Golds Gym

well as i thought this gym couldnt get any worse. IT DID!
long story short
i opened 2 memberships and after debating if i should keep them March came around check my bank account boom was charged $ 80 for each membership when i was only supposed to be charged 15monthly fee + 39.99 anual fee. thats $ 25 dollars over what i was supposed to pay per memberhsip… so i give them a call she says its because it was suppose to be tooken out on the 15 but since it was a sunday we didnt take it out until the next day which causes a late fee… okay well thats not my fault they were supposed to auto withdraw that money so she give me the phone number for member services i call and i get the rudest person on the phone telling me my bank declined both transactions so it was a late fee (mind you this is a total different story) so i explained that it was impossible because i paid with a credit card not a debit card so its not like i didnt have money in my account its a credit card lol maybe she just didnt know what a credit card was? i dont know but i explained and she replies to me with well im sorry you didnt have money in your account maybe you could give you bank a call and have them reimburse you for thw $ 50. this is a serious joke. i used to have Golds Gym and never had issues now that this EOS Fitness came in it is a joke! canceling my membership as i type. AVOID THIS GYM!

Meh.
This gym is okay, there are other gyms out there for close to the same price that are better. Honestly, we only went with it because A) It was the closest to our house and B) It has the newest equipment we have seen so far.
Though that «new» equipment breaks a heck of a lot. Often there are several machines not working, and even late at night there are a lot of people. I guess that’s to be expected for how cheap it is, and that it’s across the street from a community college.
The best thing about this place is the cardio theater, it’s pretty good, when you can find a place and inconsiderate people aren’t using their phones. Or lighting up the whole place with the flashlight app on their phone.
The problem is crowding, constant breaking machines and cleanliness. This place hasn’t been open for very long but it’s already falling apart.
If you live really, really close to it, or go to college across the street and are on a very strict budget, this place works. I guess. But if you can, I would look elsewhere.
Also be aware, there is no pool or towel service. For around the same price, or maybe $ 10 more a month you can find gyms with both of those.

Only because of the disrespectful unprofessional manager kyle. I was threatened by this boy. UNACCEPTABLE. i will file a formal complaint. Everyone else is fabulous. He abuses steroids percocets and drugs ON THE JOB. ABSOLUTELY NOT OKAY.

It’s always filthy & things are always broke not to mention the kids are everywhere taking up space on there phones BUT it gets the job done & it’s cheap so it’ll do for now… for now…

All the poor reviews of this are simply uncalled for. First of all the price of membership is awesome especially being you can visit any Golds Gym in the country. Second, it is VERY clean… the cleanest gym I’ve ever been in and I’ve been to alot! The equipment is all NEW and in working order. I don’t know what more people can ask for in a gym. The only thing is that you need to watch out for the PT sales pitch. Don’t get caught up in it if you can’y pay for it. LA Fitness does the same thing. Great value, great gym!

Didn’t think it was possible, but this place is even worse than I had thought before. They refused to let me out of my contract bc I hadn’t read the fine print that it was a year-​long contact so I continued to let them draft the fees each month. And then big surprise this month, they charged me an extra $ 50 this month, for my «yearly renewal». At least my year is up, so now I am able to put in my «request» to cancel my membership, of course after another 30 days. PLEASE AVOID THIS GYM!!!

Overall I really like this Gold’s. One of the better one’s that I’ve been to. Love the free weights the most.

CUSTOMER SERVICE IS AWFUL.
First I lost a very expensive necklace, because I left it in the tanning bed. Yes, my fault. When I called to ask if it was found they said yes and would keep it locked up until I came to pick it up. Two days later I show up and it’s STOLEN. Stolen by their own employees. They refused to do anything about it. No free month of membership, they wouldn’t replace the cost of the necklace, nothing. They gave me the run around and I could never get in contact with the general manager.
I told them to cancel my account. They wouldn’t. Unfortunately accounts are paid to a third party. WARNING! Gold’s Gym can do nothing as far as providing refunds or waiving cancellation fees. So I call the number on the back of the membership card as they referred me and as said, they would not refund me or cancel my membership without charging me $ 25!
WHAT GYM (OR ANY BUSINESS) CHARGES YOU TO CANCEL A MEMBERSHIP WHEN THE CLIENT IS UNHAPPY WITH THEIR SERVICE?! I have to pay a BAD business in order to get out of contract with them?
I’ve paid $ 55, in total, for two months of unused services and cancellation fees, because they didn’t inform me that they did not cancel my membership the first time I called.
The worst part is that it feels as if there is no one to go to. No one to report the business to. No «general manager» or CEO to call. No one who will give you your money back when they failed to provide adequate services.
I DO NOT RECOMMEND THIS GYM.

BEWARE BUYERS OF THE MEMBERSHIP! F RATED WITH BBB FOR A REASON
You have been warned. Once you become a member don’t ever think about cancelling your membership. Once you do you will become a victim of poor business practices and absolutely zero customer service.
We recently cancelled our memberships to the gym due to it being in poor condition. Half the equipment in the gym is in disrepair to the point of it not being functional or safe. Last time there I counted 14 treadmills that were out of order, a half dozen bikes missing pedals, weight machines missing pads, weight machines out of order due to broken parts, and all of it leads to people waiting around to use equipment.
Forget about going between 3pm and 9pm. Due to the lack of working equipment, the place becomes a zoo and you have to wait 10 minutes for something to free up to the point where you can be there for an hour and not get anything accomplished.
I called up Golds Gym corporate to complain and they don’t care at all because each gym is franchised. If you call up the franchisee, they don’t care because they are disconnected from what’s happening at the gym. Call up billing and it’s a third party who doesn’t care at all either, they are just here to collect your money.
As I couldn’t get to anybody to voice my concerns, I got fed up and cancelled my membership. Upon cancelling, I am told that I am on the hook for the next months membership (which is fine, you have to provide 31 days notice which will naturally include the next months payment) but they also tell me I need to pay a membership price lock fee and my annual membership renewal fee because my annual lock in renews at the next months payment. I try to argue that 1) they can’t provide a working gym and therefore the services are not being rendered and 2) I don’t need the membership past the next month so lock in fees and annual membership renewal fees are a moot point.
In the end they absolutely refuse to waive the lock-​in and annual renewal fees and threaten to take us to collections if we don’t pay! I am just appalled by how they treat their customers. We are filing a complaint with the BBB (which they have an F rating and don’t respond but we’ll submit one anyways) and will try to spread the word about their membership practices and terrible condition of the gym.

This gym is exactly what others are saying — you get what you pay for.
*Inexpensive. I pay 19.95 a month because of signing up to take the classes I have never been able to take because they are over crowded. I tried lowering my membership to the lower one because of this reason and was told they have no option to do this, that I would need to cancel my membership.
* Alot of cardio equipment — which are smashed soooo close together — so be ready to make a new buddy and get up close and personal with your sweaty neighbor. Not so much on the strength training equipment. the equipment is falling apart and is in serious need of some love and care… which would probably happen if their staff cared to even be working there. Oh and if you want to get in without no membership — just go in the evening… staff is RARELY at the desk or anywhere to be found. No cleaning ever happens to the machines… ewwwww.
*Restrooms — bring your own cleaner. Toilets are always clogged, toilet paper strewed all over the floor. paper towel dispensers are always out of paper, and trashcans are always overflowing.
*Staff — Not helpful. They have no clue what is going on, they dont care, and they are clearly there to earn a paycheck.
* Theater room — I thought this was a great idea. However –with crowding of the gym, I usually have to go super late at night and this room is open only till 10. But staff will bring friends and use the room after hours. Kind of crappy to allow paying members see that.
There is a perfectly empty large lot across the street that the gym could make a building — make it twice as large as this one and allow for their guests to be more comfortable. This gym is dirty, crowded, and poorly staffed.

I guess you get what you pay for. From the beginning they had my name wrong. They wouldn’t fix it and the assistant manager (laquita) appeared to be annoyed by this. Then the manager (kyle) came over after putting down his red bull and started yelling at me saying «I don’t care». Then the staff started in on this like it was high school lol. I had the customer service on the line the whole time and they heard this guy yelling at me. I got a refund and I will NEVER come back to this place again. There must not be any kind of accountability here because the customer service is horrible. You don’t hear managers at LA fitness doing this kind of stuff. These people get mad really easy.

I enjoy coming to this gym! It has a lot more to offer than any of the other golds gyms! It does get packed so avoid coming from 5−8pm! Mornings are great! Childcare is under new management and has a lot for the kids to do! All the staff is very nice and helpful as well! AND ITS CHEAP!

this is a very good gym I enjoy the fAcility. I love that for the low price you pay you also get to do the classes. I do like the Thunderbird location better just because it has more equipment for abs and an actual room for women to workout in. I could have sworn when I first signed up for the gym they told me the childcare was free so I was disappointed to find out that that person lied and I do have to pay an additional fee. overall I’m going to give it 4 stars just because it is a good gym and I can always switch to other gold gym locations.

Bright side: affordable gym ($ 9.95/mo+$ 99 sign up fee + $ 39/​yr fee). What you compromise for that price: Basic gym, concrete floors with all equipment in one room. No pool, no towels, no locker locks, sales staff that treats you like you ran over their iphone and dog.
I go during the day (which should be less crowded) but still wait for equipment, the place is probably packed after 5pm. Take it for what it’s worth — good price, OK gym.
edit: Read other reviews on poor customer service, they’re true. Equipment is routinely broken (3 out 5 machines tried for example) and staff is outright rude. I only expect to be treated decently but they can’t be bothered. Also, it seems like a requirement to piss all over the toilet when you use it and the bathrooms/​locker rooms/​gym are usually dirty.
Pay more for a better place or at least a better location.

Great place! New equipment, cardio theater room, tanning, spinning room, great staff! Only downsides are its rather small so it gets pretty crowded. No swimming pool or steam room. It’s does how ever have a great yoga class with an amazing instructor!

I’ve only been a member of this gym for about a week, but so far, so good.
The pros:
1. They’re very affordable — this location is only $ 16/​month with a one year contract, and no initial activation fee. They gave me a month free, which was helpful, and I didn’t feel a lot of pressure to ‘sign up today’!
2. I can bring a guest with a local ID every single time I work out — and it takes about 30 seconds for a guest to sign in, unlike the 30 minute ordeal it has been at other gyms. They also don’t pressure my guests to get memberships.
3. One free training session — which ended up only being about 20 minutes, which I was initially disappointed at – but I was grateful that it was short the following 5 days when my body was aching. I can’t speak for anyone else, but I appreciated my trainer, Russ, who didn’t pressure me to sign up for more training sessions and said to feel free to ask him questions at any time. Good guy.
4. Cardio Cinema. It’s just what it sounds like — a movie theater with cardio machines. Win. Yesterday they were playing Bridesmaids. Double win!
5. Brand new, shiny equipment. Love a new gym!
6. Open ²⁴⁄₇. For those random 2am workout cravings I get!
The cons:
1. No pool. Not a huge deal for me, and probably part of the way that they keep costs down. But still — be aware.
2. Sweaty beefy guys who drip all over everything and don’t wipe up after themselves. Gross.
3. It’s fairly small. There’s ample equipment, but I could see this place getting overloaded and machines being hard to come by. Time will tell…