New Balance

Attempted to make an appointment for a fitting via their website and they never bothered to contact me to schedule. I went to Fleet Feet in west hartford and had an amazing experience there. Will not bother with New Balance in Avon again.

Visited the store to buy sneakers for my brother who has special needs. Left with sneakers, inserts, and sandals — all a great fit for his very wide size 7 feet. Received exceptionally kind, attentive, and knowledgeable service from Delaney. Thanks!

Had an issue recently with shoes that had fallen apart and been repaired. They made it right. Customer service can not be overrated.

New Balance staff are trained by the best orthotic group in Connecticut and well beyond. They will listen to your needs and steer you not necessarily to the most expensive shoes, but to the ones that fit your body and your running needs best.
Can’t say enough good stuff about this store. Some models are expensive. What’s impossible to price is the knowledge and level of attention you receive as a customer in this store. Keep on keeping on, New Balance!!!

I recently returned to new balance with my wife and because the service was just as good if not better than the first time I went there I wanted to give them another thumbs up.

1.) Just to warm you up:
I am doing a 49-​Day challenge a la Tyler English Fitness in Canton and was in need of proper foot gear. Tyler English himself recommended us to get New Balance sneakers that are close to bare foot for his type of workout. I am doing a metabolic group coaching session that incorporates strength training, so sprints, squats, burpees, sled workouts, jumps, etc. will apparently be suitable for the shoe I bought (uploaded a picture of my neon green and blue shoes for example).
2.) What your eyes may see:
It’s a new place. The sneaker section for men appears rather limited. There is a rack for cross training, a rack for long distance, and a rock for casual footwear. They had a nice computer monitor in front of the store, which apparently displayed a foot and areas of that foot where a particular shoe would be suitable for. More info is needed to gauge this type of equipment, but that was what I saw in passing.
3.) The foot wear:
I bought a pair of cross training sneakers. They were almost like barefoot, and the soles were made by Vibram, the same people who made those Five Finger shoes (they look like gloves… except for the foot!). I’m a little more flat footed so initially it felt like there wasn’t much support, but given the type of exercise I’m doing, I was assured that there would be no issues. The class I am doing is 45 minutes, with 35 of it being the actual workout. The staff said that if I were to do long distance running then it would be problematic.
4.) Staff:
The guy who worked with me was named Frank. He was a very knowledgeable and helpful guy. He fitted me, and got me my shoes pretty quickly.
5.) Impressions:
This is my first time ever purchasing New Balance shoes. I will have to come back to buy a footwear wardrobe for this fitness class! Who says you can’t look good working out? :)