USPS

I mean it’s a USPS for chrimmy sake. Yes, it is ok, since it does get the job done with out much of a fuss. Unfortunately, it is a throwback to a lost time. Whenever I do utilize the walk up windows, the postman/​women are always pleasant and having a good time with customer and colleagues. It is obvious that they know their regulars and engage them in conversation while working away get the stamps out etc. What is a shame is the lobby area with very old, not utilized storage cabinets which makes the place feel a little soul-​less. Yeah, I get it that it’s a huge federally run business, but perhaps a little updating and removal of items which are no longer needed. On this recent visit, I really couldn’t understand one archaic policy of only allowing $ 50 charge on a credit card when using the kiosk after hours. A fairly huge problem when you got 225 Christmas Cards to mail and you only can get 202 stamps and need two credit cards to even do that. Luckily I do carry two cards and a luckily had a few bucks on me as well. Not sure if this policy is the same for a debit card, I actually don’t know if the kiosk accepts debit cards. But anyway, the kiosk is fairly useful overall and find myself utlizing more often than not. if anything, it is convenient once you figure out how to use it.

Had to go to the Oak Hill Post Office branch this morning to buy some stamps and take care of some business and I dealt with Rob. He was one of the best postal employees I have ever dealt with… he was courteous, very professional and did everything he could to take care of my package tracking problem… I would highly recommend the Oak Hill Post Office and say hi to Rob, he’s a great government employee, a valued employee and a great guy!

Guy is the most incredible postal employee that I have ever dealt with.
He was kind, helpful and friendly which are three qualities that more of the USPS team could embody country wide.
Thank you Guy!

Still no lines. Super speedy service! I just wish there could be another sub station as good as this one. Mark is amazing with high value shipping!

The poorest excuse for a government institution. Zero customer service, zero accountability. Avoid this place at all costs.

Having lived in many places across this fine country (and dealing with the local Post Offices accordingly) I can honestly say this is one of the worst.
1) In our neighborhood (which is served by this post office) we routinely get packages that are mis-​delivered to the wrong address. Neighbors are always emailing the neighborhood looking for mis-​delivered packages, packages that didn’t show up, etc.
2) Good luck trying to call them to schedule a passport appointment. Even though you are supposed to call them to schedule said appointment, no one will ever answer. I have tried for 3 days straight.
3) if you are unlucky enough to have to sit in line and wait for someone to help you, bring some music, a soothing candle, and a chair. you will be sitting there for a while.
This place really does epitomize everything that is wrong with the postal service.

This was, by far the worst USPS location I have been to in the five states I have lived in. The place is extremely dirty. There was also not a single priority mail flat rate box in the entire display nor were there any labels available. The self service machine was out of order, so every customer must wait in line to see a customer service rep. The counter is understaffed and the men who were working looked like they were on the verge of suicide. Avoid this location at all costs.

Terrible, slow service. I think USPS could make more money as a storage facility. Currently waiting for package that was accepted in Austin several days ago then shipped to Fredricksburg, TX and now has returned to Austin (for a visit?). Seriously, how hard is it to route a package?

I’ve been waiting for a package for 3 weeks now that shows per tracking that this package is just sitting in their facility. I live out of state so I tried contacting this location several times at different times during the day. The number just rings and rings before a message says that the call can not be connected. This place is a BLACKHOLE!

One Star. Here’s Why:
1) They don’t answer their phones. EVER. One of the post men advised me today that they were told (not sure by whom) that they aren’t allowed to answer their phones anymore.
2) They stopped processing Passport applications until March 2014.
If only they answered their phones, they could have told me over the phone that they no longer process Passport applications and I could have saved myself the 20-​minute drive plus the 15-​minute wait in line. (Not to mention the 5 minutes I wasted writing this lame review).

20 people waiting in line, each with a ton of packages (Christmas season yay!!). The reason behind this ridiculous line: the internet is down: no self serve and no debit/​credit cards accepted.

Ok. I get it. You made some decisions in your life that led you to a low paying job at a post office. That’s on you not on me. You have plenty of time after your shift to be upset but during your work hours at least try not to be rude.
USPS won’t deliver packages to my apartment door, so I always get them via a pink slip. Sigh. This would be ok if my mail wasn’t delivered AFTER the lobby closes. So, yes, I have to look online to when the package is at my local post office, go out of my way during the day to attempt to retrieve it, with only ⁵⁰⁄₅₀ success.
When I do manage to get through the line to pick up my package I am usually greeted by a sassy or disgruntled employee. Yes, I understand that when I do have the opportunity to make a trip over that you may not have processed the mail yet, but I will still try.
DON’T try to embarrass me in front of a line of people because you had to walk your fat body from behind the counter.
DO your job.
Caveat: There are some extremely nice employees there. Which is why I have a love/​hate relationship with this place.

The people at the front are very nice but every time I have ever called in, the man and woman who answer the phones are the most disrespectful and cold people I have ever come in contact with. They are very unwilling to help and don’t provide me with any information. I try to take my business elsewhere every chance I get.

I hate the way the postman delivers my mail. I have many packages that come through USPS and they are NEVER delivered to me. Right now I have a little pile of orange «Sorry We Missed You!» slips sitting right here on my desk. Which is funny, because I’ve been home all day long. The postman NEVER puts my packages in the lockbox at my apartment complex. I guess it IS too much to ask to bring it to my door. Fine, whatever. MOST of the time, I don’t even receive a little orange «Sorry We Missed You!» slips. I have to track my package and discover online that my package is waiting for me at my local post office. It’s so irritating. I don’t have time to track packages all day long.
So, the other day I head on over to the post office to pick up some packages that I noticed have been there for days… just waiting for me to pick them up. Did I know they were there? NO. I didn’t have that damn orange slip. So I go up to the counter… I ask for my packages. I get two out of three. There is supposed to be a third. The woman runs back to check again. NO. It’s not there. YOu’ll need to call us with the tracking number.
So I go home. I call them. The man who answers my call tells me… Why, I’m holding your package in my hands right now.
So I have to go back up there and retrieve it.
I am NOT looking forward to my visit to the post office tomorrow. Why not have it redelivered you may ask. Well. The Article Number that I must input to have it redelivered is missing. ON both slips.
I’m going postal.: (: (: (

I think this is one of the better post offices I’ve been to. Usually they are not that busy (of course don’t go there Monday morning or the 2 weeks before Christmas…).
I didn’t have a bad experience there and when there is a wait it’s usually due to the customer (who go there unprepared, don’t know how they want to mail their stuff and have to fill out all the forms there or want special stamps).
I never had anyone rude or not helpful there and they are especially nice to my kids.

This post office is where my mail gets distributed from and it’s not too far from my place but I still try to avoid coming here if I can.
Customer service here is pretty hit or miss — none of the guys or gals seem to have the tendency to go postal but gosh, some are just plain rude or always seem to be waking up on the wrong side of the bed. If in line, I just hope you land on Marcus, a guy who always seems to smile and goes out of his way to help. Then again, it’s hit or miss if you get him because it depends on your position in the queue.
One cool thing, I should add, is they sell a software for $ 16.99 that allows you to create your own stamps out of your photos or your company logo! You can also get it on the USPS website. I just recently saw this on Friday and thought that was awesome and worth a mention!

This is a handy post office when you need a postal worker. Westlake can take forever, but this location seems to be a bit lighter. Maybe because it’s not in a shopping center, or near much of anything.

HAHA! I’m reviewing the Post Office! this is just funny to me. These guys/​gals are fine. No real issues. It does take awhile, but that’s the case with almost all PO’s. I always try to use the computer in the lobby, makes it a little quicker, if you can use it. Other than that, just show up early in the day and NOT on a weekend. (super crazy). Also, the only real negative: the people in the back who come up to answer the door buzzer are not friendly. Not out right rude, but I think they’ve got a lot to deal with back there. I think someone told me they have the largest distribution warehouse in Austin? I have no idea, but I take it all in stride. They do a good job other than that little issue. The staff up front is great, very friendly and very helpful. They make up for any short comings.

I live and work less than a mile from the Congress Avenue station, but will find a way – ANY WAY – possible to not go there. It’s not hell. Hell is not that horrible. They’d make the devil wait in line for 4 years and, then when it’s finally his turn, they’d tell him he didn’t fill something out correctly and send him back in line again.
The Oak Hill Station, on the other hand, is actually a great place.
For starters, you’re not choking on the smog of 18-​wheelers idling at Congress or the foul stench eminating from the McDonald’s next door. Heck! You’re almost out in the countryside of Oak Hill, Texas! Bonus points for fresh air!
Once you’re actually in the post office, though, you’ll notice something bizarre – like short lines and friendly staff willing to help you out even if you didn’t fill out one of the multiple confusing forms the post office requires of you correctly.
Getting here can be a little confusing if you’re coming here the first time, but trust me, it’s worth getting a little bit lost in order to keep your sanity.

I used to think this that was a pretty great post office. The counter staff are very friendly and efficient. They go out of their way to make sure you get what you need and what is best for you. Nicest PO counter staff ever.
This post office does not get more stars, however, because I didn’t get mail since last Friday! No mail on Saturday. No mail on Monday. WTF? Christmas holidays ran long?
I know they didn’t come at all because I left mail to be picked up – and it stayed there until today. Today, I open my box and — lo and behold, I have mail. One piece of mail was postmarked December 12^th. Really? It takes 14 days — 2 FRIGGIN weeks for a large envelope to get to me from Las Vegas, NV? This is a two hour plane flight. The rest of my mail was postmarked from the 12^th to the 19^th. I know we live in a rural location, but its really not that rural. The school bus gets here fine. The weather has been great. What is wrong with the post office these days?
Oh – and I hate that they got rid of their number system and now you have to stand in line again. Sucks because now I can’t check my PO box or shop for mailing equipment while I wait for my number to be called. So – I get my tape and stuff at HEB now. Take that, USPS. Oh – and it really sucks for all the old people who used to be able to sit down and wait with their packages until their number was called. Now, they have to stand and I can see that its hard for some people.
C’mon USPS, shake a leg!