Walgreens

Great staff, especially at the pharmacy. They are ALL very patient and very nice. One of the pharmacist even noticed that I was new to the area and offered some recommendation on doctors. There is never more than 2 – 3 mn of waiting time at the drive thru. The parking is clean and the location is very convenient.

I don’t understand all the negative reviews for this Walgreens. I’ve been coming here for two years and it’s by far my favorite pharmacy. The pharmacists are incredibly nice and go above and beyond to help with whatever you need. So often I’ve been checking out and the pharmacist will realize that there is discount card that makes a medication cheaper than my insurance so he/​she will go back and redo my prescription barcode etc so that I get the best deal possible – without my saying a word! One time I was buying some skincare products along with my prescription and the pharmacist even called and asked the makeup counter for a coupon for one of the Olay Regenerist products for me. They have tracked down doctors for me late on Friday after the doctors had left the office. They have helped me problem-​solve when I needed a medication and neither they nor I could reach my doctor for the weekend. They just truly go above and beyond. Plus they are friendly and knowledgable. I always leave feeling the pharmacists here care. They’re really exceptional.
Some of the pharmacy techs are SO nice too. There is one woman in particular who is so bubbly and kind to everyone. The managers are also friendly and remarkably helpful. As one person already described in her review, the managers always ask if they can help you and they are eager to do whatever they can for you. One of the regular store checkout guys is also so nice and chats with me for a second every time I see him. It’s just really a quality place.
If you want to go to a pharmacy where you’re just a number and they don’t give a crap about you, yeah it might go a little faster. I personally think it’s worth the extra two minutes to go to a pharmacy where they know my name (and often the names of the customers before/​after me too) and where they give so much attention and care to each person who comes through the door. It’s the kind of quality customer care that my parents talk about missing because, unfortunately, it hardly exists anymore. I know it’s weird to be so enthusiastic about a pharmacy, but I love this Walgreens. I hope they don’t ever change. Highly recommended.

Disclaimer: I have no problem with the store as a whole but the Pharmacy is such a joke I’ve got to drop to one star. I’m sorry to the other staff at this location who don’t really deserve it but Walgreens has GOT to get it’s act together. How are they still in business?
Pharmacy nonsense:
This place has been well below average but I kept coming back because I got a substantial discount on something that’s usually quite expensive. They’re generally unresponsive, hard to get on the phone, and just very slow. You had to be IN the store to get any kind of interaction. I really don’t have time or energy to babysit other people’s businesses.
Then, to sort of cap off my affiliation with this place, an interaction with some insane woman behind the counter, evidently a Pharmacist. I say this only because she was supposed to be counselling me on my prescription but only went on and on about how the meds I was taking here something that her grandfather took, that it was all fine, and that I already knew all the effects (didn’t ask and I really didn’t know). I was laughing at her oddity until I got out of the store and realized «oh yeah my health isn’t a @#$%ing joke.»
Needless to say, it turns out when I got home it had some very exciting side effects.
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Again, the rest of the store is fine. Generally good experiences and I liked coming here.

This is the closest drug store to my house, so it’s the clearest option to use for the prescriptions I take that must be refilled every month. Sadly, this Walgreens is home to the slowest pharmacy I’ve ever encountered. With only 2 or 3 people ahead of me in line (both inside or in at the drive thru) I have regularly waited over a half an hour (and several times over 40 minutes) to pick up prescriptions. Giving them one more chance this month and then I’m switching to HEB.

I used to stop at this Walgreens all the time on the way home from work. It was just easy to grab a couple of quick grocery items instead of navigating the packed warehouse that is HEB. But after dealing with their rude employee, I’ll find another convenient stop and avoid this place altogether.
I stopped in on a day I wasn’t planning to, and I didn’t have my reusable bags with me. I bought several things, and when I asked for a bag, the cashier simply looked at me and said, «This is Austin.» Because apparently after 15 years of living here, I’ve forgotten the name of my city??? So I asked again, and she proceeded to tell me that Austin banned bags. Not true at all.
Austin banned cheap plastic bags and the flimsy paper bags with no handles. Walgreens knows this. That’s why every other Walgreens in town has paper bags with handles, and they don’t look at me like I’m crazy if I need one. In fact, I don’t even have to ask — they just bag up my stuff like they care about customer service. This Walgreens doesn’t have bags at all.
Now, if they’re trying to cut costs or save trees or whatever, I’m fine with that. What I’m not fine with is the cashier’s attitude and her response to me. A civil answer would have been, «Sorry, we don’t have bags since the bag ban went into effect.» I would have been annoyed, but I wouldn’t have blamed her.
So yes, if you don’t know what city you’re in, go to this Walgreens. They’ll be sure to let you know where you are. What they won’t do is treat you like they want you to ever come back.

I went to buy a six-​pack and 2 waters here with my gf. «Doug» at the counter asks to see both our IDs. I asked why that was necessary since she was not buying anything. He says it’s because «she’s with you». I try to ask what he does in situations with, say, a parent and a kid, but he rudely barks at me, cutting me off mid-​sentence, repeating his non-​argument: «BECAUSE SHE’S WITH YOU».
(We are in our thirties and twenties. This wasn’t hoodlum 18 year olds trying to pass off fake IDs.)
His name tag stated, «manager», which made his insulting behavior all the more astounding and inappropriate.

This store has the crappiest slowest and inept pharmacy ever! Don’t go here for convenience… Christmas will come before u get thru the drive thru. And the Kelly girl that works in there is a totally dipshit.

Clean bathroom. Nice employees here. Two very important things

I was pleasantly shocked at the service provided. The manager simply noticed me looking for toothpaste (I had purchased the wrong kind) and asked if she could help. The toothpaste I was looking for wasn’t there and I said no problem, I can deal with what I have. She said «no-​please pick out whichever you like and we’ll exchange it at no charge» She didn’t have to do that and it caught me by surprise — over toothpaste.
Truly great customer service. Above and beyond expectations.