Fairfield Inn & Suites

Stayed here for business it was a lengthy stay. Breakfast was boring and lifeless here. Cleaning staff did a horrible job cleaning. Didn’t vacuum my room for over a week and the bathroom looked as if someone had just put new towels on the rack and gathered up the old ones. The hotel is very up to date and new but with the staff not cleaning well how long will that last! Front desk staff was very friendly and courteous.

This hotel receives one star from us. On our third night, there was a water main break. Our room and hallway was flooded. They did move us to another room. This is not why they are receiving one star. When checking out, I received a bill totally different from what was supposed to be charged. I was charged 80 dollars extra for the same night. When speaking with the front desk clerk, she saw that I was charged 5 nights, although we stayed 4 nights. We had to wait for their General Manager to show up. As of writing this review, the GM is 22 minutes late to correct this problem. We are now late for our scheduled event which is 5 hours away. After speaking with the GM, she accused us of the water main break. She said that our toilet caused extensive damage. I told her that we did not put anything in the toilet to cause it to overflow. In fact, we were sleep and we woke up to a phone call that there was a water main break and it may be coming from our room. Everything was not correctly rectified. I will never stay in a Fairfield Marriott again. If they try to invoice us for the damages, we will sue.

It was wayyyyy over priced. I stayed here in an emergency. It was not that great. The pool was small. The girl on the phone didn’t know what they had in the hotel. I didn’t know how when you are working there. Even if you were at a call center it would have a list I am sure. The breakfast was O K. I am pretty sure I was eating powdered eggs. There was nothing special about it. There was construction going outside. For a 183.65 it was not worth it. The night before I stayed in a palace for 109. Not worth it.

After reading reviews, I checked my bed upon check in, but other than being outdated and old feeling, the room was ok. Only had a quick stay, but I would not have felt comfortable here longer than a day or two. Not very «homey», you know? The bed appeared fine like I said, but in the bathroom was a crappy little coffee maker that was leaking coffee water everywhere the day we checked in, so that made it clear that the cleaning staff is not the best.
The hotel elevator is slow as dirt. The outside door by the stairs at the end of our hall was out of order. Loud people in the halls on the first floor. Seamingly empty building, yet somehow the two rooms we booked at the same time were on opposite ends (and different floors) of each other. Coffee was bitter. Free breakfast was sad, undercooked. WiFi is slow. Number one complaint though was the lack of lighting outside; driving here at night is hard because the entrance is not clear and very easy to blow by. Like, the driveway into the parking lot is invisible with the lack of lighting… A tad frusterating.
What makes me lean towards giving more stars, is the sweet woman at the check in desk. With big curly hair and a Midwestern accent, she was full of smiles and made me feel like I was in the movie Fargo. She was great. But one woman unfortunately doesn’t make the whole stay good.
I would not recommend staying here.

Good for a one night stay. Felt dirty like it’s surfaced cleaned only. Front desk worker was very nice and have my kids cookies when we checked in.

100% A-​OK.
Keep in mind, I stayed here for free using Marriott’s Rewards; so I’m sure my experience may have been colored by the fact that I didn’t pay for the room.
The location of the hotel is about 30 minutes west of Cleveland in Avon. There are a few nice restaurants nearby (including what is supposed to be a really nice steakhouse — Strip) and it’s about 45 minutes from Cedar Point.
The hotel is a little outdated (just walk in the elevator and you’ll notice it’s slow creaking ascent and descent throughout only three floors), but I found the rooms comfortable and got a good night’s sleep. They had a flat screen TV with HBO, but the reception and quality of the TV was only so-​so. Kinda pixelated and although it seemed like the TV had HD capability, the cable was certainly not hooked up for it.
The hotel had free wifi, which was pretty fast and was able to stream video. Shower pressure was GREAT; super comfortable showers. There was a pool inside the hotel, but I can’t comment on it as I didn’t get a chance to swim.
There is also complimentary breakfast, buffet style: featuring eggs, bacon, sausages, make-​your-​own-​waffles and cereal. Pretty standard, the quality of the food is subpar (as it’s buffet style), but it’s nice to be able to get a little grease in your belly (with the eggs and bacon) before starting the day.
All in all, I had an OK stay here with no real complaints. Too bad the hotel has no room service, but it was totally fine for a one-night’s sleep.

I don’t even want to give this place one star. I am disturbed by how dirty this hotel was. They didn’t even try to mask it. I’ve heard my share of hotel horror stories but have never truly experienced one. Marriott should be ashamed to put their name in lights on this place. To top it off they gave me their latest checkout of 1pm when there are no more than 10 other rooms currently being occupied. I’m offended.

The previous reviews of this place seem pretty brutal. I’m not sure I get it or had the same experience. When booking a hotel, you get what you pay for. I know that a Fairfield is not the Ritz Carlton and don’t expect it. This Fairfield looks like most other Fairfields and is relatively updated. The walls are a little thin (thanks go out to my neighbor who had his tv on ALL night). The staff I met was extremely friendly and helpful.
Bonus points for a free all you can eat breakfast, indoor pool, and easy to access free wifi.
I stayed with Marriot rewards points so the stay was literally free and thus I cannot comment on value. However, based on past experience I would think you could get in here for around 120 a night. That seems pretty reasonable based on what I saw.
Last tip — although the address is on Colorado, the entrance to the parking lot is on a side road. If you keep going down Colorado towards the McDonald’s you will miss the entrance.

Great place to stay. Continental Breakfast is top notch. Rooms are clean and decorated nicely. Beds are firm. Pool looks nice and has working WiFi. Definitely recommend.

Disgusting. I travel 3 – 4 nights a week and this is my first and last time to this hotel. I typically stay at Marriotts… but this is one of the the worst I have ever seen. They are lucky there isn’t a Hyatt near by. $ 139?!! Just horrible

Yikes… Lots of negative reviews about this one. I will say this small towns all Fairfields are pretty much the same. same décor. same hard beds… lots of funny pillows… This one was a little better than the one in Sandusky. It had 3 floors, newly renovated and really close to Westlake where the cool shopping and good eats are.
If I had to be in the Sheffield Village, Westlake, Avon area again. I’d stay… still cant beat the price.

Boo!
My father likes this chain, but not anymore. I personally believe it was because he can eat for free from 6am-​11am, and you can even whip up your very own waffle. But let’s go over the bad parts, shall we?
The Handicap rooms. They basically don’t exist. Fairfield forwards your telephone reservation to an ADA booking service of some sort, and when we arrive at the hotel we get a completely different room than requested. All I can say about this handicap room is that it must have been for someone with hearing issues since all it had was a DOORBELL. NO Bars on the bathroom wall by the toilet, a shower for someone that is able to STAND and NOT wheelchair accessible. Again, boo.
The 2 stars are for the indoor pool and the breakfast. We will never be back.
If you love lime green curtains, paper thin walls, and squishy beds that you almost suffocate in, (That are also too high for someone in a wheelchair to access) this is the place for you!

I stay at alot of Fairfield Inns, and this one is sightly sub par from the rest. The parking lot was a sheet of ICE. I looked like it was plowed, but no salt anywhere to be seen. I could push off with my foot and slide all hte way to the front door. A little salt will be cheaper than a lawsuit.
Other than that so far it is clean, and the staff is friendly. If you are hungry try mulligans just down the street (I will write a review later)

if you’re a sound sleeper and don’t mind the noise from neighbors above and on both sides, then this is your hotel.
you can literally hear everything that occurs in this hotel… whether it be the guests upstairs walking around, turning on the water, conversations next door, or doors closing half way down the hall, you’re gonna hear it all.
the staff did scan and print a bunch of documents for my girlfriend free of charge.
the rooms are nice and clean (hence the 2 stars) but overall this hotel is well below Marriott standards.

Nooooooo. No no. No no no no no nooooo!
I got to this hotel following a 6– or 7-​hour drive from Maryland. All I wanted was a bed to sleep in so that I could get up early and drive another 6 hours. I walked into my room and luckily decided to use the bathroom before I unpacked anything. It had not been cleaned properly. Yeah, the toilet paper was folded into that stupid triangle, and yeah there were fresh bottles of tiny shampoo, but there were also little hairs all over the floor, a shoeprint on the floor, and hard water stains all over everything in the shower. I called the front desk and got a new room. Same problem. This is why I never bother to change rooms when I have housekeeping problems: every room will have housekeeping problems. So, I gave up and got into bed and OH LOOK there are hairs in the bed, between the sheets. Gross. I hope those hairs had gotten stuck to the sheets in the washer, but my feeling is they hadn’t changed the sheets. Ewwwwwww.
I complained to Marriott headquarters the next day and got a response from the hotel manager. She said she had credited $ 20 back to my account and spoken with the housekeeper. I dunno, I’d pay way more than $ 20 to sleep on clean sheets.