WOW Total Cleaning

I really like Wow, they make a great job, and the prices are very good.
They are very professional, I specially like Carlos, he try his best to leave everything perfect.
They always come on time.
I recommend WOW 100%

We hired an a/​c company to come out and do some work and their workers tracked mud through the house so the company sent Wow total clean over to our house to clean up. They called on Tuesday and said someone will be here on Friday at 11am. My fiancé and I work nights so we turn our phones down because otherwise we would never get any sleep. I woke up at 11:30 to see two missed calls from the cleaning company. I called them and they said someone came at 9:30 and knocked for an hour. First of all the appointment was at 11am and they didn’t stay till 10:30. I also have a very attentive English bull dog, many of you know if anyone even looks at your front door your dog goes crazy! Well we are in the same boat! Not one bark! When I tried to explain this to them they said the service fee will have to be paid on top of additional charges.
There was no «sorry we missed you» note. We got no confirmation call. And if somebody did knock it was the softest knock known to man and it would have been on our far side door.
I’m just tired of people not doing their jobs and lying and not owning up to their responsibilities. I admit I should not have turned my phone down but when you work nights and get a million telemarketing calls a day and work nights, you do what you can for a little sleep. All I ask is for a little ownership from this company.

While on a 3 week vacation we had WOW come to our 4200 SQFT house and what can I say… INCREDIBLE!!! Even the Schmootz in the corners that accumulates was REMOVED! Every Horizontal surface was SPIC AND SPAN!!! Floors polished… Blinds cleaned… Ceiling fans cleaned… and even the windows (INSIDE AND OUT)…They were… ON TIME… PROFESSIONAL and they did an EXCEPTIONAL JOB… VERY REASONABLY PRICED as WELL.

The WOW team was on time, courteous and professional in every way. When they were finished I asked them to do a little more. They were happy to stay late to take care of my request. I will continue to use WOW for my cleaning needs.

PSA: Do not use WOW Total Cleaning! They called me 1 day before my scheduled cleaning and significantly increased the price they quoted me when I initially set up the cleaning a week prior! They were not even willing to work with me to rectify their mistake! Now I’m scrambling trying to find other cleaners! Not a reliable business!

After using WOW about three times with satisfactory results, I have to say I wouldn’t use them again. They did an unsatisfactory job, leaving furniture marks as they didn’t comb the carpet and they were soaking wet for days (no extraction). I guess in the past I’ve been there and they knew I was watching but this time I let them in using a combo lock box. They still charged me more than other cleaners would have even with their tiny «dissatisfied customer» discount.

we were having a new roof installed and
had leak before they were complete. we called Wow and they arrived within 30 minutes. they quickly set up the equipment,
pulled up the carpet and checked walls for moisture throughout the house. they came back a few days later to pick up equipment, relay carpet and clean carpet. they also repainted baseboards. the crew was friendly and very good at what they do!

We have used them for years as one of our contractors and they have been responsive when we had concerns with any service issues. And in any business relationship of duration, issues are likely to arise, so it is good to know that they stand behind their work.
They also offer fire and water damage restoration services which we have used as well and they did a good job.

Wow. All I can say is wow! We called them to clean our house so we could sell it. I figured it would take half a day. They only took 2 ½ hours and it didn’t even look like my house when they were done, lol. I hired a different company a couple of weeks prior for a different house and was not satisfied with the job. Wow Total cleaning did a better job and cost less than the other company.

Several weeks ago, my wife and I came back home from out of town to find our house ankle-​deep in water. It was traumatizing and a lot of our furniture and contents were damaged. My wife broke down and the house was a huge mess.
I called Wow Total Cleaning’s Emergency Hotline and the owner Gustavo immediately picked up. It wasn’t some calling center that I had to wait for, it was a direct line to his cell phone which I really appreciated. They offered to come immediately in the middle of the night, but I was working with the insurance claims and so we started first thing the next morning.
Gustavo and his crew were very professional. They cleaned up all the water and soaked carpet quickly, then moved all our furniture and contents into a storage unit outside of our house. They setup the fans and dehumidifiers and ran it for the next few days. By the end of it, everything was dry and prepped for the next step of our reconstruction.
Overall, I am extremely happy with the immediate water restoration service they provided for this emergency. The staff is very friendly and knowledgeable, and I’ve never had an issue reaching them.

I’ve had WOW total cleaning come out here twice so far in the past year. I never review an establishment based on the first try. Same company, different motivation to please a first time user, and different people providing the service in the name of said company.
Having said that, the first time I used WOW Total cleaning was AWESOME. Two guys came and got three hi-​traffic areas done in less than 45 minutes and the carpets were dried out and pristine in less than 4 hours. In December!
Second time around, not so much. I got overcharged $ 25 extra per room for the «pet enzyme treatment» despite not having had that used the first time. The place looked the same except for three «trouble spots». Not sure I’d get the pet enzyme treatment again at $ 75 PLUS the «$ 89.95 three room special» if there are still massive trouble spots. But yes, I do have a dog, and while he’s trained, every now and again he throws up if he’s sick, moody or it’s just part of his retaliation plan. Not sure yet but sometimes I think he’s more cat-​like. It’s kind of hit or miss between the tile and carpet but lately he prefers ruining carpet. Again, well-​calculated retaliation plan is a possibility.
Also, second time around it took 6 hours for the carpet areas to dry. But in all due respect, Edgar said 5 – 6 hours so I wasn’t being mislead. Despite the fans running, windows open and our wonderful Hill Country summer breeze. Also, I wasn’t happy about the cost addition considering the almost two fold increase in price and the one guy cleaning as opposed to the initial visit when two guys came out.
/​Tip 1: Make sure you call ahead. Also, visit the website for any available discounts to print prior to the appointment. WOW Total cleaning is always running specials. If you don’t find any, call the office and they’ll honor a 20% discount.
/​Tip 2: Discuss any additional accrued costs to the special price quoted with the person prior to the completion of service. Especially «pet enzyme treatment».

Wow is right! These guys are amazing! I’m ashamed to admit that we’ve been terrible at keeping our carpets and tile clean since moving into our house 5 years ago. However, the gentlemen from WOW Total Cleaning are here now and our carpets look better than the day they were installed. Same story for the grout and our kitchen tiles: they looks even better than when we moved in. Their pricing is also incredibly reasonable. I am very satisfied with the work they’ve done and would definitely recommend them to friends and family.

This company did an excellent job and I will be using them as my carpet cleaning company from now on. We had another company come out in Feb to clean our carpets. They left the carpet very wet. We also had candle wax that had been spilled on the carpet that they couldn’t get out. WOW was able to get the candle wax out of the carpet and all the small stains on my living room carpet. Thank you WOW I highly recommend this company.
Thank You
Kendra

They did a fantastic job and were very professional. You could tell that they did it (and did it well) because they actually cared about helping more that just the money. They answered all our calls and were quick to get there after we first called them. Our house flooded, and they were quick and compassionate in their work to extract the water and take out damaged carpet and ceiling. I definitely recommend them.

I had used Wow Total Cleaning to clean our carpets two years ago, and was relatively satisfied. One month ago I contacted them to do a «make ready» for our home, and was absolutely unsatisfied with the services!
The older woman complained while cleaning, the wooden blinds throughout the house, continuously asked insulting questions, and did not move or clean behind the refrigerator.
I will NEVER recommend this company for any services in the future ever again!

Unfortunately with more success, I have seen their service mentality and quality decline. Disappointing. Seeking another service provider.
March 2015 — Unfortunately I was willing to try this cleaner again. I was their customer for 6 years. To try them again I wasn’t willing to pay the 35% increase to take the risk, and they refused to offer a gesture of good will to win back my business. $ 230 for a very small area and 15 minutes of their time.

Best job and service ! We use them two to three times every year. Always on time and excellent work ! I recommend them to everyone ! Oh and the prices are fair, can’t beat that !

We have used Wow at least 3 times, maybe 4. They are always professional, on time and they do a great job. We have done carpet, upholstery, and tile. They have been great in every scenario. All in all, great service.

I had been wanting to get my carpets cleaned sometime in the near future. A sick dog made that future as soon as possible today.
I called three places that I found on Unilocal,willing to pay full price, sit at home for hours waiting, whatever it took to get the carpets cleaned today. I spoke to someone at Wow around 8:30 AM, the only place that both answered their own phone (and not a clueless answering service) and also had two open slots today. I took the 11AM and they said they would call me when they were on their way. I got a call at 10:08 that they were on their way, so I jetted home to meet them. Walked in and the dog had gotten in the garbage and strewn it all over the living room carpet. Good thing I was getting the carpets cleaned. One of the techs helped me move the furniture in my bedroom (where all the dog sick was) the other very nicely picked up all the garbage in the living room.
They got the first pass done in just under an hour, letting me use their three room $ 89 special on my mega big living room and the bedroom, and the adjoining hallways. They asked me to check the work in the bedroom. I was disappointed to see several of the stains still visible. I said they needed to be gotten up since that was the only reason I called them. They said the stains would not come up. That’s when they got the look. Without another word from me, he said they would try again. I went to the living room and noticed several spots less than stellar. I asked them to work on them some more.
Once they had done the second pass, the carpets looked much better, but not 100% restored. I have a hard time believing the stains would not come up completely since the difference between first pass and second pass were very obvious and the only difference was a little more elbow grease. I was grateful that my house is no longer a biohazard but bummed I need to buy my own steam cleaner to work on the carpets some more. Wowed by the speedy service, Okayed by the price, but Underwhelmed by the results.

We had a big party at our house last night. There were about 50 people in our living room and den area. I have been wanting to get our carpets cleaned so I thought «Why not have it done the morning after the party?»
I received a coupon in the mail for carpet cleaning fro Wow Total Cleaning and thought I’d give them a shot. The technician was right on time, friendly, and did a great job on my carpets. He even cleaned a rug for me. Now there is no hint of feet or beer and my carpet looks awesome.