The Tile Guy

This place is the best. We got hardwood and tile for our whole house from them. If you find flooring elsewhere, you should get them to quote a price as we found them to be much more competitively priced. The owner used to actually install tile so he knows the business from start to finish. It is a great family owned business that actively supports multiple Austin schools and organizations.

We have used The Tile Guy 3 different times when renovating our home (in stages) they are professional and offer an incredible selection. We also had to change the design on our project and they gave us a VERY reasonable restocking fee, which was much appreciated. The show room is a bit cluttered but they have recently made some more room to accommodate their offerings.
My favorite thing is that they have this small town feel, when you leave you feel like you’ve just seen an old friend which is refreshing in busy corporate Austin.
Check them out!

This is my new favorite tile place. After having been to numerous tile stores I have found that they offer the best prices, selection, and service. Glenn who helped me has been very friendly and always carries the large heavy tiles to my car for me. They even beat the prices of a local «members only» tile store.

Very friendly, helpful, knowledgeable staff. Very easy to work with. Sooooo much better than a big box store. Will return here for any future flooring needs.

They are customer-​friendly. Everyone at the store works as a team. Glenn helped me designed the backsplash of my kitchen. The tiles came as promised. They referred a contractor which did awesome demolition and installation. They were there to solve the shortage issues so the installation could be done on schedule. Check out my pictures later!

Expert advice. They helped us in the past with looking for replacement tiles. Next time we were doing bathroom remodeling, we went to The Tile Guy. While other places with fancy showrooms said it would take them 4 – 6 weeks to get tile in, The Tile Guy was 1 – 2 weeks. Barry got me a bid within 24 hours while other tile vendors took weeks and me constantly emailing them. Great competitive pricing. Compared to 4 other vendors we went to, they were the best in customer service, product & pricing. Highly recommend them.

I called the Tile Guy about doing the shower pan demolition. He recommended me to Derek Knowles who came out to my house immediatelly. He did one of the most detailed demolition and reinstallation jobs I have seen in a while. I would definitely recommend Derek Knowles because of his attention to detail and thoroughness.

I didn’t actually purchase anything here, but I was impressed with their selection of mosaic or decorative tile. Worth a stop on your hunt for the perfect tile!

These guys are awesome. Kevin, Barry and Alfred having exceeded our expectations. They have been so patient with us while we were trying to pick tile and wood. We are remodeling every part of our house and they have given us great referrals and the best prices. We aren’t done yet and we can’t wait to use them again.

Love this place. They made everything easy. Walked in, they made a few suggestions and even let me borrow some samples. After I placed my order the tile arrived in 2 days. Couldn’t be happier with their suggestion.

Glynn is great, super helpful and friendly! We kept having to get more tile b/​c our contractor sent us the wrong amount needed. He quickly ordered and got the tile in less than a day. Tile was all in good condition and looks beautiful.

Kevin is the best! Have been meaning to write this review for a while now. We’d ordered a 20 by 20 dal tile. On the day they were supposed to deliver, just half hour before we get a call sarong they don’t have the tile in stock in the warehouse. The people laying the tile were already waiting. We were really upset. Turns out the warehouse people had made a mistake. They showed they had the stock in the system. Kevin gave us an option of choosing a different tile. We rushed to the store. To make sure he himself came to the warehouse, gave us a most expensive tile for the same price, waited there for over an hour and personally delivered the tile. Highly recommend this place

I wish that I had the same experience that many other reviewers seem to have had… unfortunately ours was pretty poor. We went to The Tile Guy based on all the reviews, and because we wanted to support a local store instead of HD, etc. This place is busy, so be prepared to wait for assistance if you have questions. I’m not faulting them for this — they’re busy — and they were nice when they were able to address our questions. We decided to purchase tile from them. We had a contractor coming the following Monday, and they said it would be in and they’d call us on Monday morning with an update re: timing. No call. We would call and leave message after message. Nothing until Wednesday, when we decided to intercept the tile at the warehouse before it got to the The Tile Guy to save time. We had already been losing money on the contractor that was at our house without the supplies to do the work. THEN we asked a question about the laminate wood flooring, as Kevin was adamant that laminate would be a good fit for us. We had been hearing about the formaldehyde emissions that contained carcinogens, so we asked what the emissions level was. No answer again. A few days later we received an emailed generic letter entitled «60 Minutes Letter» from The Tile Guy, which was simply forwarded from a sales guy at one of the companies importing the unregulated laminate from China. It never addressed the emissions level, but simply said it «met code». Granted there’s no code for laminate in China. Though we were told by Kevin that «all laminate is made in China».
In short, we ended up purchasing laminate, but from another store that only sold laminate made in the US with the emissions level clear. We felt like customer service was severely lacking from The Tile Guy.
Additional note: The Tile Guy does not do installations but does recommend installers — they provided us with contact for two guys to install our tile. One guy never returned our call despite three VMs, and the other quoted us 2.5 times higher than the original quote that we received. Even if you go w/​The Tile Guy for purchase I would not use their recommended installers.

Kevin and his team at The Tile Guy are great! I recently had a small job to do in my home and having used them over the years, decided to ask for a referral for an installer. Unfortunately, the installer that a departing employee directed me to was Penn Tile (see separate review) and as you will see in my review… it was NOT a good experience. However, when I followed up with Kevin he immediately apologized, found me a great contractor to clean up the mess made by the previous guy and assured me that I wouldn’t pay any more out of pocket than I had originally agreed to pay for the job. «If it goes over the original estimate, I’ll pick it up», said Kevin.
What a valuable and trusted resource you’ll find with The Tile Guy. As good as it gets!

Really great and helpful. When I looked at the pricer tile they had, they actually showed me similar options that were less expensive. They have a great selection, too. Would totally recommend.

I was looking at wood flooring in the area to get some samples to take home, and I was pleasantly surprised by how friendly everyone here was! All the employees were checking if we needed help, and a guy named Kevin gave us a sample of marble that was exactly what we were looking for, and ordered a wood sample from the manufacturer. They were genuinely caring of what we were looking for, helpful in finding the best product, and the prices were great compared to other places I’ve shopped.

Customer service is the key here! The guys here are super nice and helpful. One of the cheapest retailers in town with a high variety in selection and top notch installation referrals. Love dealing with their team and I wouldn’t use another tile shop in town.

In many ways the Tile Guy saved our home remodel. When it became clear we needed to take over the finish out of our bathroom and kitchen from our general contractor the people at Tile Guy helped us pick out tile, gave us design ideas and recommended the great folks that installed the tile for us. They also recommended people to do our hardwood floors (who we also used and were great). I am truly grateful to everyone at this store for helping us. Thank you all so much!

(1) Large and diverse selection.
(2) Most tiles had clearly marked prices.
(3) Lots of inexpensive styles available.
(4) Friendly and helpful staff.

These guys were great! They were helpful, able to do the work quickly, etc.
We used them for a kitchen backsplash. They showed me around the small (yet very packed with choices) store and gave me some options and prices. They also steered me away from white grout, which I am very grateful for.
They also referred me to an installer, Cristian, who was fantastic. He’s the guy you talk to, not the guy who actually does the work (who was fantastic too.) The tiles came in on time. The work was done on time. It was an overall lovely experience.