The UPS Store

Great service

BEST store ever. I had ordered a product from Apple and I really wanted my device and when I got to that store I was 8 minutes late (after they had closed) but thank YOU so much to Hector for allowing me to pick up my package! That was very surprising and I was so happy!!! I have my product and all is amazing! Thank you to the UPS store and Hector!!! You definitely made a customer happy!

Wonderful experience! First, it was fast. I was in and out in about two minutes. Second, the gentleman behind the counter was super helpful and nice. I didn’t have tape for my package I was returning, so he said «Normally it’s $ 1.50 [for them to provide tape], but I can waive it this time just as long as you remember next time.» Well what an unexpected surprise! It’s so refreshing to be somewhere where the employees actually cam demonstrably care for customers. They have earned my business and I hope the said gentleman gets a raise! More businesses need employees like him.

I love shipping with UPS. I went to this location because I was in the area, I walked in and was cheerfully greeted by Nicholas. I was asking him if they (this UPS store in particular) offered gift wrapping service and Nicholas said, «sure I can wrap it for you!» About 30 seconds later, some girl walked out from behind the store and said, «I just got off the phone with the manager and we do not offer gift wrapping services» Nicholas politely told me that he would gift wrap my box anyway but the girl was not having it. She continued to say that she knew Macy’s offered gift wrapping services… seriously?! If Macy’s shipped I would have gone there! Anyway, I felt as though she was trying to make me feel stupid for asking about gift wrapping. I had to educate her about other UPS stores offering this service for an additional charge. I wrapped my own box but Nicholas was very polite and helpful. If I come back to this store, I will only deal with Nicholas. He was great.

Wow, shockingly bad customer service. My Dyson vacuum needed a repair, so the Dyson rep faxed my info to this UPS Store – they have an account with Dyson to send broken vacuums free of charge.
The next day I took the vacuum to this UPS store. There was only one person working that day, despite it being a busy lunchtime. She had never heard of the Dyson arrangement. She actually asked me to come back another time with the vacuum!!! I told her no way, I’m on my lunch break and just drove miles to get here. She fretted and tried calling the manager, but the manager never picked up the phone. Finally, the employee found the fax from Dyson. Despite the fact that the fax contained DETAILED instructions regarding the shipping arrangement (including how to ring the shipping info into the cash register), the employee said she wasn’t comfortable making the arrangements.
I left the vacuum there, and she promised to email me and/​or call me to confirm that the vacuum had been shipped. I waited two days and never heard a word. So I called the UPS store again, and while I was attempting to ask my question, another employee rudely interrupted me, saying «Can you call back in an hour?» Uh, WHAT? I said, «Why? I just have a quick question and really need an answer.» She said, «Well, I can’t help you right now, so you have to call back in an hour.» I pressed her, and finally got the info out of her that their computer system was down and she could not look up my info at that time. I calmly said, «I think it would be better if YOU call ME back when your system is up and running.»
What kind of company tells a customer to call them back like that!?! Unbelievable. This place is a perfect storm of terrible customer service.
UPDATE: Sure enough, they did not call me back when their computer system was up and running. I was forced to call them myself a few hours later.
UPDATE #2: Someone finally did call me back late this afternoon to let me know that it had shipped. She provided the UPS tracking number. Looks like I will see my vacuum again!

IF YOU VALUE YOUR MAIL, DO NOT RENT A MAILBOX AT THIS STORE.
I’ve had boxes at many different UPS stores all over the country, and this one is a some kind of cutting-​edge research lab funded to create new levels of incompetence.
TL;DR:
They’re impossible to contact via email or phone, have held my mail hostage for months at a time, refusing to forward it to me, and most recently informed me that they’ve been returning my mail to sender for over a year because they thought my box was expired.
Details:
I rented a mailbox at this location back in 2011 so that I could have a place to receive mail while traveling. Every single time I’ve tried to get my mail forwarded to me it has been a massive hassle, taking at least 2 weeks and between 3 – 20 emails and phone calls. They are always understaffed so they often refuse to talk to you on the phone. They’ll claim to call you back, but never will. They’ll tell you to email, but don’t know how to read/​send email and never respond.
Most recently, I was again in the regrettable position of not having checked my mail for a while, so I started to process again. I emailed and got no response for a week, so I brought this up with the UPS store head office — magically I got a response after that. Unfortunately the response was that they had been returning my mail to sender because their «records» showed that my mailbox expired over a year ago. In reality I have over 5 months left on my rental, but they demanded that I take more of my time to prove that their records are false. What happened to all that mail? I’ll never know. What evidence did they have that my rental expired? They refused to say.
I’m now in the process of trying to present evidence of my actual rental agreement so I get at least get a refund for all the time they’ve been just throwing my mail in the trash. Of course, they’re now especially hard to reach on the phone because they don’t want to refund my money. «I’ll call you back in one hour» — nothing, so I call back in 1.5 hours — «I’ll call you back in 30 minutes» — nothing, so I call back in an hour and «she’s on break».
Of course they all claim that mistakes were made by someone in the past that no longer works there — seems like nobody works there for more than 3 months, I wonder why?

Everyone at this location has always been friendly and helpful, even though I’ve only been in to drop off packages with prepaid labels.
My only complaint — and it is a fairly sizable complaint — is that the hours aren’t posted on the door. According to the UPS website, this location is open until 5 on Saturdays. In actuality? They close at 4. I found this out today when I showed up at 4:30 to mail a package.
If they had hours posted, or correct hours on the UPS website, I would give it a few more stars.

I work really close to this UPS store. That’s why I mail stuff from here.
Does my stuff, mailed from this UPS store, get where it needs to go? Yes.
Does my stuff, mailed from this UPS store, always show up per the recipients, looking ok?
Yes.
Has anyone there ever called me a low down dirty skinny white boy from Long Island who wears too many tshirts even though he has to crawl under desks every other day?
No.
In fact, the owner calls me ‘sweetie’ whenever I mail stuff from here.
Can you mail stuff to places from Austin cheaper than the UPS store?
Sure.
Is this UPS store gouging you vs. other UPS stores?
I haven’t checked that carefully.
Are there sometimes employees who are not the owner, who might be dicks?
Probably.
But this dirty skinny white boy just don’t care.

This location seems to be more expensive compared to other UPS stores. I’ve stopped going here due to high prices.

Went here yesterday to drop off a pre-​printed, paid and packaged ups box. I simply asked the guy for a 12″ piece of tape to attach the label and after he held me up for a minute to verify the label was correct (which I knew it was), he then told me he wanted $ 1.50 to tape the box. Freakin robbery! What a farce this store and other UPS stores are! This is a scam of high order and they are obviously run by individuals vs. UPS. I’d rather spend $ 4.00 on gas to buy my own tape than have them charge me 1000% markup on an almost free amount of tape! SO shifty and obviously calculated ripoff.

Unkempt employee’s t-​shirt:
«She says I never listen… or something like that’
Says it all.

I have been going to this place for my shipping needs for almost 2 years now. They are super friendly, always cheery and eager to help out.
Today even the lady that runs the place saw me came over looked at what I was gonna ship and just had everything ready for me by the time I filled out the address label.
Then the guy at the register suggested that I could save 50% if I chose another shipping option. So nice I tell ya. If you need to ship something and your near here, check it out.