American Towing Center

Last week I needed a tow on my way to work, had a small problem with my car, I called AAA as I am a member and the contracted tow company for the area in Edison, NJ was American Towing. The tow truck driver, Jim, tried to drive my manual transmission car up the tow bed as opposed to hooking it up the proper way and using the winch. This is against procedure and the quick/​short cut way of doing things. Not what you’re supposed to do at all. The driver did not know how to properly drive a stick shift and even admitted so. In his attempt to get my car up the back of the bed he blew the clutch on my car. Expecting American Towing to do the right thing I called the owner, Doug Jones, and he told me to call AAA and file a damage claim as they would help me and help him in the reimbursement costs of fixing my car. One day later I found out that AAA was denying my claim as they called the tow company and the driver is denying doing anything wrong and said he perfectly drove my car and there was no issues at all. Essentially he said I made this all up. Doug has refused to help me and when I told him I would be taking him to small claims court with this matter if something did not get resolved he basically said do what you have to do. He is not taking responsibility. Doug Jones from American Towing is a thief and a crook and the driver Jim is a coward for lying through his teeth and denying any fault. Small business owners need to accept both sides of business the profits and the risks and he is only doing one. The driver Jim single-​handedly caused over $ 2,000 worth of damage to my car and now the owner is telling me there’s nothing he can do for me. This is not how business is supposed to be conducted and I absolutely refuse to let this go. Not only has put me out of a car entirely he’s costing me lost wages as I am in traveling sales and now do not have an operating car. Avoid American Towing because should there be an accident he will hang you out to dry. Either that or video tape your entire experience with them start to finish.

I was picked up by one of their guys today and he was such a wonderful person. He made me feel so much better about the horrible situation I was in and really made me feel better. What a truly caring guy! I highly recommend.

Although I have not used this company for towing services. Tonight one of their men was in the middle of a bend on a road in Edison New Jersey. I inched forward to see if I could make it pass and before I had the chance to put my car in reverse. The tow truck driver started flipping me off and told me to go fuck myself. So needless to say if I ever need towing I will not be calling this company because of this one mans attitude.

I want to give a shout out to the honest and hard working people at American Towing. My car broke down in Rahway and they were able to tow my car without any of the ‘extra fees’ and lies that C&T towing tried to scam from me.
They were quick and efficient and my car arrived at the dealership safely. I am born and raised in Rahway so if anyone of my family or friends need a helping hand — American Towing is the way to go and I will spread the good word.
Thanks!