Vivint, Inc.

Boy, they sure are responsive when they want to install your system. Any time, any day, a rep was available to come to my home for the install and finalize the deal. I thought I had stumbled on to something great.
Then, I needed a service call because my alarm wasn’t working…
How about a 10 – 14 day wait to get your alarm working? No problem right? Just tell the criminals to stay away until the alarm is working. What a terrible company. This company would be great, if it were a high school business experiment. But it’s not. Don’t be fooled by these fools.

The list of issues with VIVINT’s service are countless.
1. I paid for a CO monitor… they put in a smoke detector right next to the other smoke detector I had… so for 5 years I was under the impression I had one when I didn’t. And vivint’s response was «well we monitored it so we can’t do anything about it»
2. My system sensor malfunctioned and they could not have anyone come out for a month
3. They made my husband attempt to service the system via phone doing the same exercise for almost 2 hours which ultimately broke the panel and sensor which rendered the system unusable.
4. They were suppose to credit us for downtime and convieniently didn’t have record of the first call so they would only partially credit us.
5. I tried to call them two times near the holidays (Christmas eve and new years eve) and they were unavailable — closed for the holidays
6. I attempted to terminate my service 2 times — the termination department was closed and the department I talked to would not give me instructions on how to terminate — I later found out that they are not allowed even though it takes simple email.
7. When I finally got a hold of the right department to cancel, they would not back date the cancellation. They also said that once they received my written statement they would charge me for another month, even though my service had been off for over a week.
7. I was billed after I stopped my terminated … when I called in they said they had no record of my termination, which was over 1.5 earlier… I had the email proof luckily.

I would never recommend Vivint to anyone looking for a home security system. From the beginning, they cancelled the original install date 30 mins before scheduled time (11am-​2pm window). I never received a phone call about the cancelation. I had to call 45 mins after scheduled time and was told the install had been moved to another date. They cancelled the install and move the date without even talking to me. Not a great start. They did showed up to the re-​scheduled time, but while installing the doorbell camera they fried the transformer. Problem # 1 which I am still fighting with them to fix, but I’ll get to it in a second. Also during install the guy installed the hub in a place where the wire instead of running inside the wall down to the plug, ran the wire fully exposed outside the wall. It looked terrible. I ask why he did it that way and he gave some dumb excuse that didn’t make sense. I have an open ticket now for them to replace the drywall due to the damage he created during the install. The woman from Vivint who uninstalled the equipment said it was the worst installs she has seen. Back to problem #1, I had to hire an electrician to come and replace the transformer in the doorbell, which Vivint did compensate me for. The electrician tells me that whoever installed the doorbell had no clue what they were doing, which I have no doubt is true. Now that the transformer is fixed I had Vivint come back out to connect the doorbell camera. Well, the second guy not only fried the transformer, but they also destroyed the wiring going to the doorbell. Now I am in a battle with Vivint to replace the wiring going to my doorbell. After talking to 8 different people over the last week I can’t help but feel I am getting the run around. No one seems willing to help or take responsibility for their mistake. I am having to jump through hoops to prove I had an electrician out to fix the transformer the first time.
To tops things off they had a number I have never heard of as my contact number. If anything went wrong at my house I would have never received notification nor would they have been able to get a hold of me because they didn’t have the right phone number. This is a company that is supposed to protect people’s home. They should thrive at customer service and excel in responding to situations. Not the case with Vivint, not even remotely close. Truly terrible company!

Didn’t have to even read the other reviews to see why these guys get one star:
I requested a quote because I felt that we were paying too much… I put in an online request for a quote and the guy called me back within an hour or 2… he wouldn’t listen to me saying that price was a huge issue, kept on selling their service… when I finally stopped him and asked the price, it was almost $ 50 a month, almost 50% higher than I was currently paying… when I mentioned that the price was too high, he got rude and hung up on me… Wow what a poor company, glad to know now before starting with them…

I’m leaving a 1 star review purely on the basis that their creepy rep has repeatedly gone door to door in our Kyle neighborhood, despite the No Solicitation signs clearly posted at the entrances and despite that he’s been told on multiple occasions to not solicit and that we will report him to the Kyle Police Department. And seriously, who knocks on people’s doors at night?
If this is the company’s idea of service (and judging from their low rating on Unilocal they clearly don’t care), there’s no way I would ever consider using them.

My house was robbed blind. The system is on, and I even show the police officers that this was on my phone. Not only that I was my security and thousands of dollars in stuff in my house, but I also had my beloved dog (dachshund) attacked and beat up by burglars.
The company was so at fault that they sent me a check to replace my work computer so I could at least continue to work, and checked all windows throughout the house. Sadly, it was my bedroom that was broken into and the alarm did not go off even through there was a wall mounted sensor detector in the bedroom.
They have refused to do anything else. I have since moved from that house and canceled the service. Although I cancelled the service, they continued to charge me and have even hired a collection agency to bill me when I no longer even reside at the home. I will NEVER USE THEM & I challenge them to contact me and make it right.
I will continue to tell everyone I know that Vivant is a company of crooks and they do not do the job they say they will.
I expected safety and peace of mind. Instead, here I am 2+ years later writing this review living in an expensiveness apartment with gates, staff, and key FOB to get into every single area.
Do not use this company! No matter what they offer you.

Worst company ever to go with for home security. They are a scam, I was lied to non stop by the salesman at my house and then when I called the office they still lied to me. The technicians didn’t even know what they were doing!!! And then to top it off, the technician blew my AC out!!! I will trust satan before I trust this BS company again

Had a technician come by last night to fix some problems. Found out the original tech’s set my fan to stay on and my bill has been 70.00 more for the past two months. The jury is still out as to whether this company can redeem itself.
One camera is still not recording.

I can’t even begin to express the disappointment and lack of professionalism with the Vivant salesperson.
Step 1 — Hire a bunch of rookies and lure them with incentive’s ($$) to sell security systems around a specific town. Pack them in a van and canvas a neiborhood with these door to door goofballs. Ie– hire troubled youth and sell them on big commissions.
Our visit with a Vivant sales representative this week:
My wife tells me as I arrive home after work that she talked with a security system salesperson. She said that he knew me from somewhere. I obliged as we were thinking of switching from ADT to a more economical company. We have had uncomfortable experiences with door to door people and I was surprised that she let this one get this far. We have a Police issued sign on our door that prohits peddlers, solicitors, etc from selling in our town unless they have a permit to do so. BRIGHT YELLOW and hard to miss.
Christoper D. from arrives at 7 and introduces himself politely but immediately asks for a glass of water. (My wife had advised me of this as he did the same thing with her right away). She didn’t want me to have him in the house but I was comfortable with him at our kitchen table… at first.
He goes through multiple accolades of reviews from PC World, Consumer reports, JD Power, etc. All impressive. Then shows us some video news of the company. The PC World video looks staged and crappy. The Bloomberg snip of the interview with the CEO was appalling as the guy had a rapper hat on said the reason was that he had cut his own hair incorrectly so he is wearing a hat to cover it up. REALLY? 2 billion dollar company and you can’t go to Great Clips for a $ 14 haircut? WARNING! WARNING! Plus the guy looked as though he been on a all night bender.
Now, he gets into the technical part. All is very cool but I don’t need all the remote access from «anywhere in the world». Christopher chugs his water and needs more. Continues with all the free equipment and the value of cell service and how someone in the NFL just had their land line cut and was killed. Good sales tactic! So, Christopher goes in for the close. Reduces $ 199 set up fee to $ 99 and adds a few more sensors. I’m not going to sign a 42 month contract with a monthly fee that is more than double of ADT without reviewing all aspects of the system and company.
Christopher now needs to use restroom. WARNING! WARNING! My kids are downstairs, so I follow him and wait by door. Seems like he is fumbling around in there but turns fan on to dampen noise. He did wash his hands at least.
He goes into closing tactic #2. Ask for more water and slam the whole glass. My son was snacking on cookies so I offered him some. Of course! devoured them. tactic #2 — Waive the set up fee and drop the small package monthly fee by $ 5 or so. My wife is looking at me like «we are not making this decision today… wink, wink, wink. My wife, god bless her, asks him to wait outside so we can discuss. We both say forget this and lets get him going. Up until this point he was pretty pleasant. When we told him that we are staying with ADT and will have to pass, he asked to use the bathroom again. Surprise, you idiot you just drank 20 ozs of water in 2 seconds.
He comes back with tactic #3 — He will pay us $ 210 cash to offset the increase in monthly fees. He will lose all of his commission by doing so. Poor Christopher. We didn’t budge. Now he gets very upset and can’t understand our logic. He starts packing his stuff up. Which by the way, his iphone battery ran low and asked for a charger. I helped the guy out as it was early on in his story of Vivant. Again, dummy.
I’m a technical salesperson and have been for 20 years. I have NEVER said to a customer or potential customer that when they didn’t buy my products that just wasted my time! That pissed me off. So, I asked for his business card so that I had record of him being in my house. He flat out said he had nothing and he wasn’t gong to give me his full name. I then demanded that if he didn’t give me identification I will call the police to get they will get the information from him. He danced around rudely and finally gave me his Utah drivers license. I memorized his name and escorted him out the door.
He packed up very angrily and again pointed out the waste of time. 2 hours we spent with this «salesperson» with a marketing degree. Waste of his time? imagine the feelings that we had with this yahoo in our house?
My wife called the police and they came promptly. They get these complaints all summer. He said the was going to look for the van of salespeople and give them a friendly warning of not coming around anymore. I promptly gave my family a speech about integrity and ethics. Kids are smart and much more intelligent than Christopher D. will ever be! Good Luck with your career of knocking on doors Christopher!
Many lessons to be learned here and I hope this helps with your decision making proce

I’m going to devote as much time as possible to telling the sad truth about this rotten company to anyone anybody who sighns up with vivint to any reveiws I can possibly find.
Vivant somehow got me to sighn a 5 year agreement to use them at $ 60.00 per month! I would have never signed such a deal if I new it contained a 5 year agreement. Shame on me for not reading it more carefully. Shame on them having me sighn such an agreement. Triple check anything you sign that could have a multi year agreement. About 6 months into the agreement, I needed to change my door code because we were leaving on vacation, and my kids had given it out to too many of there friends. Simple huh? Three people later, this guy tells me that I would have to pay a service charge for someone to come out and change the lock. $ 65!!! Are you kidding me! 4 hrs before our plane leaves, he tells I need to pay $ 65.00 to get our our now uncoded, unlocked door fixed!!! I ran to the hardware store and bought a standard lock so we could leave. I told him I wanted to quit vivint, that I didn’t need it any more. He said it would be simple. Only paying $ 2000.00 would get us out of the contract. Yes $ 2000 bucks. There controller has always sucked any way. It’s a touch screen that when you touch a number a number next to it or under it or above it activates, you can never enter the correct number, so eventually, we stopped arming the home, because unarming it is nearly impossible. We would have to wait for the operator to come on while the alarm screamed in the backgound, and yell the correct code to the operator. Our camera has never worked right. We had to reset it daily, till finally it is just unplugged sitting in our hall closet. I cannot say anything good about vivint. Whatever you do-​DO NOT SIGHN UP WITH VIVINT. VIVINT = POOR SERVICE, VIVINT = POOR SERVICE, VIVINT = A COLLASAL RIP OFF.

I got his alarm because someone recommended it to me. I had the representative come to my house and tell me all about it. It sounded so appealing and I got convinced to do it. I got the biggest package which comes with cameras, key pad door lock, touch screen panel and a thermometer. Lets just say Ive had NOTHING but problems with it. First the key lock on the door eats the batteries like crazy! I had a technician come out and they tried to say if I lower the sound, take the lighting off then the battery will last. THAT WAS BEYOND FALSE! Ive only had the alarm for a year and have changed the batteries three times!!! It eats the batteries even when I don’t use the damn thing!!! Next the thermometer breaks. I have to have a tech come out and guess what!!! That cost me an extra $ 50. They said it wasn’t covered after a year. Lets just say this system is a POS. Now Im stuck with it for 3 years!!! DISASTER!

PULLED CREDIT WITHOUT PERMISSION. DO NOT DEAL WITH THESE PEOPLE.
As stated by others, their sales practices border on what I consider to be fraud. We got the whole whispered deal that they were looking for sixteen model houses in the neighborhood to give free equipment to and discounted rates. We had to agree to keep this confidential. Of course we knew that was rubbish. They then say they need to verify that you are the homeowner. I should have smelled a rat here. I didn’t realize anyone could pull a report without your SSN. I just gave them my name and address and then while the salesman (Jason Durfey) was on the phone he asked for my date of birth. I hadn’t signed anything giving consent for a credit pull and was not told this was happening as I would never have agreed. Two days later I get the notice from my credit monitoring company that they requested a copy of my credit report which counts as a hard enquiry and potentially negative. I will be pursuing disputes and complaints about this unauthorized activity.
So here’s the «confidential» deal — you get «$ 2,200» of «free» equipment and then pay a «discounted» monthly monitoring fee of $ 69 a month plus tax. This is more than double what I pay to ADT. Their equipment looks cool but I can live with my boring keypad for less than half the price.
SLIMEY SALES PRACTICES. TAKE A WIDE BERTH WITH THESE GUYS.

CURRENT ISSUE: I can’t access my online account to set the thermostat. The accounts page says my password is wrong, and when I try to reset the password, a new message says my email is wrong. I called I got a recording saying that online service was «being updated» and that this would take «two hours.» That was at 11:00 p.m. last night, and my account is still inaccessible this morning at 9:30. How hard would it have been to put a message on their website about this issue? And how is it that 2 hours turned into 12 hours? Horrible customer service. Getting Vivint is quite possibly the worst decision I ever made in my life.

We signed up after having ADT for 3 years. We had no issue with ADT, however vivint was on auto payments every month, they never took out the payments on time, there for defaulted our contract with them. They basically defaulted their own contract! Now we get calls 2 – 3 times a day, which luckily my phone has a block feature. The system beeps randomly and never worked right from the start! It would alarm at 2 am for no reason. Crappy service, harassing payments dept, and once our service was hut off it beeped for an hour, I called and they said it would beep for 8 hours. I said if it continued I would rip it off the wall and they explained how to dismantle it finally! AVOID VIVINT LIKE A PLAGUE!

Well they told me my contract was up in October and I just needed to fax and send a letter stating I wanted to discontinue my services 30 days in advance. Well I followed directions and did everything they asked me to do in August .To my surprise I check my bank account and behold they took payments out for November .What in the hell do I need to do to get them out of my life. They are a hard company to get out of and I will NOT I say NOT recommend them to Anyone … Not even my worse enemy. They are getting one star because I can’t give them a zero.

I agree with Dennis P. — they have a great product and don’t need all the «hard sell» tactics. I guess that people should be wary of those selling things door to door with such tactics. I should have been… I couldn’t locate my ADT contracts right off — so I wasn’t sure when my contract was up. The salesman assured me that my contract was up with ADT — because he couldn’t proceed with signing me up if I was still obligated to ADT. NOT TRUE! He said that the back of my ADT sign said 2009 — therefore my contract had to be up because they are only allowed to do 2-​yr contacts NOT TRUE! We actually signed with ADT in 2010 on a 3 year contract. Vivint has me for 4! Beware of anyone who says «What can I do to make this happen today?» Lot’s of red flags for me — but I ignored them — because I really did like the system — and why would the salesman lie about these things to me. HA!
Well luckily ADT has been gracious enough to let me out of the contract I still had two months on… I was ready to pay whatever was owed due to my own lack of good judgement.
Just beware of Vivint reps on your porch bearing gifts! And if you let them in to talk about it — you are probably going to have a new Vivint alarm system within the next hour…

To start of I honestly I like what this company offers. Their quality and cutting edge technology is second to none. I just hope they get their act together and start being more transparent with their customers because what they are selling is of tremendous value and the «deception» and putting together their customers so fast before we can really think about it is unnecessary. They would be so much better off. I think they should honor a 30 day money day back guarantee like their competitors if they truly want to stand behind their product.
One of the premises of why I signed up was that the added cost over my ADT system was going to be offset by the additional discount that the homeowner’s insurance policy would give me in addition to the energy savings based off of what my rep Bryan told me. Come to find out that my insurance doesn’t give me an additional discount for upgrading our service and that an alarm is an alarm regardless of the improved technology. That was one of the key reasons why I decided to go with Vivint. In that respect I feel misled because they signed me up real fast before I could gather my facts and make a sound decision. I’ll take the blame for that. But I really am objecting to how Vivint practices their sales. They sent a guy to my house right before 4^th of July and told me that I had a 72 hour window to cancel if I was dissatisfied with anything knowing full well that even on July 5^th most companies were off for holiday as well like my insurance company so I couldn’t find out until Monday the 8^th that I don’t get an additional discount. Therefore I’m painted into a corner or a 4 year contract and no additional savings to offset the added costs.
They claim that they will give you a $ 10 discount off the $ 78.99 which is written in the contract but in reality all they are doing is charging you regular price which is $ 68.99 on their website. The way they tried to justify it is to tell me that they intended to imply a $ 10 discount based off the savings from their competitors. But here’s where their story went awry. The $ 10 he took off was a discount off of the «premium service add-​on» which isn’t even implied in their contract. So in reality he takes the premium service off the price but he also is removing the premium service so they offer you an invisible discount. I called them out on that and told them that they could be sued for misrepresenting their products. Because of that I complained that I wanted my $ 10 discount off the regular price of $ 68.99 which was implied. After speaking with 3 different people and even getting on a 3-​way call with my rep, they first wanted to give me $ 5 off and add back in the premium service at no cost for the life of the contract. I told them I didn’t want the premium service because I never agreed to it in the first place. In the end, Vivint decided to honor the $ 10 discount so now I am only paying $ 58.99/mo in addition to that they gave me one month free for the inconvenience of $ 68.99. They took care of the situation but I told them that I was surprised that more customers haven’t called them out on that and that they could be threatened with a lawsuit. I just wanted what was told to me nothing more and nothing less. I advised them that they need to modify their contracts to not have an invisible service used as a closing tool on unsuspecting customers.
In the end I think they offer a great product at a reasonable price but they need to get their act together and be more transparent with their customers and they could dominate the game. All this shady business stuff is unnecessary, just be honest, transparent and operate on the principle of full disclosure and they would be fine!

If I can give zero star I probably would. Stay away from this company… Poor service and all they want is your money.
I sold my house and I want to cancel my service and they refused to cancel. I told them that I don’t need the service and i don’t have a house any more. I don’t need the equipment and they can get them back for free. I stopped making payment and they turned me to collection but I already fully paid for my contract. They are horrible company and don’t use them.

We had issues with the battery almost immediately after getting a new system installed for which we signed a five year contract that allowed us to have the newest and greatest equipment for free as a ‘model home’. This was in 2008.
The system would beep constantly: middle of the night, middle of client calls when I was working from home, all day, really.
After multiple visits out and not fully fixing it, technicians advised that we’d have to pay more even to have the battery replaced. We refused, unplugged it and haven’t used it since.
I’m at one year left of my contract, called to see if they would just cancel us. We haven’t used it or been monitored in 4 years. They refused as it’s not part of the contract and I have to finish it out. I asked why I was expected to hold up my end of the contract when they — the company — did not. According to my contract, all repairs should be free.
I only have $ 584.40 left on the contract which is less than the $ 600 – 700 cost of this new panel. I’d prefer to be out of the contract and to cancel service instead of getting a new panel for something I don’t want.
The company is willing to spend upwards of $ 1000 (panel, technician coming out, new battery, multiple support phone calls) vs. let me out of the contract that totals $ 584.40.
After hours of calls, still nothing.

Stay away from this company. Someone else said it correctly «all they want is your money». They should add «To hell with the customer if they are unhappy with the service».
Vivint (formerly APX) is an alarm /​home security company.
A bright-​eyed, enthusiastic young man knocked on our door last summer and got us on board. We bought the product, but we were really buying his sales pitch.
The product is OK. The service is really bad.
We have had 5 touches with the on-​call staff at Vivint in the last year. 4 of them were awful.
We have a security sensor on every window in the house. Our big center living room window has a broken sensor– the magnetic trigger which attaches to the pane of glass has fallen off and we have not been able to super-​glue it back. I called support and they suggested we ‘duct tape’ it back on. Then she suggested nails or screws. I said «Its pane glass… you cannot use a nail or wood screw to attach to pane glass.»
I told her that I expected them to come fix it — the customer has tried and failed repeatedly to remedy the situation, and they should at this time send someone out to handle it. I got so frustrated that I hung up.
–
A Sunday morning — we accidentally set off the alarm by opening a bedroom window to allow some fresh air to come in. We don’t get it deactivated soon enough, and a Vivint guy starts lecturing us over the security panel. After being browbeaten by the guy for a while we ask if the cops are on the way to our address and he says «yes». We yell at him to cancel the alarm call. Why is this guy wasting time to lecture us when a police cruiser is en route to us on a false alarm? That was awful.
I regret having become a customer of APX/​Vivint — the resultant frustration and high blood pressure are not worth it.