Limoliner

My wife was on limoliner before and she ranted and rave how good the service is so I decided let us try it this time to Boston. First off I saw the video for Limoliner and they describe themselves as a luxurious liner. Let’s rewrite this and say they are a bus with benefits. Trip started with bus number 3003 a hot behind bus. It is ⁸⁵⁄₉₀ degrees out side and this buses air conditioning doesn’t work to the fullest. The hatch in the back of the bus had to be popped open where you still feel no air. The crew is two gentleman very respectful and professional but the bus they was given is a MCI 2000 series. The leg room in the back is like riding megabus or greyhound. Food was provided which was ok. Back to more bad reviews the bus is suppose to be in Framingham at 6p, and we did more sightseeing in Connecticut.
They calm to be better than Amtrak or any other bus company but let me say this, Yes they are a luxurious bus and have better benefits than the other major carriers into Boston food mainly but they are not better than Amtrak. Amtrak would have made more of an effort to make sure we are comfortable on this trip. I’ll be damned if bus 3005 is the bus that brings us back to New York. I would like the see this crew just not this bus. Where is the black bus that is on there website?

Terrible customer phone service. When googling «Limoliner Framingham to NYC», the google maps result it gave was incorrect so we called the office after arriving at the incorrect location. The operator was incredibly rude and passive aggressive, and when asked where the correct location was, she said «Google it».

My wife and I took the limoliner bus from Framingham, Ma to NYC for a two night stay at the Hilton Midtown. It couldn’t be more convenient because it dropped us off right at the hotel. While I saw some people comment about the meal and TV, for me safety and comfort are the most important. Safety was fine. On the comfort side, it was not very enjoyable because the two buses we were in (one to NYC and the other coming back) both needed shock absorbers or something. Every bump seemed like a drop in a 2-​ft pothole, ouch! We shook so much (especially back from NYC) I got a headache. I truly doubt that I will take this bus liner again unless they solve this problem.

First time on Limoliner and I am a convert! We took it from Boston at the Sheraton and were pleasantly surprised at the level of comfort of the seats. There are tv screens for watching news and movies along with wi fi connections and a friendly helpful attendant who serves a variety of foods depending of the time of day. We found it a most relaxing way to travel to New York. They are in the process of redoing their buses, so there is definitely a difference between the old ones and the one that have been newly redone.

Took Limoliner from Boston to NY and back. The ride down was smooth, we left on time, did a pick up in Framingham, arrived around 10:30 – half hour after scheduled arrival, but not sure how they expect to make the trip in 4 hours on a bus, with a stop… The ride back was a bit different. Limoliner holds itself out as a business class transportation option – a way for professionals to travel. The bus, however, is over run with children (who speak Spanish quite loudly). Perhaps there isn’t a way to control who the passengers are (professionals vs a large family taking up half the bus, taking photos, acting like its their personal vehicle), and perhaps it wouldn’t be a good business decision to turn away potential customers, but they can certainly limit it to adults only. That, or don’t position your business as being the way that professionals travel. If you’re hoping to get some work done, good luck. Aside from that, the drivers were solid, seats comfortable, very good service.

I don’t really think it’s worth the price TBH. Left 20 min late (not a huge deal), 1 drink per passenger, and they ran out of a meal option leaving suspect chicken wings for dinner. Big word of advice, don’t get the seats in the absolute back, you miss on ½ the luxury of the seats you’re paying a premium for. I’m going to try again with a seat mid-​bus and see how it goes!

I didn’t want to drive to NY, just wanted to rest so did some research on transportation. This was the best choice! it’s more expensive than other buses and Amtrak but worth it.
When we were on the road, I saw another bus next to us crammed with people in a double decker bus. The man sitting in a seat on the top level was jammed with his legs to the window in front of him. I was thinking wow. I am so glad I chose this.
Pros:
super comfy seats with plenty of room. more room than my flights.
outlets for you to recharge your devices
you can reserve your seat in a quiet area in the back if you need it
I didn’t test the wifi, I read other reviews so can’t comment
had choice of chicken salad or chicken and rice. I chose chicken and rice and it was good.
Also had snacks
Attendant was friendly and courteous. offered us drinks as soon as we sat. Also pillows and blankets.
bathroom was clean and much larger than the usual bus bathrooms and also airplanes
AC worked great.
Ride was smooth as can be. let’s consider that it is a bus and we are riding the roads of the east coast with pot holes and traffic. It’s not going to be smooth but it was as expected. I didn’t get jostled out of my seat or anything. it was a typical drive.
We left on time and arrived on time despite traffic and driving through midtown.
Loved being picked up and dropped off at hotel so it was easy to find and then get transportation to my final destination. (Pick up at Sheraton in Back Bay and dropped off Hilton on 53^rd and 6^th ave)
Reserving was easy online and choice my own seats. I didn’t have to cancel or speak to a representative about anything so can’t comment on how that process works.
It does make one stop at Farmingdale (think that was it) and then we were on our way
Cons
None for me. I know the cost is much more but it was worth it!
my next trip to/​from Boston/​NY, I will take it again!
thank you!

I took the LimoLiner on a last minute trip as the train and flights were too expensive. I was pleased to climb into a clean, sleek bus with a comfy reclining seat that seemed to hug me and enjoy a warm meal with a cloth napkin. Before the movie started I was given a blanket and pillow and nearly forgot I was traveling. Well done!

Limoliner-​good, BUT…
I have been traveling with Limoliner for several years, and there is much I like about it, such as selecting a seat ahead of time. This allows me to show up ten minutes before the bus leaves and not have to scramble for a seat. I like the extra leg room. I like leaving from a hotel instead of having to navigate a crowded bus or train terminal. However, there is a problem-​the canceling of buses. My reservations have been canceled three times. The first time was because there weren’t enough other passengers, quite inconvenient but not disastrous. The second time they canceled the day before departure because of a mechanical problem. This was unacceptable because it was a holiday weekend, and the only other tickets I could get were very expensive Amtrak tickets. I would think that in 24 hours they could have done something better than cancel the trip. After that, I stopped using Limoliner because I could not handle the stress of the cancellations. I then decided to give Limoliner another chance, thinking that they would have a better customer service plan for dealing with cancellations. So the third time was July 5, 2015 when the bus was canceled in New York because of mechanical problems just minutes before boarding time. The only thing that they offered the many stranded passengers was a bus six hours later. There weren’t other options because this was the last day of a holiday weekend. To be fair, I don’t know how often this cancellation happens since there is no official record for buses, but I have heard other people complain about this. To me, these three cancellations seem like a lot. They have given me compensation for the inconvenience and stress for this last cancellation. However, I would have preferred to ride on a bus that got me home at 6:00 p.m. rather than after midnight. Stuff does happen, but Limoliner has not developed an acceptable plan for how to accommodate passengers in these situations. So if you decide to travel on Limoliner, realize that this could happen to you.

My wife and I just returned from a trip to New York City aboard the Limoliner. There are not enough stars to give this company. We were picked up in Framingham and arrived in New York on time. The return trip was the same. Leaving NY we had doubts about getting back on time because of traffic problems, but the driver rerouted and all went well. The staff on the bus was great, and had no complaints about the food or wi-​fi. The comfort on board and cleanliness was top notch. Looking forward to traveling with them again.
Ken & Gerry T

We took Limoliner from NYC to Boston and it was a great experience. The bus was on time, the bathroom was clean and spacious. The service by, Don was wonderful. He was very kind and professional. The meal, snacks and drinks were fine. Our driver was Bob and he was also professional.
Yes, it’s a bumpy ride but the road condition isn’t the bus’s fault. The movie played without incident. Yes, the TV played just the news and it went out a few times which is typical for traveling.
Overall, I wouldn’t hesitate to take Limoliner again!

This was my second time using the service. Our bus was over an hour late for a 6 AM call time. We did not receive any text alerts or updates and nobody answered the phone when I called their main number. Buses have gotten older and worn; I’d say it’s time for a new fleet or at least some new shocks! The padding on my chair was flat, my fold-​down tray was broken, everything clunked and rattled. Internet was spotty-​basically non existent and you couldn’t stream a movie, my hot spot was better. Tried watching their movie but the headphone jack was broken and only worked on one ear. Food was mediocre at best, steward forgot my meal on the return trip, bring your own lean cuisine for better results… I shook, rattled and rolled into NYC, the trip was physically jarring and I would not suggest this method of travel for an expectant mother as you could miscarry… Aside from a less congested cabin and wider seats, the overall quality of the ride is not much better than a conventional bus which is a fraction of the cost. Bathrooms were clean however and cabin smelled fine. Cabin was either too hot or too cold, I was not too thrilled and will seek out other options next time.

I was really excited to try this service. Unfortunately I was disappointed. The chairs are nice and the bathroom is super clean but the many of the amenities that they advertise did not work out so well.
I started in Boston traveling to NYC. The ride did leave on time which is great. The ride was extremely bumpy. The Internet barely worked and the TV went in and out every time we went under a bridge. I was hoping for much more such as a stable and stronger internet connection and warm food. The food offered is cold and not of the quality I would expect.
While I still think the service is better then a typical bus liner, it’s not first class. It’s more on the economy scale. The attendant is really nice and very helpful. There didn’t seem to be a lot of interaction.
I took the bus back from NYC hoping that it was just the bus. It seemed that the situation was the same. I ended up using a tethered Internet connection because the connection was so slow. I listened to music because watching TV was painful. In the end, I would take it again but probably not at that cost. It seems like a lot for what it is.

I took my first limoliner ride on October 19^th. I read reviews prior to the trip so I was a bit anxious about how the ride would turn out. I was pleasantly surprised. The limoliner arrived on time and our seats were comfortable and clean. The bathroom was very clean and well stocked. The driver and hostess were professional. Whenever we needed anything the Hostess was here to accomodate us.
The food was a bit bland. I ordered a chicken sandwich for lunch that was barely edible. I thought it would be a hot sandwhich but it was actually a cold rather small sandwich. My daughter ordered mac and cheese that was hot but not tasty at all. It could have used seasoning.
Other than that, I thought we got a good value for the money we paid. I will defiitely ride limoliner again.

I would probably give them 3 ½ stars if I could.
I love LimoLiner and I’ve been using them for years. Depending on the date/​time you travel you can get this cheaper than Amtrak and the wifi actually works. (I hate how the wifi doesn’t usually work on Amtrak, but that’s another story). Plus the Framingham lot is more convenient for me.
I’ve only had to call customer service once and they were really helpful. I realized I could catch an earlier bus one day if I literally ran to catch it. I called them while checking out of my hotel and they accommodated me, it was excellent. They may have charged an extra $ 20 but getting home 5 hours earlier was worth it.
The reason this isn’t a four or five star review is that the bus ride is extremely bumpy. Full disclosure, the last time I rode the bus I was 6 months pregnant. But I honestly think it would have started to make me sick even without the pregnancy. The bus driver would warn us when going over construction, which was nice, but I feel the bumpiness was WAY worse than it should have been. I’ve driven the same route a million times without such problems. It was like the bus had no shocks. Even brand new sections of 95 were ridiculously loud and bumpy.
I realize it’s a bus, but I’ve taken every other bus line between NYC and Boston and I don’t think they were ever as close to as bad as this. Unfortunately I’m going to have to trek all the way to Boston for Amtrak for my next trip, even though I don’t want to!

Limoliner– Boston Hilton to NYC Hilton is a great idea. Have done it 4 x now and find the actual ride very convenient and pleasant. That being said the company needs to invest in Customer Service training for the people who answer the phones. I had a very disconcerting experience and were it not for the CO policy of $ 20 per tix charge to cancel after the grueling experience via the phone would have cancelled on the spot. A problem with the website prompted the call in the first place.
I left a message with the supervisor but no one returned my call
The drivers and bus stewards have been great and travel time comparative to other bus companies. It has never been crowded and the restroom is very clean. The cost was $ 89 one way. I think I’ll go Amtrak next time though.

Booked a 6.30 AM trip to NYC on a Monday for a meeting.
After waiting in the cold for 20 minutes, the bus finally showed up; just to tell us that the driver is sick and they are cancelling the bus.
No backup drivers?
This was going to be my first and last trip on this bus.

i don’t know why the reviews for this are so bad. i love limo liner and i personally think it’s the way to travel.
i took it a few years ago when they were first starting out and i had a discount. i had to get to boston quick recently and researched/​compared prices to amtrak ($ 109 vs limo liner at $ 89) or make the trek to JFK/​LGA/​EWR and fly to boston.
even though the bus ride is 4 hours and change and the airplane 1.5 hours, by the time you get to the airport from manhattan and check in, you will get there around the same time as the bus.
i work really close to where the limo liner picks you up in manhattan and that was also another deciding factor. my bus was supposed to leave at 615pm or so, but the bus was late because of xmas/​holiday traffic our bus didn’t leave until 715pm. i understand it wasn’t the buses fault since they can’t control traffic so i have nothing against them for that. however, i felt the limo liner could have apologized or offered a discount for a future trip or something. every little thing counts.
i had great service on the bus and the young lady serving me was wonderful! she was so kind and sweet (the young lady working on friday 12÷27÷13 615pm bus). she definitely tried her best to make my bus ride as pleasant as can be.
they you a light snack (sandwich) and drinks on the bus. i think that is a wonderful thing they do. the seats were very comfy and the bathroom was very clean. they showed a jennifer aniston movie on the bus and that was nice. the only complaint i have is that they should fix or replace their entertainment system. it is kinda old and mine wasn’t working properly. for the amount they charge, i feel like they can invest in something to fix it.
the location they pick up from in manhattan and boston at shertaon is perfect. i can’t ask for a better central location.
another complaint, the wifi wasn’t really working so they should invest in that and fix it for the amount they charge.
i’d take the limo liner again in a heart beat if i have to go to boston. on my way back to nyc, i was in an SUV and believe it or not, i preferred sitting on the limo liner versus my own car!

NOTE: This review was originally published on LimoLiner’s NYC listing.
Some of the previous reviews are hard on Limoliner for issues over which they have no control, notably weather and traffic. It is a bus. It does run on public highways and streets. I am grateful to be able to sit back, read, close my eyes, whatever, while someone else deals with the traffic. The attendants have always been nice. Meals, snacks and drinks — including those with an ABV — are included in the fare. I have had some good salads and sandwiches on Limoliner. The busses are clean and the seats are spacious.
Amtrak sucks (see my separate review). I’ve tried it numerous times. It is expensive, always packed, and never arrives on time. And it stops at Penn Station which is the nastiest, most chaotic train station in which I have ever been. Grand Central it is not.
I, too, have some suggestions for improving service and performance:
— For starters, I agree that customer service needs operate whenever Limoliner has busses running. That is a no brainer. What is management thinking? Who in any business operates 9 — 5 p.m. This is not the government and it’s not 1950. Also, the reps can come across as gruff. A little polish would help, especially when someone’s calling to check on a bus’ status.
— The online reservation system is klugy. Get a program with a decent UI and backend operation.
— Related to the last points: integrate the frequent rider program with the online and telephone support functions.
— MANAGEMENT: Give your drivers GPS with LIVE TRAFFIC DATA!!! Maybe even call them with information. I was stuck for 90 minutes on 95 between Stamford and New Haven because one lane was flooded. There were two easy detours, but the driver said she wasn’t familiar with them and was uncomfortable taking them. That made no sense.
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Although we prefer to drive when traveling to NYC, that’s not always the smart thing to do if you want to keep your sanity especially if one is going during the work week when traffic headaches are at their most severe.
Enter the Limoliner, a more luxurious bus option. Limoliner really can’t compare to Greyhound, Bolt, Peter Pan or any of the other current commercial choices, none of which interest me any longer.
When you book your ticket on-​line, you reserve your seat (either for the double or single aisle). There is never the dreaded scramble for a seat like kids playing Musical Chairs.
In addition, there is a work area toward the back of the bus with tables which is a great option for those needing to get work done. Of course there is free wifi.
The leather seats are roomy and comfortable. Each one has its own video screen if you care to put on the headphones that are offered and take advantage of the movies being shown.
On each bus there is an attendant who essentially serves the same function as a flight attendant on a plane. Food and beverages are served the cost of which is included in your ticket price.
And the additional happy news here is that the bathroom is pleasant and clean. In fact, the whole bus is pleasant and clean which makes the 4 hour drive most relaxing.
Leaving from Boston the bus picks you up on Dalton St. in front of the Sheraton Back Bay Hotel. There is one additional pick-​up spot en route which is in Framingham at the Mass Pike Park and Ride Commuter Lot. The bus drops you off in Manhattan at 53^rd Street and Avenue of the Americas by the Hilton Hotel.
Depending on time of day, the cost is $ 69 to $ 89 each way. You must reserve your spot on a particular bus and for a particular seat in the same way you would buy an airline ticket.
There is a Limoliner rewards program too for which you earn points toward future tickets.
Although your travel time is still up to the vagaries of the traffic situation on any given day, the ride is clean, pleasant and dare I say it, relaxing. It’s a great way to go.