Ruby Tuesday

Horrible! Crab cakes were the size of silver dollar pancakes and not cooked through, a barely tepid bowl of soup and a shrimp/​pasta dish that was inedible. The only reason I’m giving it 2 stars if for the outstanding young lady that waited on our table. Lexie was wonderful! Sadly, even her great service and sparkling personality aren’t enough to ever bring us back here.

My wife and I had gone to Ruby Tuesday’s tonight and we thought that the service and food was going to be really good like all the other times we ate at a Ruby Tuesday in the Phoenix area. Well tonight we were WRONG. The waiter who was probably in his late teens or early 20’s had came and took our drink order and came back about 5 minutes later with our drinks and took our food order. One of the times the waiter passed our table, my wife had asked for some sugar for her ice tea, the waiter in turn said that it was there on the table and when my wife showed him that there was none he insinuated that she had placed the sugar packets with the holder as well as the salt and pepper grinders in her purse. 2 tables came in and were seated right near us and their orders for drinks and food was taken after ours. The waiter kept telling us that our food was coming and after the both tables around us were served their food, I had asked him if it was going to be much longer. The waiter looked at my wife and said «He didn’t know, he didn’t cook the food, he just served it» all in a rude tone and manner. We had asked to speak with the manager and instead of him going and telling the manager that we wanted to speak with him/​or her, he went to the hostess stand and came up to our table and said that the one table was there for 47 minutes and we were there only 20. If I would of realized at that time what the exact time it was that he said that, I would of corrected him on the spot since we had reservations for 7:00 pm and arrived at the restaurant at 6:57pm.and it was approximately 7:45 .After the waiter had «informed» us on how long we were waiting, he then went and got the manager. We informed the manager on what had transpired and told her to cancel our food order and to tell me what we did owe for the soft drinks and salad but she said not to worry about it and to call the general manager in the morning about this situation. She then went and got his business card for me to call him, which I plan on doing first thing in the morning.

2^nd time going here, 1^st time had a small issue no biggie. This 2^nd time had a couple issues with the order again, However the General manager was a sweetheart. He took care of the problem right away. The burgers and appetizers are exquisite! Good prices great drinks and great staff. Definitely will go back.

I am not much for chain restaurants but came here on a business lunch. I asked the server for the california turkey wrap, she wrote it down proceeded to move on and then stated «do you still want this, we do not have avocado», that is the whole purpose of the wrap. I ended up getting the salmon Caesar wrap which was delicious. The service was pretty good but we were about the only table occupied as they opened at 11 and we should up at 11:30. I would go back for another business lunch here.

If not for the curteous and very professional bar tender. .. I would have most likely gotten up and left. It’s been years since I’ve been in an establishment ran under such lax prefessionalism. To start, I walk in to the host standing at the front desk with his hands down the front of his pants, almost to the elbows tucking in his pants.
As I order I watch several employees drinking at the bar and placing their cups around on teb back side of the bar to pick up often, granted I am sure they were only soda, but this behavior was never acceptable at any establishment I’ve owned or worked at in my youth.
I then get to watch one of the lead, I guess waiters as he was wearing a red shirt, rubbing up against and kissing on a young red headed waitress, as both stood at the bar, in plain view of the customers.
The most surprising part, is that the Manager was walking to for and talking to all of these individuals the whole time, not like he wasn’t aware of the behavior.
Times have really changed

This is a weekly regular spot for my family. Hamburgers are very good. Ribs and chicken nuggest are the most tender ever had. But on our last visit I ordered pasta. Never had before there but was in the mood. It was quite a surprise to rate it a ZERO! The butter was under the pasta and cold! The pasta ariund the plate was cold and only warm in the center. Very odd. The sauce looked white in the center but after a few bites i realised it had split! The butter was underneath and cold! I got disgusted and ate fries of my kiddos plate. By the time the waitress returned to our table i wasnt in the mood to eat anymore. I explained and she said she would advice the cooks. To my surprise i was still chared for it! Recommendations: make sure you are specific about how you want your meals cooked and delivered. Ask for water, napkins, spoon for sugar for coffee and sauces before the meal is served you are not left without them for another 15 min. I do plan to inform the manager in writing and be very SPECIFIC next week.

Food was good.. Great selection but just a little pricey.. Management very interested in customer service.. Need to go back to try more dishes.

After a very unhappy visit on 12÷4÷15, not only did the Ruby Tuesday district office team contact us, but so did the local General Manager. I was asked to submit a detailed letter of our experience and then my husband was on the phone with the GM, Darius, for maybe an hour. Our concerns were validated and we received many apologies. Darius invited all of us to come back and give them a chance to prove themselves.
We went on Monday night and it was a FANTASTIC dining experience. Every food item was cooked perfectly. The Caramel Apple Martini is phenomenal and the caramel apple flat bread dessert was to die for. The BBQ ribs were fall off the bone tender and seasoned perfectly. Hubby had steak and lobster and both were just right. There were four in our party and we do not have one negative thing to say.
Our service was excellent from the hostess, to server, to bartender, cook, and GM Darius. It was an amazing meal and we WILL be back — don’t ever take the Caramel Apple Martini off of the menu. It is killer with the caramel swirled all around in the glass and fresh apple slices bobbing on top of my drink. It is delicious and EVERYONE needs to go order one. I promise, you won’t regret it!
Thank you, Ruby Tuesdays, for giving excellent customer service and caring enough to contact us to make things right. We loved our meal and our dining experience.
Sheri K.

For the price you may expect more but this is nothing more than your average american chain restaurant. Just ok.

Have seen many commercials for this place and was looking forward to trying it. Absolute disappointment! The waitress was unorganized and unaware of our complete dissatisfaction. Portion size was small for the price. I ordered the grilled salmon ceasar salad. The salmon was bland and the lettuce was wilted. I should have complained but the manager was to busy with other upset customers. Don’t eat here.

So today we decided to go here to celebrate my sister’s birthday. We went in and they had a table very shortly, not that long of a wait at all. The place gave me a very cozy comfortable feelings. They had a nice section for salads and salad’s dressing of your choice, as much as u like and as many items on the salad as u want. And i must say, the ribs were on point! That thing just melted in your mouth. Would totally be coming back here:)

Sorry, not a good experience.
Thai phoon shrimp was horrible. Tasted like chili sauce and mayo mixed and then smothered on deep fried shrimp.
Ordered Prime Cheeseburger medium rare. Came out as a brown hickey puck. Good side: dogs will like it.
Ribs were very dry (ordered regular style)
High point, daughter said Parmesan shrimp was good.
Service was inattentive and perfunctory. Cruised by every now and then but didn’t notice empty glasses. Sort of a «hi», «bye» vibe.

Had the peppercorn sirloin steak it was perfect medium well loved it. Eat here often but it is a bit pricey. Also I would recommend the grilled Brussels sprouts. Great salad bar. Nice quiet atmosphere.

Been to RT a few times in other locations, pretty good overall, however we stopped in last night on our way to the race and grabbed a burger and salad. She loved the big salad bar and the burger was very good, much better than Chili’s or any place like that. The prices are very reasonable and I was very happy with service nice people too. Definitely recommend coming here Im sure we will return

good food and great service most of the time

We enjoyed dining at this location. The staff was all very pleasant and welcoming. Prices are decent and the food is good! Staff is always attendant to the salad bar and never rolls an eye when you ask for fresher veggies.

Everything from the perfect service to the wonderful steaks we had warranted 5 stars. Great onion rings and crisp-​tender green beans accompanied. We ate outside and the evening breeze was very comfortable.

2 stars only because our server was very nice and attentive.
Food was not good at all. We both chose chicken entrees. The chicken was undercooked, the sauces had no flavor. One was a hickory bbq, the other a cream sauce with mushrooms. The mashed potatoes tasted like instant.
Ruby Tuesday used to be known for their wonderful salad bar. It was very limited and out of a few things as well.
Unfortunately we will not be back.

I wish I could rate 3.5 instead of only three. Went here tonight with my mom and boyfriend. First time too and based off the reviews I had my standards pretty low. We ordered Flatbread for our appetizer, it was okay. It had its moments but I’ve had better. I ordered top sirloin with mashed potatoes, while the other two ordered ribs. I tried some of my boyfriends baked macaroni and I didn’t care for it. Then again I don’t like baked foods half the time so I’m biased. The steak. I ordered medium well and it was a bit burnt on the top for my liking, tough to cut as well. All forgivable if they didn’t cook it with so much salt.
Mashed potatoes were good but very buttery. The food is what made me deduct the rating, that and the insane price at the end. For three people and no alcohol it was $ 78 bucks, not including tip. Another reason why I deducted half a star (I said 3.5) is because I pointed at the Absolut Strawberry Lemonade and I got non alcoholic. Lady, I know I look young but I wanted a drink. Happy hour prices are decent though. I’d probably go back for the alcohol prices during Happy Hour and maybe get a different appetizer.

Came here because of reviews saying they have a great salad bar here.
However, they don’t pay attention to the items at the salad bar. Leaving empty or almost empty bowls.
A few weeks ago I was at a Sizzler and was incredibly impressed by the hustle of the staff when it came to replenishing the salad bar. They were fantastic.
I would expect at least the same attention to detail, or more, that charges more for food.
Friend dining with me ordered a hamburger. Server asked him if he wanted «everything». He said he did.
Burger arrives and there’s no onions, mayo, mustard, etc. Evidently Ruby Tuesday’s defines «everything» differently.
Weird thing. Their napkins here are so cheap that you can see through them. What is up with that?
Lastly, ordered soup and the don’t bring any Saltines or oyster crackers.
A person should get crackers when a single meal is $ 20.