Whataburger

We walked in at about 8:50pm and what looks like the manager is on the phone while the other employees are walking around getting orders. I’m waiting for about 6 minutes for him to get off the phone to help us. The line is already 4 people deep. The store itself looks disgusting. Behind the registers around the coffee machine has an old bag of sugar thrown on there and where they salt the fries is a mess with trays and burgers on top. I almost feel like we should have known better considering the neighborhood BUT the location on breaker and 35 is amazing! I’m so disappointed :/

I got a burger without cheese… How does one make a burger without the cheese? The menu says CHEESEburger so go ahead and include the cheese in the burger please? Thanks.

Worst whataburger ever. I ordered my food and the lady was so rude in the drive thru. I told her a strawberry soda with my combo with NO ICE and she asked what kind of drink and I told her again. When I pulled up she gave me my drink i told her I didn’t want ice. She said in a ugly tone «you didn’t say that» first of all that was BAD customer service. This girl was African American with her hair in a low poiny tail it hope she reads this review bad service girl if you don’t like working then don’t work!

This place seriously needs either a better microphone at the window or people in the restaurant need to pipe down so the gal can hear my order. I don’t drive a loud diesel or anything, so it’s not engine noise getting in the way. I’ll deduct another star if anything on the order is screwed up,

Holy dear lord, I had no idea it was possible to completely fail to make a chicken sandwich, but lo and behold, the workers at this Whataburger have made me a believer.
First off, the lettuce was brown, wilted, and barely even featured on the sandwich to begin with. The tomatoes might have been great, but I wouldn’t know, since there weren’t any. Interesting call to use tartar sauce instead of mayonnaise, too — and not even enough to cover more than a quarter of the chicken patty.
The bread itself was smashed flat, and it was dry, close to stale. The chicken itself wasn’t much better, either. It was tasteless, dry as a bone, and… man, see? This is what I mean. Everything you could do wrong with a chicken sandwich was done here.
What makes it a real travesty, though, is how long I had to wait for the damn thing. I spent almost 15 minutes sitting out beside the restaurant, away from the drive through menu, because they were crafting this piece of art. If I could give zero stars, you can guarantee I would. If you’re on North Lamar and Rutland, and you want a fast food chicken sanddwich, Burger King is on your left.

Time and time again the orders are wrong. How smart do you have to be to follow the ticket and put it in the bag? The employees don’t care, they get paid regardless of how many orders are incorrect. Can you not figure out the difference between an apple pie and a lemon pie? Hold up the line and check your order (and bite into your pie) before you drive away or you’ll be back to get what you paid for.

Solid for Whataburger.
My only complaint is how often people at the drive-​thru like to order additional food at the window.
It happens ALL the time at this location and sometimes makes the wait a tad bit obnoxious.

I’ve been living in places with Whataburger but I’ve never actually tried any. I’ve heard so much good things about it that I felt it was a save choice for some quick grabs. Be my surprise, everything went wrong.
I went to the drive through, placed my order, and went to the window. Here, I sat in my car for 8 whole minutes before anyone even came to the window! I finished listening to 2 whole songs and more commercials on the radio. That was the longest I’ve ever waited in a drive through. The worst part was that I was the ONLY PERSON at the drive through. I stared at the window the whole time. I saw people walk by. Some looked at me but didn’t do anything. One guy was just standing there drinking soda. I seriously considered just driving away at that point.
Still, I waited. It took me a total of 13 minutes from the time I ordered to get my food when I’m the only person at the drive through. What made the experience worst was the fact that the food was bad. Part of the meat was undercooked. The fries were super stale. The sweet tea tasted weird. Worst fast food experience ever!
I gave it 2 stars only because I gave Whataburger another chance my going to a different location. The same type of drive through situation happened except there were 2 cars this time. The car in front of me started honking after no one attended to him for around 4 minutes. But the food was ok this time.
This has totally changed my view of Whataburger and I’ll probably never go there again.

Whataburger is some of my favorite fast food, but the service at this store needs some work. Today, I waited a very long time for the truck in front of me to order. Then, my very simple order had to be repeated three times. At each repeat, the employee tried to upsell me with apple pie or larger fries. Even after repeatedly saying, «no thank you», he asked again, «Can I get you anything else?» No wonder the order before me took so long to obtain! I also waited far too long for both the order before and mine to be delivered.
The food was a little below par for Whataburger, but I’ll give them the benefit of coming off the lunch rush.

First, let me make it clear that this review is for this location only. I have yet to find another Whataburger that can match the service or quality of this one. Anyhow… given the neighborhood, I was surprised to find a fast food restaurant that actually knew the meaning of service. I’m not trying to knock the neighborhood (I have lived there for a decade and love it, but I have learned to drive far away for food). Yet everytime I hit this Whataburger drive through, I’m greeted with a smile, employees who are laughing & clearly enjoy their jobs, and hot food that always tastes great. Clearly management is not only choosing exceptional workers, but they’re doing what it takes to keep them happy and productive. It is definitely paying off. I even stop there when I’m not in the mood for burgers just because it’s close and I don’t want to cook. It’s better than dealing with the dozen or so other places where I know my order will be wrong, the service will be far from good, and someone at the drive-​through will simply throw my change at me while mumbling something about fries..
So if you thought fast-​food at the drive-​through in a not-​so-​perfect neighborhood was a guaranteed disappointment, try this Whataburger location. It’s amazing what a difference a handful of nice young men and women with bright smiles and great attitudes can make!

When I was in high school, my boyfriend’s dad was addicted to Whataburger’s giant strawberry milkshakes. Like he’d drink these 8 million calorie suckers about three times a day. He was a huge, huge man, almost 500 pounds, after a couple of years. So big he got gastric bypass surgery. The guy, who was now closer to 250 pounds, would STILL go out and buy Whataburger strawberry milkshakes, even though they made him vomit every time because of the surgery.
So for years, I thought this guy was cuckoo. I also was grossed out by hearing him vomit up strawberry milkshakes.
Then one day, about four years later, another boyfriend and I were poor, poor, poor night owls. He wanted a Whataburger burger more than anything else we could afford to eat, and he was really sick, so I drove him there. On a whim, I ordered a strawberry milkshake for myself (though not the gigantor size). DAMN, that thing was GOOD!
Anyway, yeah, it’s not the best milkshake out there but it’s good. At least 4 stars on the milkshake spectrum
Two stars off for the WORST fast-​food fries I have EVER had and for the slow service — it’s apparently fresher than other fast food, but it needs to get faster.