Officemax

It is with some sadness that I make this post of the new OfficeDepot (formerly OfficeMax). While I don’t need a whole bunch of stuff from here, I have bought a Laptop late last year (5 stars for the help in selecting it and paying for it) and other brought products and printing services (4 to 5 stars). And, I was able to pay AFTER I got my order.
On December 29^th, I sent them a e-​mail of some stuff that I needed printing. I followed up with a phone call to ensure that they got it (once before, they didn’t get my e-​mail). The girl told me that they did and while one order would be immediate, the other had to be sent out (about 10 business days). And, I was okay with that.
Well, on 1÷12÷16, I called them and was told that they had no record of my order and that it had to be paid for in advance (why wasn’t I told this back on ¹²⁄₂₉?). So, I resent the e-​mail. And, I went in and paid for it (and, I picked up the one order).
Today, 1÷19÷16, I called to follow up. AGAIN, they had NO RECORD of my order. So, AGAIN, I resent the e-​mail.
The ONLY reason why this review isn’t a 1 Star, is because of the previous very good to great service gotten from some of the SAME staff members in the past.
But, if this order is lost, I will be changing the rating.

Excellent service.
I usually don’t shop here but I am going to start. As I went into the store I was greeted by 2 sales reps. One took me to the item I needed and the other suggested another item that would be similar and more convenient.
All my questions were answered, prices are competitive, large selection, and helpful staff.

This location is okay. I walked in towards the end of the night. I was not greeted or smile that. When I found what I was looking for, all of the boxes had been torn open. Luckily the manager saved my experience by lowering the price because it was an open box. Thank you Stephanie for saving your store from getting only One star. I did not like going to register to be told that I have to walk across the store to another register at the Photo Booth. No manners for used when telling me that I had to use another register. To me, that is poor customer service. Use words like please.

I would like the other reviewer prefer the Staples no Estrella, it’s much cleaner. I walked in overwhelmed by the smell of Windex, it’s liked someone just dumped a bottle in there. Yet somehow the place isn’t really very clean, it’s strange. I did however get a great deal on a chair I love and they do have quality customer service. It’s not all bad at Officemax.