University Federal Credit Union

Been with UFCU for over 10 years and have not one time been dissatisfied.
They actually bent the rules a bit for me to purchase a vehicle from out of state. Incredible customer service and always willing to do what they can to make things work in favor of their customer.

Drive thru is extremely slow and this is the second time it took 30 minutes to make a deposit.

Sara helped me get a cashiers check in record time. Everyone I’ve been in contact with here has been great.
I’ve been with this bank for 13yrs now after leaving the nightmarish BOA.

A friend recommended UFCU so my wife and I went in to open up a couple accounts. We truly felt like a valued business partner and not just another numbered account. We will be closing our accounts with our previous multi-​national big corporate bank and will be moving all of our financial business exclusively to UFCU. Chris Mendez at the South MoPac location was not only extremely helpful, but genuinely interested in saving us money and helping us make the best decisions. He wasn’t trying to upsell us additional products like our former bank did every time we made a simple transaction. We are glad to be a part of the UFCU family now and are looking forward to doing business with them for years to come. Thanks, Chris. You are our go-​to guy for everything moving forward :)

If you’re w/​another credit union such as RBFCU ~ do NOT change to UFCU.
Julia @ this location totally dropped the ball & never got my checks ordered. She didn’t return my phone calls either.
Being on hold for at least 10 minutes, 2 days in a row, just to get to a human is completely unacceptable!
RBFCU actually has an employee answering their phones during business hours!

EVERYONE IS SO NICE! Drive-​thru service is quick and their selection of Dum-​Dum pops is fantastic. Seriously, I’m happy to bank here and will never leave UFCU! #FanForLife

I was ready to leave Wells Fargo behind, and had heard SUCH wonderful things about UFCU! They come highly recommended around Austin– so I stopped by after work to talk to someone at this location, and ended up opening my account.
They made the process very easy, explained everything thoroughly, and handled things very efficiently. I was not left waiting, and their service was amazing.
I am very excited to do all my old «banking» through UFCU! The big banks have been changing their «free checking» policies a little too often for me lately. UFCU is much more individual oriented, and offers the products I need without all the extra hassle of a Big Bank!
THANKS UFCU! =D

I don’t think I could ever go back to a regular bank after being with UFCU for the past six years. They are incredibly friendly and are open later than most banks, which is so convenient for anyone who works doing the day. We have had many services with them, including unsecured loans which were very easy to get.
One time, I showed up with my stepson and his piggy bank, but they were closed for an event. The branch manager happened to be outside and he opened the bank for us so my kid could make his deposit. Would a regular bank ever do that for you? Probably not.

I love the experience that a credit union gives you versus the mega-​banks. UFCU gives me very good service but one thing that rubs me the wrong way is their video teller approach — it’s great in the drive thru to give you a more personal feel; in the lobby it feels more like the mega-​bank mindset of why should we want to talk with you. When I go into a «bank» lobby it’s usually because I need to talk with them but the antiseptic feel of the video teller really turns me off.

I use UFCU as a «shared branch». Everyone at this location is always friendly, and they tend to keep the line moving. It’s not as packed as the location off Guadalupe north of campus, so maybe it’s easier.
They have a coin counting machine, which makes that jar of change easy to process.
Remember that all the tellers are out in the drive through building, so going inside may or may not shorten your wait when the cars are lined up.

Let me just say that I’m very loyal to Credit Unions. I was with one for YEARS back home and never had problems. I worked for a traditional bank for about a year and saw how they operated and they typically helped their customers out when needed. I didn’t have the same luck with a major banking company when I moved here. No help whatsoever actually. I’ve been with these guys for about 5 years and they’ve helped me more than I could’ve imagined. Free checking, friendly and helpful employees and enough locations scattered around the city. I had my Identity stolen a few year ago and they gave me the money back within HOURS. They even helped me with the steps to fix it all up. Then I refinanced my car and cut my interest in HALF! Needed to change the date of my car payment. No problem! Do yourself a favor and ditch those big banking giants that took government hand outs and screw you over at every opportunity and join a CU. You’ll thank me later.

Big fan of UFCU. Been a member since college and they always do me right.
I no longer have a checking account with them, only a savings and a credit card. But I needed a notary one day, so I just walked into this branch and becaseu I was a member, they helped me out. I was in and out in five minutes.
Clean, modern branch location with a friendly professional staff.

Crap… I am out of yuppie food stamps (a.k.a. $ 20 bills). I need cash. UFCU to the rescue.
This UFCU ATM is so convenient to replenish my cash needs. They have walk up and drive through (I like to drive through). The ATM is rarely down.
This is also a mobile banking location for UFCU. If you need to use the drive through bank, they have video cameras — so you can have a conversation with the teller and actually see their face. Nice concept.
They are fast, friendly and open on Saturdays for banking.
I only wish the ATM dispensed more than $ 20 bills, as I spend those too fast and if I take out $ 200… it leaves my wallet kind of fat. No worries — if I am there during business hours I can drive back through the mobile teller and convert them to bigger bills (which make me feel temporarily rolling in cash). Problem solved.
Now if I just had more money in my account ;p

Some of the people at this bank make huge mistakes. I make my deposits in the drive thru and they have made mistakes three times in the last 6 months. After the first time, I had to wait 5 business days for them to correct the mistake on my account. The other two times, I caught the errors before I drove away and they corrected them right then, but with no apology or concern. Their services are free — but make sure you watch everything they do.

I’ve had my license stolen from me while making a withdrawl at this branch. I sent my form along with my license for identification in the tube to the teller. When it returned I emptied the contents of it into my purse in a hurry and did not check to confirm my license had been returned. I assumed I didn’t have to check because I trusted the efficiency of the tellers to make sure something so important got back to me.
I got home to discover my license had not been returned to me. I went back the next day where they swore up and down that they didn’t have it. I know that the bank was the only place I had taken my license out of my wallet that whole week. I don’t smoke and I don’t drink so I don’t get carded which means my license basically never leaves it’s assigned pocket in my wallet.
I was willing to forget about the incident and cough it up to an absent-​minded teller but now my mother has also had her license mysteriously disappear at another location of this bank.
This is really unsettling to think that you can’t trust your own bank to return your rightful property to you. Perhaps there is a dishonest teller who is pocketing driver’s licenses or the bank has a policy of not returning licenses to people when the teller does not put them in the tube but I know that I will be vigilant from now on about wether everything that goes up the tube comes back down.