Prestige Auto Group

Picked up my second car from Russel at Prestige Auto Group today! A pre owned 2012 BMW X5 Diesel (I love, love, love the diesel part!)
As always Russell was amazing and made the transaction simple and fast. Arthur did my financing and warranty.
I walked in and three hours later I drove away in my new car! You gotta love these guys — five stars across-​the-​board!

OMG!!! I have worked in customer service and I have never encountered so many unprofessional workers at one place of business. They have two locations one in Avenel and the other called pricewise in Linden. They get you with the friendly face and smiles when you are looking to buy a car, make promises that they will not keep and if your car has issues right after the purchase. as they will! They act like they don’t know you. When you ask to speak to the supervisor, he transfers you back to the person that sold you the car and then the sales rep transfers you back! Who has time to keep playing musical phones with these people. And when they say they ordered a part for your car… guess again! They sold us a car that had issues and they promised they will fix it asap. I went to the appointment, they said they ordered the part should take 3 hours to be delivered.3 hours turned into 3 days.3 days turned into 3 weeks. I finally went back to them, and they all now suffer from loss of memory. Long story short, the sales rep Tony and the supervisor Andre never followed up with their promise. When I went back 3 weeks later to Avenel, the mechanic which promised me on the day of the appointment that the part was ordered. saw me and said, «He doesn’t know what I am talking about, go to the office. It was confirmed part was never ordered. We had 3 issues with the car, the only fixed 1 out of the 3. The only reason why 1 got fixed is because the panel only needed glue. Which they act like was a big deal. They do not have anything stock except excuses.
If you have money to waste and you want to for some reason get your blood pressure raised by all means these are the people to contact! I will never go back or refer people to them. It is so wrong how they treat their costumers.

Made the mistake of buying my BMW from here a few years ago. The Russian owner and Benny are disrespectful. Financing the car from these guys will put you in the hole. Don’t do it to yourself. My car stalled after a few days and needed a new transmission, they wouldn’t take the car back. Luckily, BMW replaced it under the original warranty. Prestige Auto Group buys wrecked cars at BMW auctions and does quick cosmetic repairs in their adjacent body shop. The Autocheck/​Carfax will have clean VINs. I’m surprised these guys are still in business. Do yourself a favor and buy from a legitimate BMW dealer.

Beware of this place. I went there last weekend in hopes of trading my car and with a check in hand from my bank. What a horrible experience. They tried to offer me there financing pkg which included a balloon loan. As he was talking about it I was googling to see if it made sense and it didn’t. I said no thanks I will keep my current loan and rate. Than the sales guy says the car has been sold via the online auction. The same one we had just sat in and was negotiationing. Liars, and mad because I wouldn’t take their loan financing program. Be careful.

My only wish? That I checked Unilocal BEFORE I went to get my car at Prestige. I write this not out of spite, I’m doing this in hopes that no one goes through what we did… they didn’t disclose all that was wrong with the car, ZERO customer service, lie after lie… in all — a seven week nightmare that is not completely over.

Please do not waste your time here. I’ve been in contact with Nathan from Prestige Auto Group from Friday through Monday regarding a vehicle I was interesting in purchasing. Decided to take a trip there but called a day before to make sure Nathan was working and to make sure the car I wanted was there (BTW, I took two trains AND a cab to get to this place). He said he will be there and the car was still available. I get there and another associate named Ben informs me that Nathan is at another location, so he proceeds to call him to find out what was going on. I insisted on speaking to Nathan and he refused to speak to me (So professional !) He then tells Ben to relay whatever he was saying to me to let me know the car that I wanted was at his location. So I asked if anyone can drive over with the car since I was set on purchasing the car. He declines and said he was too busy. I was beyond furious by then, how can you decline a paying customer?! BTW, Ben also tells me that whatever price they had up on the site on the car was not even the correct price it was $ 10,000 more than what they posted on the site (Surprise surprise). EXTREMELY unprofessional and dishonest. Please stay away if you want to save your money and your sanity. Thank you Nathan for ruining my experience and losing a paying customer.

OH my god. Don’t even waste your time. You will sit there for 2 hours, then at the end. they will add a $ 1500-​$ 3000 dealer fee for purchasing the car. Avoid ALL dealerships up there!!!

Like the other post this place will lie to you. I caught them in so many lies and when confronted they say mis-​communication. They will speak in Russian, i told them not to. The flip side they do get some cars that have low miles, but after there fees why i don’t know its the same price as going to a dealer. My opinion go to the dealer, you will be treated better and not lied to. Thats what i did, i was very close of buying a BMW but when i was in fiancé i said no, i drove to BMW and bought the same car with less hassle.

I have to say they have a nice selection of vehicles and our salesman was Benny. He took his time with us and was excellent. We are very happy with our experience here.

This place is a dumpster … The customer service is horrible. The longest part of buying a car should be signing the papers but we were there for 5 hours simply sitting around waiting on them. I would never buy a car from them. The hidden fees make the car not worthy of your time or money.

Went here to look at a navigator and an escalade. The navigator wasn’t arriving until 5 or so. Decided to test drive the caddy since we were there. After discussing prices we find out that the caddy that was advertised for $ 12,000 was going to be around $ 16,000 because of fees and the fact that we were going to pay cash for it! They charge you around $ 3,000 for out right buying a car! Then they had to jump the car because it wouldn’t start! We said forget it and left. Yes they have nice cars but they’ll rape you on the price! Don’t go here! Read my other review and find a much better place to buy a car in jersey!