American RV

This place is a joke. A friend had a 5^th wheel hitch installed by them that cost $ 3000. They promised him his hitch would be installed in 3 hours. He had a trip planned and paid for, the following day. He got a call 5 hours later stating that they needed 6 self tapping screws, which could have been bought 3 miles. The owner would NOT go get the screws and have them installed because they were about to close. He stated the trailer would not be finished over the weekend and it now wouldn’t be done until Tuesday. All this place had to do was screw some screws to secured his capture plate. We dealt with Jason and he totally did not care because the job had already been paid for. I’m writing this review because I was suppose to go with him on our trip this weekend with my 5^th wheel, now I’m going by myself. I’ve never seen a company with such horrible customer service that could have been fixed with about 30 minutes worth of work. If you are looking for a place to do hitch work or anything on your truck or RV, look somewhere else and save yourself the headache.

We took delivery of our Four Wheel Camper in December of 2014. We love the unit and we were very happy with the sales process. Since then a few maintenance issues have come up. I have contacted American RV three times with nothing more than questions on how I should take care of my problems. All three times they said they would pass my questions on to the service department and someone get back with me. It’s been over two months and still no reply.
It seems that American RV is good at selling units, but does not have much in the way of follow through with service after the sale.
This is no reflection on Four Wheel Camper, as I have contacted the manufacturer and they responded quickly to resolve my issues.