Walgreens

Really disappointing lack of care for customers and I agree with previous comments – phones just ring and ring – again NO Customer Service. Even an apology for waiting, etc would have saved me as a customer… Off to CVS we go with our business!

Raymond is the nicest person. He really goes out of his way to connect with every customer. He managed to make my mundane visit to Walgreen’s a hundred times better just by taking the time to make conversation.

I work at a doctors office and I was not able to get anyone in the whole store to pick up the phone for a prescription for a patient, as I type this review the phone is constantly ringing with no answer!!! Way to go Walgreens

This particular location has a pharmacy tech who wears, for some reason, medical scrubs while working behind the counter. This tech has to be one of the rudest, unprofessional jerks I have ever encountered in a pharmacy. His co-​worker, the actual pharmacist needs to step off the «rude horse» as well. They act flustered and agitated beyond belief during busy times. The guy wearing the scrubs needs a kick in the rear. There is absolutely no excuse to be talking down to people like he does. When you work in a pharmacy, you need to exercise patience with folks. There are a lot of elderly, sick people that go in there and sometimes they might not understand insurance, Medicare, co-​pays, etc. These people don’t have any patience or tolerance for questions or concerns. The staff at this Walgreens is a prime example of how bad healthcare has gotten in the United States. Two thumbs down to these boneheads!

5 stars for Lori Crudi in the pharmacy!
Lori, you are amazingly beautiful and your hubby is a lucky man!
Thanks for being our pharmacist!

I have lived in various neighborhoods in Austin for 17 years now (practically a native). The assistance, customer care and professionalism of the pharmacy staff at this Walgreens location is impeccable. Numerous times when I have sent in a prescription order (online or phone), the script has been ready — even earlier than requested each time. The pharmacist has called me several times now to let me know if there is an issue with this location having a specific med requested. And will let me know when she expects a different location to transfer over what I need, so I don’t waste a trip trying to pick something up that is out of stock. The pharmacist has even called me to say, a renewed script request has gone over to the Dr office, but they have not received a response. So I would not waste a trip since they were still waiting for an authorization. Another example is they have offered a cheaper med, sometimes non-​generic, that my insurance would cover if I would prefer (looking out for my options). I cannot say enough about the helpful, patience, thoroughness of the pharmacy staff at this location. Awesome! You guys are awesome — and are appreciated.

This Walgreens has been taking longer and longer to fill prescriptions. Especially when someone clearly ill come in, with the Flu, fever, nausea, doesn’t it make sense to get that person out as soon as possible? There used to be a lot more empathy from the pharmacy dept. I’m not sure what has changed, but I will start to explore other nearby pharmacies.

I’m tiffed. First off, I think this place should be open until 11 or maybe even 12 on the weekend. But I’m ok with it not being this way. I’m sure the employees here would like to go home at a decent hour, and I can respect that. But this little corner is still pretty bustling late on a Saturday.
Late on a Saturday (tonight) is when I went in. I had kind of lost track of time honestly, I did not realize it was almost 10. But I pulled into the store and when I walked in, I was greeted by a not so professionally dressed plump fellow (un-​tucked button down shirt with undershirt hanging out) who I am assuming is a «manager». The first thing he says to me: «You realize we are closing in 2 minutes, right?»… Obviously not, dude. So I say, «I’m sorry, I’ll be quick», only to receive an obvious look of dismay.
Whatever. So I go and grab the pint of ice cream and drink I was going in for, which took about 3 minutes (scandalous! Oo la la!). Thankfully, the cashier did not seem to be as annoyed by my closing time shopping experience, and he was nice. So good job to that dude. Then when I get in my car, the time on my clock is 9:58, so I’m like WTF??? I check my phone to make sure my car clock is not just behind. NO! My phone says 9:56pm!
So eff you dude at the Walgreens entrance at 9:53pm on a Saturday night. You obviously were having a bad night or don’t know a thing about customer service in the SERVICE INDUSTRY. Be professional and courteous. You could have said «Hello sir. Just so you know, the store will be closing in 2 minutes, so please make your final purchases and bring them to the register». Except you were on lazy manager time.

With Walgreens, I know what I’ll get and what to expect. They’re all pretty much the same. This location is no different. They treat me well on the occasion I visit the pharmacy.

I’ll probably never be able to give a drugstore a 5 star review, it’s just one of those places I don’t enjoy having to go to (until I can buy a soda in the pharmacy drive thru when picking up a prescription). BUT– I just switched to this Walgreens since it is on my way home from work and lets just say they have the best staff of any Walgreens I have EVER been in. They actually offer help and sound sincere! Very nice change.

So I live right next to this location and was rather apprehensive about moving my prescription here, but it was an awesome move. I love the fact that you can drive in and drop off and pickup. Oh and did I mention auto refill and email reminders to come pickup!
They make this part of my life very easy!

I just moved out to this area, so I’m learning where everything is off 620. I had seen this Walgreens off 620 and 2222 and stopped for a couple of things.
Let’s start with my usual Walgreens experience: Park, run in, grab a few things, talk to no one, pay, leave.
This Walgreens experience: Park, run in, got stopped by an employee who asks if I need help (wow), she suggests the sale items (score!), grab sale items, chat with employee while I’m paying, receive a 20% coupon for my next purchase.
Best Walgreens experience ever =)