Tile & Grout Solutions

If this is the Tile & Grout Solutions that is listed in Home Advisor, here is my review.
I phoned Joe on ⁸⁄₁₉. He asked me to send him an email with details, which I did immediately. He promised to call me that evening and set up a time. Did not call. On ⁸⁄₂₀ afternoon I called again and left a message. He called back and said he had come home late on 8/​19, but would call me the evening on ⁸⁄₂₀. As of ⁸⁄₂₂ PM, He still has not called back. I don’t know if he is too busy or just does not want my bathtub caulking job. In any case, if a vendor won’t call back when he promised to do so twice, I will suspect his reliability in doing the work also. After I wrote a review on Home Advisor, he called me on ⁸⁄₂₂ and said he would be in Georgetown on Monday. I told him that since he promised to call be back twice before and did not, I suspected his reliability. He told me «Then just go get someone else, thank you», and hung up. I really would recommend getting someone else as he said. I really now am afraid of his reliability.

Hired Joe to completely tear out our shower and re-​tile after a different tiling company had improperly installed the tile. In the beginning he (Joe) was very professional, called the other tiling company and told them of the mess he had made of our shower and helped us figure out the best way to fix it. I ordered the tile, which had a delay and Joe was not happy about this, threatened to walk off the job but after more discussions (and because his guy was already prepping our shower) he agreed to continue the job. Then he asked to work a Saturday, I wasn’t sure where we would be that day and we have two small children (one under one) and wasn’t sure how much of an inconvenience this day would be but when I questioned him, he became defensive and accused me of «not trusting» him. I simply pleaded with him and explained to him that this was our home and our children and he needed to let me talk to my husband first. Then he found that we needed some additional work done that was not included in our quote. He charged us an additional $ 1500.00 to fiberglass our shower again (cost us $ 780.00 the first time just a few months prior). His worker was able to salvage the shower pan but Joe argued that it had been replaced (but we have photos). Afterwards he took $ 400.00 off the $ 1500.00 he charged for the work. Then our work was to be completed on a Thursday but his guy said, he would need Friday to finish. Joe had told us that he would come on Thursday for final payment but since his worker wasn’t finished I told my husband that Joe would not be coming for payment but he did indeed showed up that Thursday afternoon. We discussed the bill (mind you the work was not complete) but I was called away by my children. Joe then came down my stairs, sat down on my couch and began yelling at me about the delays I had caused and even called his worker down to the living room. He asked his worker, «when would you have been able to tile?». The worker said, «Monday.». Joe said, «NO! When?» the worker then said, «Saturday.» and walked away. Joe then began yelling at me again. I explained to him that I didn’t know what he was getting at or what he wanted but that he needed to stop yelling at me in front of my children. He then stormed out, threatened to place a lien on our home and told his worker to not talk to me. Afterwards, he came back, asked for my husband’s number (I was already calling him) and I explained to him that my husband was on the way. They discussed and Joe agreed to finish. All in all they finished, it looks ok (not perfect) and they refused to seal the grout, left garbage behind (that they said they would take) and sent my husband out for «supplies» they said they needed then produced them after he left. Just glad this literal nightmare is over. The other tiling company caused this mess but was in no way ugly to us or hostile in anyway (even after he knew we weren’t pleased with his work).

Buyer Beware!!! This man claimed he was going to do a complete job of cleaning grout in a small shower, promised to leave a gallon of cleaning fluid for us to do a thorough monthly cleaning to prevent mildew and did neither, despite reminders. He also charged $ 150 for about ½ hour of work installing a soap dish, claiming he «didnt work by the hour». He also claimed the one replacement tile needed was «impossible to find» and that only through his special contacts was he able to obtain it. I had already located the tile with one phone call. We ended up being ripped off for more than $ 700 for less than 6 hours of work that was in any case incomplete.

An older man with Tile and Grout Solutions Inc. parked in my neighborhood and started telling people that were parking on the street that the city was going to tow them if they didn’t move their cars. I checked with the city and they were not towing cars on this street. When I tried to talk to the man he immediately started using vulgar language. When I walked about a half of a block away and turned to tell him he shouldn’t come into our neighborhood and cuss at people, he kept using profanity. He was completely unprofessional and I do not think a business person should go into a neighborhood he’s doing business in and use offensive and vulgar language with the people that live there.