The Ranch Apartments

DO NOT RENT HERE!!! I have lived here since August of 2014 and this has been the worst 11 months of my life. the staff is horrible to work with, i just met the managers for the first time just a few days ago, the staff person that assisted me with signing the lease still cannot remember our names. There is never any parking, people are always parking on the fire lanes blocking people’s garages, there is dog poop all over the grounds. I have made several complaints to the staff and now to the management staff and still nothing is done. I have always been a great renter, always pay before its due. My apartment has been infested with roaches (many of you are probably thinking that its me and not the complex, but when you clean the entire apartment regularly, I have asked the staff to send an exterminator, still have yet to have one come. I am to the point where i just want to break my lease just to get out of here. Again do not move here, its not worth it. THERE IS BLACK MOLD EVERYHWERE!

I really hate to do this, but yes… i finally agree with a lot of the other reviews. I have a few to add myself. A lot of places have a farrell cat problem, this place has a farrell CHILD problem. There are always children all over making loud noise that makes you go check your car windows, playing all over the parking lot, climbing on cars, making the office staff insane, and it goes on and on. i understand kids will be kids, but either there needs to be a play area for them, or parents need to start getting more responsible? Secondly, this place may or may not be on a few episodes of cops. every night when i get home, cop cars… and yes, i know why. last week there was a domestic violence right in the middle of the two buildings in the corridor, at about midnight. people can’t act right. Now, the apartments: to begin with, they are cheap. if you look at the paint on the interior walls it may come off. horrible finish work on the «handyman work», the smoke alarms go off if you turn on the STOVE. A HUGE kick in the head: so in 2007, the FCC informed cable companies that it was no longer lawful to have contracts or «priority provider services» to apartments, in order to keep consumer costs low… THIS PLACE HAS ONE! Grande communication? is that the same company as the roach motels have? The «valet trash service» is a joke! about 30 some bucks a MONTH! This is added with water and sewer, making the bill around 100 – 130 a MONTH? Good thing i work 60 hours a week, or i might be paying more for that one bill than rent! Parking does suck, really bad. The staff… Who cares? I know I’d be super nice to a potential client if i was paid commission? I just pay the rent and the staff and I are good to go. I think this place could benefit from hiring a security gaurd for nights, a real one… and having the «valet trash crap» be optional. Also, brush up on the times and quit with that whole «we’re in a contract with grande» garbage. As far as maintenance, try to hire KNOWLEDGE, not CHEAP. oh… and the mailman here is a moron too. i get 100 pieces of mail and 2 are mine.

The apt is big and good for the price but weird layout (1×1) but that is not the issue. My issue is the sky rocketed incompetence of the leasing office and every company associated including time Warner, grande, the gas and the electric. Frankly I don’t have time to write it all out, nor did I have the time to be on customer service with each company at least 7 times in six months if not 15 but we sure can’t have it all. To get stuff fixed you need to call at least twice to remind them. They have no idea what is going on. Every time I know I have more packages they tell me I don’t then I check online and go back and they find them. I mean who has the time and energy to deal with such incompetent people. Not to mention these are the least friendly people in tx living here and that’s coming from a New Yorker. Staff is friendly enough but not always. I’ve had multiple eviction notices posted on my door and past due balance even though my rent is on autopay and paid online each month. They charge fees for their own personal incompetence. I can not stress the word INCOMPETENT enough bc that is the only nice word I can use to describe them. If you don’t care about this stuff and want a cheap place then it’s great. Also there have been multiple instances of run over kittens in the parking lot, there are plenty of kids running around and one time one of my lovely neighbors animals took a huge dump of diarrhea in front of my car and I happened to step right in. LOVE THIS PLACE.

The place was ok and then it started going down quick. The office staff refuses to give you your packages. They refuse to have anything fixed! Be prepared to go days without a working toilet, fridge broken and no AC. The staff is rude except for the youngest girl, Kallyn. They do not pay the apartment referrals that they advertise and promise. Absolutely no parking! They don’t care about their tenants needs whatsoever! Very sad for 1280 a month!

Good apartments nice location, ended up not even moving to Austin but had such a great experience with Kallyn during the tour I can’t say enough good things about her! She made me really want to move to the ranch, gave an amazing tour and was super friendly and helpful.
However there was a woman in the office area as we were leaving that was treating the employees like dirt when I looked at who it was I was shocked bc it was the woman Christine who greeted us as we entered.
We didn’t move to Austin, but if we did the tour given at the ranch was amazing. On the other hand I did not feel confident in office management

I had been calling for about a month trying to view The Odessa floor plan and I was told that none would be available until June 2^nd. I patiently waited and on May 27^th I called the office inquiring if the apartment would still be available to view because I had noticed that over the long weekend it disappeared from the online leasing service. I was told by Kalyn that she was not sure what the status of the unit was but she took my name and number and said that she would call me back. Four days passed and I never heard back from her so I called in on Friday and spoke with Kalyn again. After a long hold she informed me that I would be able to come in on Sunday or Monday to view the apartment. Satisfied with that answer our phone call ended. On Monday June 2^nd I called the office at around 9:30am and spoke with Kalyn. I asked her if it would be ok for me to drop by in the 30 – 60 min to view the apartment. At this time she told me she was not sure and asked me to hold. I remained on hold for 15min before I was disconnected. When I immediately called back no one answered so I waited 15 min and called again. Kalyn answered and told me that for some reason the unit in question was not showing on any of her systems, that they were very busy and that they were trying to get in touch with a manager. I was placed on hold for another 10min before she picked up and asked me for my name and phone number so that she could call me back. I tried several times that day after not hearing from anyone to call back but the phone was either picked up and disconnected, sent to voicemail or someone would answer tell me Kalyn was available and then return to the phone to tell me that she suddenly became busy. I still have yet to receive a returned call from her (it’s currently 2:07pm on 6−3−14)

STAY AWAY!!! If I could give this place a 0 star rating I would! This place is horrible. Parking is impossible after 5 unless you rent a garage or covered parking. There are bugs like crazy no matter how clean you keep the apartment. Worst of all is the office staff. They are very incompetent, rude and don’t genuinely care. The only person worth anything there is Veronica but even she has gone downhill lately. They changed management and at first it looked like a promising change but NOPE.
I read the previous reviews before my husband and I decided to move in and instead of going with our gut feeling we signed a contract. We just moved and I’ve never been so excited to hand back keys to an apartment!

This apartment complex has its ups and down…
DOWNS: WORST PARKING EVER. You will be parking from about 7 – 9 minute walk from your building if it is pat 8pm. THe BUGS are disgusting. This is the reason I am moving out. I have had roaches for the past 4 months. Pest control has come every week and said that it is internal and he can not do anything. GROSS. Run.
Pros: the pool is awesome. that is about it.

I’ve lived in the Ranch Apartments for about year and I’ve had better experiences living in apartment complexes. The office staff is friendly, but sometimes, really bad about returning phone calls if you have questions or concerns. Claudette is probably the best employee that I’ve had the pleasure of doing business with. She’s friendly and prompt. The ceilings are a little thin because I can hear everything from my upstairs neighbors. I live on the second story, fortunately, over a garage so no one is having to deal with my dog’s running around. We have had some maintenance issues and usually they are dealt with within a day, but a couple of times, we waited for over a week. I guess it depends on the situation. I don’t really use the community amenities, but the first couple of months that I lived there, the hot tub was broken so you got a lukewarm experience. My recommendation is (if you can afford it), go elsewhere.

I had good experiences here. Stayed here for 1 year. I would say the office staff was good but I think that would be a lie. The office person Veronica was the best office person here. Always took care of business when my cousin and I needed anything. I feel sorry for this place if she ever leaves.
The only reason it’s not 5 stars is because if you don’t have a garage or covered parking which I had. Then you SOL for parking after 6pm