and syrup for your waffle taco (see pic!). I AM A BREAKFAST DEFECTOR!

I’ve never been to a fast food place that has superb customer service as this place. Taco Bell is taco bell. Can’t expect the food to be 5 stars fresh food. But the service is awesome!

Your standard Taco Bell, although this one did not give me food poisoning. Bonus! This place is good for what it is — Taco Bell.
Their customer service is quick and efficient (at least at the drive-​thru). No complaints!

Ok I think I am done with Taco Bell. Their customer service is absolutely horrible. What these people need to understand is that there is absolutely nothing convenient about their service. I would almost be willing to pay a little more to get a better customer experience, but their service is so absolutely fucking atrocious, that it behooves me why I keep going back. I love the taste of their food, but the fact that I cannot even feel secure in the fact that when I have to walk in EVERY fucking time and tell them that they did not get the order right, something is seriously wrong.
So I go through the drive-​thru to order 2 bean and cheese burritos, 1 mexican pizza without tomatoes, and 2 volcano burrito’s with extra meat and 10 fire sauces. I had repeat myself to the lady taking the order literally 3 times to make sure that they got it correct. Well the way Taco Bell Drive through works is that they do not give you the actual receipt till they give you the food and it is included into the bag. I never quite understood that as its not like they are not supplied with computers to help them facilitate the oder. But for some reason the receipt was never given until the food is given to the customer. That being said, I paid for the food and of course did not get 10 ft before I found out that they did it again!!! They put tomatoes on the Mexican Pizza. On top of that they only gave me 1 bean and cheese burrito, but then again they only charged me for 1 bean and cheese burrito. So I go into the store and walk up to the counter with the issue. There was this very heavy set woman going behind the counter when I asked her if she was the one that I spoke to over the comm. Her reply was, «Do I look like I am wearing a headset?» I said, «Fair enough» and I asked for the person I was speaking to at. She came out, and she really didn’t say much as I was pretty heated at the time. The cashier came out, looked onto the receipt and advised me that I never placed the 2^nd burrito order. Also that their sauce on the Mexican pizza comes with tomatoes into the sauce, which BTW when we ordered it without tomatoes, and the fucking sauce did not come with it in it. Either way he took the pizza back and made another one without any sauce at all. I mean no sauce! Then they gave me an extra bean and cheese burrito and did not charge me for it which was fine, but the fact that they got the order wrong every time is just absolutely baffling. I mean even based on statistics, they would have had to get it right once maybe every 10 times or so. That is just not the case. On top of that they took the receipt from me so I had a serious time just complaining about it.
So my wife calls when I get back as I was so pissed off about it, that it was best that she call. She gets the manager who states that there was no person that came in to complain today to them about this. It’s not like I did not even exist and was refusing to give the number of his supervisor, but at the end of the call we were able to obtain it. My wife spoke to Eddie who was the supervisor over the store and explained the circumstance, which in the end he just wanted to provide us with free food. When we complain about something, we do not ask for free food based on the fact that it feels that we get something for nothing. So she politely declined and explained that when we complain about service, it is not about free food, it is about the customer experience that went so horribly awry, that we felt that we had no other option but to complain to someone about this experience that can do something to change this. But to be honest, I do not feel that anything in the end will ever change with Taco Bell. I know it is Mexican food, but the fact that they cannot get one person that can understand or comprehend mathematics or english for that matter is amazing to me. I apologize that I force them to pull out the ESL (English as a second language) courses, but what is the point when they work in a predominantly English speaking country and cannot comprehend the use of the numeric system in English or what you are actually saying except for key words. It creates a language barrier as well as a poor customer experience overall. I hate even bringing up the language barrier, but if there is one in a country where people are supposed to understand English, than why is this happening?
I am so fucking done with Taco Bell in Texas. I love the taste of the food but the serious lack of customer service as well as the lack of consistency from store to store is just horrific.

The guy who took our order was a total bro. I told him I’d write a good review on Unilocal for his outstanding bro-​ness, and goddammit thats what im going to do.
Allow me to paint you a picture.
Austin, Texas.
1:15 am.
Approximately 4.5 million degrees.
The sound of cicadas and unnervingly-​close gunfire permeate the torrid night air.
Contrary to what television and those stupid pictures you see every ten seconds on facebook would have you believe, one can not buy groceries with swag, which we have in nearly criminal amounts, thus our apartment is nearly devoid of all food.
After about a week of failed attempts at finding ways to cook and eat swag, we decided we better eat something tangible, as the hunger hallucinations seemed to be getting worse by the hour.
We braved the gunfire and bird-​sized flying insects and made a frantic, flailing sprint to our vehicle.
Safely, thanks for asking.
We arrived at this Taco Bell, emaciated and disoriented, but alive, having survived on the a fore mentioned swag alone.
The man taking our order was very patient as we struggled through the daunting task of trying to order tacos while hiding hungerections caused by the excitement of being so close to real food for the first time in weeks. If that sounds awkward to you, try being in the car at the time. Moving on.
Minutes (or possibly hours) later, we successfully communicated our desires to the magic food dispensing talking box, which told us to drive up to the window.
The guy at the window was incredibly friendly, and I briefly considered asking him to be my super best friend, but I then felt that may have been too much of a commitment this early into the relationship. Baby steps.
He told us our total, and with doe eyes we held out a wad of crumpled bills and some sweaty coins and asked if this was enough to make our stomach hurts go away.
«Yes.» he said, voice shaking ever so slightly. «Yes it is.», and cupping his hands together, collected our humble offerings, disappearing into the fluorescent food palace of salvation.
It was at this moment that I noticed the huge poster in the window of the Doritos Locos Taco, and because I have the mind of a child, I’m all «Oh hellz yeah, gotta get me some of that shit!»
So as our Mighty Taco Lord came back to give us our change, I ordered one of those too. He wasn’t annoyed at this in the slightest, suggesting that either he has kids, or maybe he’s actually, for realzies, Jesus. I’m thinking Jesus, because not only did he get me that taco… he said it was on the house, if I just did him a solid and took some survey.
I think thats how Scientoligists get people, but whatever, free taco!
Our order, including my last minute addition, were made exactly as we asked. No tomatoes on my taco, no ice in our drink, everything was perfect. Not only is Taco Jesus super nice, he’s also a good listener (ladies).
Not only was everything made to perfection, it was also ready very quickly. Like, seriously. Ninja fast. Everything was done before we even knew it started (uhh…ladies?)
So would I recommend this place? I’d recommend you thank it for making sunny days and pretty girls every night before you go to bed, fool.
I hope Taco Jesus the Mega Bro reads this so he understands the difference being nice to one person can make. I wish I would’ve remembered your name, dude.
P. S. That was my first Doritos Locos taco and it was fucking amazing.
— — — — — — — — — — — — — — — — — — — — — — –Stay Rad,
Charlie Spleen

34% beef…

This is the closest taco bell to my house and it is open late so it is the natural choice to head here when I am heading home from the bars and need something to soak up the drink.
It’s cheap, it’s fast, it’s Taco Bell. That’s really all you need to know.