PetSmart

Please beware !! The groomers here is a big NO NO! I took my dog here for a quick cut and when I got him back his hair was cut to the skin. I mentioned I wanted to cut his hair short but not to the extent of him resembling a naked mole rat. I gave them instructions 3 times in regards to how I wanted my poodle groomed and the messAge was suppose to be passed over to josh the guy who cut my dogs hair. Idk what the lady heard but thanks to their careless groomers my dog has been walking around with a huge irritation which he can’t stop biting. It’s to the point where he is crying so now I have to invest in a trip to the vet to look for some kind of treatment since irritation creams and sprays aren’t helping one bit. Petsmart is a good store in general just keep ur pets far away from the grooming area.

I been dealing with petsmart for 9 years and the one in viginia was the best, in western new york and here in Florida is the worst according to this one doctor in Aventura there was always something wrong and they charge me for every little thing even poop and my dog never poop in the clinic she gets a good walking at home and once we got there this place is awful fishy

Terrible terrible customer service! I went there to look for some food for my dog, they always carry all the good brands but the customer service is terrible! The cashier on register 1 today September 1^st at 5:30 was extremely rude. She was solving a personal issue with another associate right in front of me and started to scan items that were not mine, she wouldn’t even listened or looked at me ones. She didn’t help me during the transaction and I had to get the ticket from her hand since she was ignoring me. Very disappointed

Don’t have your dog groomed at any Petsmart. The groomers are uncaring, rough with the dogs. I even watched as a groomer talked on her cell phone while cutting the nails of a shivering dog. I have complained in the past to the manager of the Aventura & Pembroke Pines stores & they couldn’t care less. My friend also had a bad experience with her dog in the Aventura store.

My healthy 11 yr old cat has finally died after 10 months of fighting for his life, bleeding day in and day out, as a result of JUAN DAVILA Vaccinating him unethically causing him to have Cancer. On August 18^th, 2014 I took my 11 yr. old, indoor cat who was completely healthy and full of life to Banfield Pet hospital because I was interested in getting his teeth cleaned after noticing some plaque build up. When bringing him in that day, I was recommended to sign up for the wellness plan, being that it included dental cleaning. I had no interest in anything else, being my cat was strictly indoors and has never had any previous health issues before. They explained to me that I would save money if I signed up for the wellness plan, and without it, the cleaning would be much more expensive. So I signed up for it, and set a date for the cleaning, I made my appointment with Dr. Munoz specifically, and that’s when JUAN DAVILA came in her place and mentioned that she was called into surgery, that he would take over for her. I was never informed on these Vaccines or him getting any that day. I’m one to always research things before trying them, and would’ve never have allowed my cat to be vaccinated after reading all of the statistics on animals who get vaccinated becoming fatally ILL! Also, I came to find out that my cat was given Zoetis Defenser 3 yr. rabies vaccine, As well as feline distemper!!! When was this shot given??? Banfield vets bonus off of the vaccines/​sign ups. I was never communicated by Dr. Davila of the odds/​side effects/​or offered a tither test, he just came in and quickly Vaccinated my cat, and administered the heart worm. I only seen him give those two meds to my cat, and requested his nails to be trimmed. That’s when he took my cat to the back, and apparently also gave him a distemper shot, because later on about a week or two after he has been bleeding from his abdominal area shortly after the vaccines, I picked up his records from banfield to have him looked at by another hospital, and it was listed as one he received that day. I was furious to know this!!! Between all of these vaccines, my cat was being poisoned, and as a result of this, had an immediate auto immune response, and began retaining bloody fluid in his abdominal pouch. This nightmare has been on going since August 26 roughly when I discovered this I began to seek answers for this retention in his abdomen and NO ONE could provide any. The hospital wouldn’t take responsibility for none of this, and the Manager Raul had ZERO compassion for all that I was going through as a result of all that was done there. He actually gave me an attitude for being emotional over my pets condition, and refused to help me in any way with the diagnosis. I then filed a complaint with the corporate office client «advocate» team, and they had no resolution for me and zero regard for this unbelievable matter other than to refer me BACK to speak with Raul the Manager again about my concerns. I now was able to get a biopsy done at Miami Shores animal hospital who immediately came back with «Hemangiosarcoma». A cat who was perfectly healthy prior to these vaccines, and just days later started with the symptoms of this kind of Sarcoma and now he IS DEAD!!! I had to watch MY ANGEL PASS ON SUNDAY 6÷28÷2015 AFTER bleeding out every day on and off since August 2014. Yet Ban-​field has the audacity to put me in collections for a so called wellness plan that killed my cat!!! This company has thousands of reviews like mine! What is it going to take to get them investigated and eventually shut down???
I will never know what was in that injection, all I do know is my cat reacted horribly after Juan Davila Vaccinated him!!! And he was perfect! A1 condition, took vitamins for me with no problem, drank purified water, ate grain free foods, and stood in doors his entire life! I have suffered tremendously watching my cat endure such cruel pain FOR ALL OF 10 months day in and day out, I cry several times a day, and have stood up countless hours sleeping only 2 – 3 hours a day on average just attempting to diagnose and treat his symptoms myself, also to replace Training pads from my bed and floor due to them being filled with blood!!! That image will never leave my head. He couldn’t even use the litter box anymore, cause the leg where he received the vaccine lost 90% of its muscle and his entire stomach was raw with the flesh exposed… if you love your pet, run for your life and their precious life!!! I only wish I knew all I know now about the thousand of cases of innocent animals harmed and or killed at the hands of Banfield! Its unreal that they are still in business! That isn’t conceivable to me!!! I want justice for my cat! I want Davila to be held accountable, and I want Banfield hospitals investigated thoroughly and shut down for good!

This Petsmart is one store that I can easily say is just average. Half the time the store is well stocked in the cat section, while the other times the store has huge empty spaces on the shelves. I never can figure out why this store isn’t well stocked somedays because the employees seem to be always stocking when I stop by.
Overall I will say the store is usually clean and any animal accidents seem to have been cleaned up quickly. Sometimes parking can be a pain, especially during the holiday season because Whole Foods, Target, and Best Buy share the same parking lot. One thing I have never used here is the grooming services, nor have I used the veterinarian services.

I agree with many of the Unilocalers, this place is subpar to other stores, specifically, pet supermarket. They don’t seem to want your business. I walked in and said good morning to the cashier. Cashier looked at me as though I was an alien. Like, «Why are you saying good morning to me?» I was disgusted with that cashier’s reaction. Oddly enough, it happened on two more occasions. In fact, one time, the girl actually rolled her eyes. Wow! Saying good morning to someone actually got a negative reaction. Perhaps, this is the Bermuda triangle of courtesy.

This is a very large, well stocked Pet Smart location, with a large fish section that carries the koi fish food I was looking for. They were charging $ 51 for a large bag of food, which is high. Luckily they accepted a competing stores coupon. The cats up for adoption are very cute, and they also have birds and fish for sale. A large selection of pet products fills this huge store. Grooming and veterinary services are also available.

If you love your pet, do not bring your pet to this facility period… don’t take my word for it, read all other reviews here and you decide. This Company should close this veterinary and start from zero.

First thing first. Go to the back right corner of the shop and pet all the cats! This promotes good human loving cats, and makes all the unclaimed cats feel the love. The employees are super friendly and really love animals. They really spent time to help us out.

First time experience, Pamela was the girl that took care of me and seemed very honest so I brought my dogs in. They had 3 hrs to work with my dogs but when I returned Pamela was gone. I paid for the dogs to have bath and nail grind. When they brought my first dog, his nails weren’t done and didn’t look like they even brushed him. The second dog was still wet and nails weren’t done. They offered to do it and not charge me but that’s not the point. The girl that was on staff commented that these dogs were Pamela’s and she didn’t look like she wanted to clean up another persons mess. Charging $ 21 for nail grinding seems a bit steep! Just a frustrating experience.

If you’re a pet owner & love your pet PLEASE DO NOT take your pet to the Banfield inside this PetSmart. The vets there are not fully trained. DO NOT SEE DR. JAKE!!! They almost killed my sweet dog who we took in for a common cold. Because of their lack of care we had to immediately take my dog to the local ER. Even then Dr. Jake & fellow vets failed to mention to the ER vet what actually happened & meds they gave him. Horrible place to take your loving animal; horrible care & insensitive vets & vet techs!
Update — as a result of the poor care, over medicating & traumatic events my poor munchkin fought for his life but unfortunately passed :*(

My dog came out of his grooming session like he was in a knife fight. The groomer brought him out to me choking on the lead rope. He is still suffering with the cuts all over his body a month later. Do NOT bring your pet here if you love them.

The staff here is the best! Great location right next door to whole foods and best buy!!!

Vladamir and Wilhemina were insistent that I cut all the right coupons. Fancy Feast Medleys — yes! Friskies.. . not so much. They mewed, they meowed, they howled, they scratched — they insisted — SLAVE — go forth and find us some feline vittles or your just paid for Pottery Barn couch is doomed! Like any good cat owner, uh, I mean caretaker — I obeyed. And thank goodness for Petsmart — I just love this store — they have so many choices in foods, litters, toys and other assortments to make your cat — who is after all, home — happy! They also have goodies for fish lovers, canine companions and even little fuzzy rodents but I try not to discuss that too much since Vladimir and Wilhemina INSIST I bring a little bunny home for them to play with — the catnip stuffed one will have to do!

My dog got groomed at this location. Even though they knew my dog got cut the staff never told me until I brought it to their attention. I was leaving the store and I noticed that there was deep cut on my dogs eye. I reported it to the manager and they payed for his medical cost at their vet. The vet said that my dog needed antibiotics just in case the cut got infected.

I came to Petsmart to have my dog groomed for the first time on a Sunday since the groomer that I normally goes to was full on Saturday and closed on Sunday. Since I didnt feel like waiting for my dog to get groomed the following week, I decided to make an appointment with Petsmart. I must say, it was the worst experience for me and my dog have ever had! I have a Pomeranian so I figured these people would know how to groom since I always observe them whenever Im shopping in Petsmart right? Well WRONG! When it was time to pick up my dog, I couldnt recognize him! Thats how messed up he looked. It appears to me that the person who cut my dog was practicing for the first time. Half of my dog’s head was shaved uneven. Nevertheless my dog’s cut was totally different from what I told the lady initially to do. Instead of my dog looking like a cute pom with a haircut, he looked like a sick chihuahua! Plus my dog was acting different towards me as if he knew how horrible he looked. Boy I cant wait until he starts to grow his hair back. I would never go back to Petsmart again!!! If you are looking for a great grommer for your dog, go to Jolly Mutt in Miami Shores. I wish I can take back that day last Sunday and waited for my usual groomer.

I have never had a bad experience here. I shop for pet supplies here at least once a month, and they always have what I need. Their prices are reasonable and their selection is always satisfactory. I’m very impressed with their pet grooming services and the care that is given to the animals here. All of the cages are clean and the animals obviously well cared for and well fed. All of the fish I have purchased here did well, and were healthy.
I was very impressed with my experience here during the Christmas rush. I had a coupon good for $ 2.00 off any purchase of $ 10.00 or more. I forgot to use it at checkout and realized this after I’d left. I had to come back to that shopping plaza later in the day and thought I would see if they would refund me the $ 2.00. I wasn’t really expecting them to, but the cashier was cheerful and patiently rung up a return and quickly had my cash for me. She completely understood the stress of the holidays and said she’d have done the same thing for two bucks! Glad I’m not the only one.
Great selection, great prices, friendly, helpful staff!

One day I had this amazing idea that I would save myself the $ 75 that it costs to get my Malti-​poo groomed and do it myself. After purchasing my own buzz cutter and attempting to groom my precious Armando Suarez myself, I realized that watching episodes of ‘Groomer Has It’ does not a groomer make. Just like anything else, professionals make everything look so easy!
I found that I have no idea how to use a shaver. The hair does not come off as easily and quickly as it does when you watch through the glass windows at the grooming salon. Holding the pup with one arm and shaving with the other is complicated and frustrating. When I was done with Armand, instead of looking like a clean cut, well loved pup, he looked like a 5 year old had taken scissors to him. Also, I caution saying done, because I never even got that far. After nicking my poor pup’s tush, I could not continue the job. So now, I have realized that I absolutely needed professional help (for dog grooming ;)
Looking for the perfect place to take your precious baby (your dog) is never easy. I have tried many different places and asked several knowlegable sources (dog groomers), and have come to find that Petsmart is Aventura is the best place around to get your dog groomed. Not only do they offer several services for your pup, they actually do what they say they are going to do, and follow your instructions completely. One dog groomer that I met along the way was working for a private company and suggested this PetSmart. She said that she had worked for them in the past, and would highly recommend taking my dog there, if not to her.
Every dog that goes into the grooming section of PetSmart must be up-​to-​date with their shots. The groomers do call the Vet to make sure if you don’t have the proper documentation. This way you can be rest assured that your dog is not going to pay the high price for looking fabulous. You wouldn’t think so, but the groomers are all top professionals who are friendly not only to doggies, but people as well. The other thing that I like is the consistency of personnel at PetSmart, I have been taking my pup there for several years, and he has had the same groomer. This adds to why I am comfortable leaving my pup there. Additionally, when I was in search of the perfect groomer for my pup, several of the puppy boutiques that offer grooming services were dirty and unkempt. Also, they did not check to see if he was up-​to-​date with all of his shots. So aside from paying high sky prices, the places were scary to leave my pup.
There are special rates for puppies, so if you are just starting out and are new to the scene, they ease you in gently. I say this because it costs $ 50-​$ 90 depending on the package, but considering my fiasco I now consider this completely worth it.
Some of the options that you can add on are medicated shampoos and toothbrushing. I sometimes have to use the medicated shampoo because my pup loves to lick his paws and gets them sore and needs the soothing shampoo. Also, I highly recommend spending the extra few dollars on the toothbrushing instead of having a possible dental situation on your hands later on.
You definitely need to call ahead first before driving over there to get your pup groomed. Most days I can call ahead and get same day service, but it is always better to make an appointment to make sure that there is space for your pet. Sometimes if they do not have space at this PetSmart, I call and take him to the one at Oakwood Plaza.