True Protection

As a welcome to the neighborhood, we recently experienced a home invasion. Our home had no security system. Not for long! John was very knowledgeable, utilizing more advanced technology than bigger companies. We give them 5 stars for customer service & installation… John gave no pressure, just good info; they were quick to install, on time, cleaned up after & left no holes/​no need for patchwork, etc. even with all the cameras installed. 5 stars for technology, all of which works from our phones & user friendly. 5 stars for competitive pricing with lots of option. I love arming our house from my phone on the nightstand before bedtime. Zzzzz!

We moved into our first house with a new baby about a year ago. The house is at the back of a neighborhood on a cul-​de-​sac and only has one adjacent neighbor. Although the privacy is great, I felt like we were sitting ducks for a break-​in. John and True Protection to the rescue! As other reviews mention, the service is great, and True Protection works with your existing system. I never felt pressured to spend money on services or equipment. Now when I hear a «bump in the night,» I just roll over and go back to sleep!

We just moved into a house with an existing alarm system and contacted all the big name home security companies to find out about getting it monitored. All of them said they couldn’t use any of the existing sensors, and that we’d have to switch to their system (for a huge fee, of course). Not only that, but if we wanted to have a cellular connection, or be able arm the system from our phones, there was an extra monthly fee.
After many frustrating phone calls we stumbled upon True Protection, and the whole process couldn’t have been easier. John came over to the house to check out the existing system and explain everything to me in person, he even showed me the app on his phone that controls his own personal alarm system and home automation!
Of course, we scheduled the installation straight away and John came back personally to upgrade the control panel, hook up the existing sensors, and add a motion detector.
I’ve already recommended True Protection to a friend, and I’ll definitely be calling them when it’s time to add home automation.

John Jarvis and his team at True Protection excel is customer service! I got bids from 4 companies, including ADT. For the value, True Protection was the best deal hands down. No hassle. Everything explained in detail and the installation of the cameras was very professional. My HOA didn’t even object. I am very pleased with my door locks, surveillance cameras and new alarm monitoring company. I highly recommend this company.

We recently moved into a house that was fully wired/​setup for a home security system. Because of this, I decided that maybe it was a good idea to look into home security. I’m the kind of person who likes to do a lot of research into finding the right solution, and so the process began. I talked with a number of companies, both big and small. I talked with ADT, Guardian, Vivint, and a few local smaller companies, including True Protection. I also read as many reviews as I could find.
True Protection was actually the last company I called. They had solid reviews online, so I figured I’d find out what they had to offer. I had a long conversation with John, and it was so refreshing compared to everyone else. The professionalism, honesty, and non-​salesman-​like personality was a nice break from everyone else. John was incredibly knowledgable about the industry, their competitors, and about their own systems and offerings. He didn’t just want to sell another account, he wanted to offer us a great system that was fitting for our family at a very reasonable and competitive price. The decision was easy.
Installation day was great. Very personable, very professional. He gladly answered all of my questions, and walked me through everything. I wasn’t left with any unanswered questions or any unclarity about how anything worked. I was continually impressed over and over again as I was walked through how the system worked, and how to use it and program it to our needs. The system ended up doing a lot more than I expected it would do, and had some very cool and intuitive features.
True Protection clearly values exemplary customer service, and they do a phenomenal job at it. They are not a company that will try and nickel and dime you for different features. They want to get you a great system at a great price, and provide a level of service that you won’t get from the other guys. I trust that if you do your own research, you will find the same result as I did. Do yourself a favor and at least give these guys a call. I couldn’t be happier with my decision to choose True Protection.

We’ve had True Protection for about a year now. John has been wonderful to work with. We had a couple hardware hiccups when the system was first installed (issues from the manufacturer, nothing that John or True Protection did), but John has been tireless making sure that our system is working correctly and that we are happy. He goes above and beyond to work around our schedule, even coming out to our house on Friday evening.
We’ve been very happy with our system as well. It’s really nice being able check the status of the system from my phone when I’m at work or traveling.
I highly recommend John and True Protection to anyone looking for a security company.

We bought a new house on September 2014. Since I travel for work, it was a must for me to be sure we had an alarm system. I called ADT first, but they were WAY too expensive, and their plan made no sense. It was CLEAR that they were in business for themselves and didn’t really care about their customers. I started to research companies and found True Protection. I’m SO glad I found these guys because they offered exactly what I was looking for.
1. Reasonable pricing (not cheap, I don’t believe in that, but very fair)
2. Fantastic customer service (always answer the phone and no over-​seas call center)
3. The latest and greatest technology (no outdated gear that they force on those who are not technologically savvy)
4. Their know-​how is top notch. They really know what’s going on in the industry and that makes me feel a lot safer.
5. Timeliness and urgency. (showed up on on time and were good at getting back to me)
6. Laid out all the options, not selling anything wasn’t wanted or asked for.
As you can see, I really love this company, and I can’t think of anything negative. I’ve been with them now for 9 months, and they even called to check in with me to be sure I don’t have any questions and that everything works as I need it too.
I can totally recommend True Protection. This is what an American company is all about. They put their customers first and go above and beyond to earn your trust and your business. Give them a call, you’ll be happy you did!

We just moved into an older house that was already wired for an alarm system. I called three other companies for quotes in addition to True Protection, including the company who installed the current system. None of the others could even compare. John answered my call on the first attempt, came out the very next day, and had our system installed and up and running within 2 hours — the SAME day!!! John and his team are super professional and knowledgeable and don’t try to offer things you don’t need. They have a great pricing model to fit home owners as well as short-​term renters and the equipment and technology is cutting edge. I will be recommending the True Protection team to my family and friends. True Protection is truly amazing!

What a great, easy, painless experience. And, WAY more affordable than I imagined. When a neighbor’s house was robbed, we decided we needed to get the alarm system we had been talking about. I didn’t know what to expect in terms of hassle-​factor, price and timeline, but John at True Protection made the whole thing super-​easy. He called me back right away, came to our house for a consultation, and we had our new system installed in days. Totally trust this guy and would recommend to anyone.

True Protection and John Jarvis are the BEST!!! We recently purchased our first home and spent weeks researching local security companies. We’ve definitely found the one and only company we’ll ever use. John installed our True Protection security system the very same day I called to inquire about their systems and pricing. He is very professional, friendly and knowledgeable, and finished with the installation in under 2 hours. John took the time to show us how to use the system step by step and answered ALL of our questions. He also made sure we knew how to log-​in to the
website and how to use the App on our iPhones. True Protection’s equipment is very modern and looks great, too, but their level of customer service is most impressive. We highly recommend True Protection.

We recently moved into a new house that had an old school wired security system. I wanted to upgrade to a more modern system with some home automation and True Protection came out and solved the problem. John came out and surveyed the existing sensors and found a way to economically integrate it all for a very reasonable price. I have already referred a new customer.

I just got my system installed today. John showed up and in no time I was set up with 2 outdoor cameras and automation door lock. It was a no brainer going with this company. My wife came home and really enjoy the new products in the house. Thank you John

TRUE PROTECTION is dynamite. We moved to Austin 2 months ago and after having to deal with the buffoons at adt back in New York, we wanted to make sure we found a company we could count and depend on, and boy did we strike gold. When I called true protection I talked to JOHN JARVIS. John was very friendly, polite, warm, and extremely knowledgable and I knew within the first 2 minutes that I had picked the right company. John came out and he never tried to oversell us or pressure us into buying the most expensive toys. He listened to what we wanted and helped guide us towards the right system. We never felt pressured and were amazed at his in depth knowledge in security systems. Most salesmen make stuff up if they don’t know the answer but John is not like that. He knew the answers to 99% of our questions and the 1% he didn’t know he would get on the phone and find the answer for us. John has a work ethic that is unparalleled and a very friendly and dynamic personality and demeanor. He is also very easy to reach on the phone if you have a question or problem. He will answer your calls or call you back asap. The other great thing about using true protection is that John not only sells security systems and answers your questions but he also does the installations and he is one of the cofounders and owners of the company which makes it even sweeter. It is great to support a local business as opposed to a conglomerate like adt where you are just another number whose business is not valued. JOHN JARVIS and TRUE PROTECTION personify the ideals, ethics, pride and hard work that built this great country of ours and hiring them to install your security system is a move you will be glad you made. We have never felt safer than we do with our current system. Thanks John for being so wonderful. JOHN JARVIS and TRUE PROTECTION are definetely the way to go if you are looking for an alarm company that gives a damn about you and makes you feel like family.

We’ve had a terrible experience with ADT in the past, so were hesitant to sign up for another security system, but finally decided we needed one again. I called a couple different local companies and John at True Protection was by far the friendliest, most accommodating, up to date, and least expensive. It was a no brainer to go with them.
He came on a Sunday (!) to install it and it’s so easy to use. I can now sleep so much better at night knowing my family is safe.

I called 2 security companies who had good reviews — the first one went to voicemail and the second one — John Jarvis picked up right away. I’d been warned about dealing with security companies, so I was fully prepared to deal with the used car salesman push. Nothing could be further from how John works.
We spent some time talking about my situation, needs, etc. and we set up a free appointment. I already felt comfortable with John by phone, but in person, he was even better. Professional, smart, considerate, nice — I can’t say enough about John. He explained what he was doing while he was installing the equipment and when he was finished, he took time to thoroughly explain the system — which is awesome. The wall unit is like a mini-​tablet — looks great and it’s intuitive. John demonstrated the funtionality, made sure I was comfortable with it and then he showed me how the key fob works. He sat with me while I registered my passwords, etc. on their secure website (not looking when I was inputting my code words, etc, of course) and then he showed me all of the features of their website to check your history. He also walked me through the easy to use app.
The equipement looks and works great, but the biggest thing was that John Jarvis couldn’t have been a better provider. He even gave me his personal cell phone number. I’m not special — he does that for all of his clients so that you can reach him at any time. I think that the reason he’s able to do that is because the equipement and service is so solid that I can’t see a reason I’d need to call him. But it was comforting to know that I can.
I highly recommend John and True Protection.

I have been using True Protection for the last year and a half and they are amazing! They take you through everything step by step and are always there if you have any questions or concerns. Amazing customer service. Beautiful apple-​esque alarm system. Can’t say enough good things about them. Highly recommend.

We had True Protection installed in our newly built house! This is our first alarm system and the entire process from start to finish has been smooth, educational, exciting and had the added bonus of great customer service from John Jarvis. The system it self is really easy to use with simple instructions and a phone app for ease of use when you are away. We plan on renting our house out during Austin events at which you can create the renters own passcode which you can track every time they enter the house or don’t arrive. This is also great if you have a pet sitter so you know for sure they are showing up for your animals!
Say you want to someone to go by your house and pick something up for you, you can unlock the door for them with your phone app! So many options!
So far so good!!!

I had an ADT alarm system set up in my house almost four years ago, but with all the new devices and apps for controlling my system with my iPhone I wanted updates. Unfortunately I couldn’t afford them through ADT and when they were charging me $ 65 per month for what I had I started looking else where. True Protection came into my subdivision and I was totally impressed by what I heard from the salesman. When he was asked a question he didn’t know the answer to he called the owner. He could have said anything to me and I wouldn’t have know the difference, but he was the most honest salesman I’ve ever met. So I signed up!
John Jarvis came to my house to change over my system while he was looking at my ADT alarm he informed me my house was pre wired and I didn’t need all the equipment ADT sold me.
My new system is amazing I have everything and more then what I originally wanted. Upstairs and downstairs thermostats, front door lock, two outside cameras garage door opener all connected to a top of the line alarm panel box and pay almost the same monthly monitoring fee. I have the ability to check on my home on my phone.
I can’t say enough about this company and their staff I highly recommend them!!!

This wireless system works very well, is very easy to install, and very user friendly. You can even activate it from your phone. The price is very reasonable and the service is amazing!
What more do you need?
I never write reviews but I felt I had to do it for this one!

I agree with the other reviews here. I have used other companies in the past and felt like the installation crew and monthly service people did not live up to the promises of the sales rep. True protection is extremely professional and Truely cares about their customer. Highly recommend.