Which Wich

Excellent customer service on a busy lunch time! Always fast and delicious, but the workers had a little extra pep today. Must have came from the manager, who was very active out in the seating area, prepping tables and actively asking customers if they needed anything. Keep it up!

Quick place to grab a sandwich. Lots of options for meat and veggie lovers alike. Also I generally do a to-​go at this location due to amount of people and seat’s available at the restaurant.

I ate here twice when I was visiting Austin for a convention. The first time, the food was good although I ordered a milkshake and it seems like it took forever to get it. But, I went back a second time a few days later to find a hair inside my sandwich. It was gross and I will not be returning anytime soon.

Worst experience I have ever had. Terrible service. Lost my sandwich twice. I will not be returning to this location any time.

Quick and consistent. Although I wish the salad was less of a meat cluster ball and actually salad. But I love meat in my mouth so w.e.

meh.
You basically create your own sandwich. If the sandwich isn’t good, it’s probably your own fault unless they don’t make it properly — the latter is the reason I’m taking away a star. Uneven distribution of ingredients, far too much added salt/​pepper when asked for, and random spiciness on a sandwich with no spicy ingredients… very odd. The 2^nd star is taken away due to most of the girls working there not being at all friendly, almost to the point of being bothered that they have customers.

I wasn’t terrible impressed by the sandwich. It was equivalent to a Subway in terms of quality, but more expensive. The lone positive was the better ordering system with writing on the brown bag.

Comically terrible experience.
Walked in with no greeting, but instead three employees practically yelling their conversation at each other over the restaurant.
No pens in the slots for ordering. Like… Seriously no pens. I’ve never even seen that at a which wich.
This is what really got me — I was the only one in there and they took 15 min to make my sandwich. Look, I get it. It’s 3pm, your rush is over and you want to relax. But I cringed everytime you put one ingredient on my sandwich and then stopped for a conversation. Put another ingredient on and looked around for a minute, etc.
I know you’re not in a rush, but Jesus this was the worst I’ve ever seen at a sandwich shop. When I finally did approach the counter I was met with «it’s coming» before I even spoke.
Never again.

I cannot believe all the good reviews. I just changed offices to within a block of this place so I was hoping it would be good. Tried it 3 times. Won’t be back. What a disappointment. It takes forever to get your sandwich, and the three sandwiches I’ve had were mediocre at best. They need new management or something. Seriously, the Murphy’s near my old office was much better.

I work downtown, and being new (and too cheap to pay for parking twice) I tend to walk to lunch between a double shift. (Waitress…Can you tell?). My coworkers all told me about this place and I figured ALRIGHT!
Its got a cute concept of picking your protein and filling out a little brown sandwich bag. Nice Sharpie that can totally cause some damage in the «right» hands. Well, im guessing I had that deer in headlights look because the girl behind the counter totally helped me out.
I had the Pepperoni Pizza Sandwich with black olives added. It was «okay» — Nothing over the top, but not bad. Drink, Chips -$ 10.00. Perfect price point.
You write your name on the bag, so I can totally see coming with a group and having some fun. Super friendly service is what got this 4 stars. Ill be back to try something different next time!

LOVE this place. Awesome ordering concept with the filling out the sandwich sack on what you want in/​on your sandwich and then giving that at the counter. Very creative. Great selection of meats, cheeses & toppings and the breads are all fresh in house.
We came in at the height of the lunch hour, and even though the line was almost out the door — it moved quite quickly and our order came up in less than 10 minutes.
There are places to sit both inside & out and parking isn’t too bad in this part of downtown if you have to drive over.
(a little tip… just a few doors down is a great little market with yummy gourmet chocolates for a little post lunch treat).

Saw this place on Unilocal and our group of 8 went in for sandwiched.
It took them over 45 minute to complete the order and with terrible attitude. Additionally steak in cheesesteak sandwich did not look or taste like steak.
Worst sandwich shop ever visited. Never ever want to visit this chain again.

I’m glad they’re here. Many times when I park at City Hall Plaza I want a quick bite on my way to my destination. Good, filling sandwiches at a reasonable price, and, most important, quick. It can even be reasonably healthy. The brownies are good, and they bake the cookies after you order them, so they come out hot.

At risk of redundancy– Which Wich ROCKS. Best Sandwich EVER Had was a seafood sandwich in which I actually used the shrimp from the promotional («R&D») shrimp po-​boy. I love their customizability– for someone who knows how to craft a good sandwich it’s awesome to have so many options.

Love the variety of sandwiches and all the cool things you can add to your sandwich. Buy a large drink & you can bring the cup back anytime for $ 1.08 refills (including tax). Bonus — they have Coca-​Cola products & free wifi.

Slow as Christmas. I love the sandwiches, but they are habitually slow and disorganized

Decent, quick sandwiches. I remember when they opened everything was $ 4 except the $ 5 wicked with extra meats on it, and I ate here nonstop for about 2 weeks. I never quite got over that burn out, but still grab something here occasionally.
Sometimes, for indecisive people like me, having to select every little ingredient on the sandwich down to the salt and pepper is a bit too much of a decision, but somehow I always manage despite being passed in line as the more sure minded folks turn in their orders ahead of me.
The sandwiches here are a reasonable size and price, and the quality is ok. Nothing fancy about them, but you have a plethora of options from toasted to not, to types of bread, ingredients, sauces, etc… Better than Subway and good in a pinch.

I went to pick up a salad for dinner. I guess I shouldn’t get a salad at a sandwich place. Ice berg lettuce and a lot of the veggies seemed wilted and was not appetizing.
If you add chicken, it is the deli meat chicken, not slices of chicken breast as most would think.
For first timers, it can be a little complicated but you basically grab a bag and mark all the items you would like on your sandwich/​salad.
Overall not impressed but I’ll have to back and the a sandwich.

Always tasty… not always the right order. When you literally write your order down topping by topping, you would think mistakes in your order would be minimal. You would be surprised. That being said, they do deliver a quality product!
Conveniently located downtown, Which Wich is a great spot for a sandwich when you are a bit short on time… but don’t expect super speedy sandwich creation. Compared to competitors Jimmy John’s and Subway, it will always take longer to receive your order at Which Wich, noticeably so. I am not sure why that is, but it’s the sad truth nonetheless. And ALWAYS, and I do mean ALWAYS, check your order before leaving. About 40% of the time when I go here, there is a mistake in my order. I wish this was an exaggeration, but its not.
All of that being said however, the sandwiches are delicious! The ingredient are fresh, the bread soft, and the options you can create for yourself are diverse. Additionally the Oreo milkshake is to DIE for. Really, it is one of the best I have ever had.
So what is my take away? Definitely worth going, but Which Wich loses some serious points for the wait, and the fact that you ALWAYS need to check your order before leaving.

The sandwiches really aren’t bad for a chain eatery. You can customize your sandwich completely, which makes the possibilities endless. The prices are pretty good, too.
Sign up to their email club and you get a coupon. :)