Dollar Tree

This store was in ok shape. No fridge or freezer selections. Parking was convenient and the evening staff was nice. Not sure about walking in without a greeter. Store looked abandoned. That was my main concern. Floor and registers were not in the best of shape.

Need some snacks for work? Need gift bags, gift wrapping paper, b-​day cards? Need small trinkets to give away? Come over to the $ store and stock up on these and other items. Don’t expect a lot of quality items, it’s the dollar store.

I had bought some items for a halloween costume. Thus meaning after halloween I would have zero need for it. Upon the assembly of my costume, several of the glow sticks didn’t work. I tried glow stick after glow stick, and finally was able to get a few of them to work. This greatly compromised the whole costume, but being unwilling to let this defeat me and ruin the night I had planned with friends, I pressed on. The costume was just «okay» and if the glow sticks had actually worked, it would have been phenomenal!
I had made the decision to not open any more packages with the idea that since their product was defective (more than likely because of kids like the previous review mentioned) that they would certainly refund my money. They have a no refund policy, which I could understand if I just didn’t like it or didn’t want it. But this situation merits special circumstances. I called the store and explained what happened and was pleasantly surprised that they agreed to a refund. When I went in to do the refund, I was told no one authorized that. I was also told by the cashier that in her lucrative 6 year career at the extremely high class establishment, that she has never seen defective glow sticks. Well that must make her the authority on everything glow stick! But I digress, I asked to speak to the manager. He told me that he could exchange the faulty glow sticks for new ones. I again explained it was part of halloween costume and the time for exchange had long passed.
I will admit that the GPS on my phone caused me to dial a different Dollar Tree store, and they were the ones to offer refund… but I’m curious if refunds are absolutely not possible, why then was the other store willing to do one? When I discovered that I had dialed a different store and explained that to the Avondale location, I asked why they could give a refund, but he couldn’t? He said they should have never offered it to me.
Here is the problem as I see it, if ones merchandise is defective, I don’t care what your policy is, give the refund!!! Also, if another store offered the refund, they should honor it. I have been in customer service management for over 15 years. I currently manage a site that does not offer refunds. But I also know there are always extenuating circumstances, and in those situations, I call those over me and get it done!!! Because I would rather at least try to assist the customer than not. An unsatisfied customer will always remember less than par service, and the same can be said of excellent customer service. With this being such a high tech day and age, sharing your good or bad experiences is simply at your fingertips for potentially thousands to see. Was that $ 15 refund worth the bad review? Especially in a time when people are suffering the hardest financially? There are several dollar stores in the Avondale area. My recommendation is that whomever reads this uses any of those over Dollar Tree. If you Dollar Tree employees read this, let this be a word to the wise, the consumer right now has the upper hand. We the consumer have a voice and as choice. Trust me, this doesn’t end here.

I like this store, usually buy some greeting cards and gift bags. It worth to shop here once a month, I can find something I need cheaper than Wal Mart. =)

Alright, so I understand that while in the Dollar Tree, one must not expect to be mingling with residents from the Hamptons. I’ve accepted this, but my most recent visit to this location left me wondering if there’s even a «You must be wearing clothes!» rule for entering here.
As usual, this place has tiny aisles and a mess of boxes of stuff being put on display along with items thrown everywhere by rude people who are too lazy to put something back where they found it (I worked retail, you jerks know who you are). Walking around this store a few days ago, I came up on an aisle that (no joke!) was about a foot wide. I can only hope it was temporary, but who knows. I also heard the familiar «Dollar Tree sound» of a child screaming for something their parent won’t buy them. This time it involved a Sumo toddler female weilding two rolls of wrapping paper, named Marisa (I know this because instead of reprimanding the child, all the mother did was whine this name over and over).
This was the fattest child I have ever seen in person (Maury show doesn’t count as «in person»). I try my hardest not to judge people, but this was awful. This poor little girl was barely two feet tall, MAYBE two years old, and about 70 – 80 pounds. She wasn’t wearing shoes (though I’m not sure any would have fit her) and she was stomping on rolls of paper. Then, she was running down the aisle pulling stuff off the shelve and whining/​screaming because she wanted candy. I thought this was the worst of it.
Then, I went to pay.
The woman, who I can only assume was the child’s mother, was stuffing items all over the place she suddenly decided she didn’t want (again, I worked retail, I know these people suck). She moved slightly while hiding a bottle of Mountain Dew behind a row of batteries and I saw the most disgusting thing I’d seen all day. She had another child, this one slightly less obese than the other, a girl with no shirt or shoes and covered from head to toe in what I can only hope was chocolate. I didn’t know whether to report this woman to CPS or donate my .65 cents a day to these Save the Children escapees.
No one working there did anything to keep this woman’s two older children (there was a boy who was about 5 pulling balloons down and punching them along with the older girl) from destroying the store. And good Lord no one had the nerve to at least double check that the brown goo covering the smallest victim was at least chocolate before she let the child touch everything in sight?! Customers were staring, but apparently being passive aggressive wasn’t working because the woman didn’t seem to notice. I’m not sure if the stares were merely out of shock from seeing a child who could barely walk & breathe due to her size. Poor thing.
The cherry on top of this «experience» was the meth addicts ahead of me directing check out line traffic; «You. you, you go over there and I’ll – well, I’ll stay right here, maaaan.» They were overly excited to buy a giant bottle of orange soda and generally gave me the creeps the way one of them kept calling me, «Babe.» The woman ahead of them paid for their soda, so lucky me they weren’t in front of me longer than they had to be.
The only saving grace about this place was the cashier. I’ve been helped by her a few other times and she’s geniunely friendly. She seems to wear a look about her that says, «If I could, I’d do something about (insert: aged druggies/​screaming babies/​children running & playing near glass objects), I totally would.»