The Tile Shop

Beware of the return policy, store staff gets frustrated if you purchase anything online and try to return the items back to the store. The tiles shipped were not the tiles ordered, store staff point the finger to «Regional Managers» that are not available to speak with customers!
Very disappointing way to run a business!

We had a great experience working with Brian Kunz. The store had a large selection of tiles. We are putting in a new backsplash. We are excited to attend the class in a couple of weeks. What a great feature of this store.

Great selection, great service, great location right off Route 24 by Ikea.
My wife and daughter started the ball rolling by getting all the stock line up there and saved a ton by ordering out of stock items and we picked it up about a week later.
Then we finally found and lined up a tile guy — he had some great ideas but his plan required more stock. Even though it was a few months later The Tile Shop found a few tiles here, a few tiles there from all their other stores and shipped them direct for a minimum charge.
Very friendly & knowledgeable staff.
Highly recommended.

I should have reviewed this place last year when we remodeled our master bathroom… Can’t say enough good things about the Tile Shop. They were easy to deal with, knowledgable and the selection is great. Way better than a big box store. It’s a bit pricier, but they have sales (and honestly, you get what you pay for). We’re getting ready to remodel our powder room, and this time we’re considering a DIY «adventure» so I popped in again, and the salesman we worked with before, Paul, remembered me and our project. He was able to make recommendations based on our taste, the size of our bathroom, etc. Love him, love the Tile Shop.

I had no idea this company existed. I had just left Home Depot disappointed that I could not find a large white tile for our new shower. We walked into this shop and could not get over the immense selection. We were greeted by Bill Pineo, an incredibly knowledgable associate who knew the inventory very well. He took me to exact area where they had the finish product and he grasped our space very well and made great suggestions. He has a degree in Sociology, so he is s great listener! Bill was very sincere and extremely patient. We lost track of time and he and the other associates waited without any attitude and said «take your time». The entire team gets a 5 star for service. If you are thinking of remodeling a kitchen or bathroom, you need to drive over and see this showroom. Your creativity will be blown away by the huge selection. I am so glad I went to the Avon HD, or I never would have discovered this store. A very special Thank you to Bill who made this process very enjoyable — cant wait to have the bathroom completed!

Since I bought my home I’ve always wanted to reface the 1970s looking brick fireplace. After reading the reviews about the tile shop cust service I was a bit weary but as soon as I walked in I was quickly greeted by a kind gentleman named Bill. Not only did he take his time with me but he also answered every question that I had and made excellent suggestions after considering my ideas. I was very happy that I could get my travertine facing within one week… That is very heavy stone and I was surprised I wouldn’t have to wait longer for it to ship to the store. I am so happy that I decided to use the Tile Shop not only did I have a great experience but I also ended up with awesome results!

Worst customer service I have ever experienced! We had budgeted to spend less than $ 100 to redo our hearth, and fell in love with some accent marble tiles recommended to us. The total came to nearly $ 400 after a 15% discount. We were considering paying this amount but would have had to make the hour drive from our house to come pick them up nearly a week later.
Upon asking for free shipping to our house, the sales person said no. So I asked the manager just to verify. At this point, the sales guy flipped out and accused me of going over his head. He began pacing angrily. Then, the manager excused himself to discuss privately with the sales person to «get the whole story.» I frankly found this insulting.
When they came back after making me wait another five minutes, I expected an apology at the least but did not receive that. I was also informed I would not receive the free shipping. I walked out and will be looking for my tile at another store. Tile Shop– beautiful tile but be wary of the poor customer service if they don’t make the sale.

Had a fantastic experience at the Tile Shop. Paul was VERY helpful, cost conscious. I would recommend this business. Been to many other places and would definitely be back again. BEST prices.

IT’S OPEN SUNDAYS!
After trying to find a tile place in the Boston area that’s open Sundays (I work Saturdays and my hubby works during the week) I eventually gave up all hope. On a Sunday trip to IKEA we drove right past this place and noticed some lights on … surely not we thought … but oh yes!
After having a little look around the huge and beautiful showroom, we were approached by Paul who offered to help. I resisted at first, preferring to browse, but after a while I gave up as the selection was completely overwhelming.
Paul asked a ton of questions about our remodel, the colors and styles we liked, and our budget. He then spent close to an hour showing us various options and pointing out lots of little details about installation that never would have occurred to me. He was professional, friendly, and really passionate about tile, and his dry sense of humor was wonderful. he made me feel so confident about the process, and was very kind when I asked dumbass questions (often).
There was no pressure to buy, and in fact we left that day with a couple of samples, and enough info that we could order over the phone if we wanted to. I ended up making two additional trips back and purchased everything through Paul. After such awesome service I wanted to make sure he got my custom, even if I wasn’t spending a ton.
The tile is beautiful and they have a lot in stock. They helped me out to my car with the bits I needed to pick up myself, and everyone I dealt with was great.
HIGHLY recommended, especially after visiting a number of the Watertown places that were hugely disappointing in terms of both stock and service.