Visionworks Doctors of Optometry

I have been using this location for years, because I like the optometrist, and because they are flexible with my appointments if I get held up (I live relatively far away). My biggest complaint are that the place seems understaffed for the volume of customers (I go in on my days off on weekday mornings, which are still jammed). The wait times for assistance with frames and for lens turnaround can be long. I also am disappointed that I’m rarely called when my new lenses & frames are ready – I always have to do the calling.

Poor service at this location. I had an eye appointment done here and the office ordered the wrong prescription contacts on three separate times. The eye doctor told me that he would have to charge me for a refitting because of the number of times I had to come back, mainly because he could not get my prescription correct in the first place. If you’re looking for a competent doctor and office, you may want to look elsewhere.

I was in a time crunch with getting my 9 year old glasses (first set) before we move overseas and we visited the Landmark Mall location and was pointed in the direction of the kids eyewear, to fend for ourselves. I had my son try on several differnt frames, then had to go ask for help with the one we picked. Extremely slow help, they just didn’t seem they cared about our business. After getting his eyes measured for the lens the gentleman finally said, «oh we may not have these in stock. You can order them and it will take about 10 days». Seriously?! My gut told me to walk away, we did, with my son pretty dissapointed that he wasn’t walking away with glasses. The next day I found the baileys crossroads location and went in (by myself while kids were in school) to see if they had that frame in stock. I was greeted the moment I walked in by Selena, she immediately sat me down and started figuring things out. She made a few phone calls, one to the place we were to get his measurements, and boom, done. She got them made and we picked up an hour later! We also ended up ordering two pairs with a deal they had and they didn’t have that same frame, we took the last pair, so she called another location, told them to send them to her location, boom, we will have them in hand in 3 days! When we went in to get my son fitted for them, all the ladies were so helpful and pleasant! Amazing staff! Highly recommend!

I went here after my last pair of contacts started fogging up, and I was unable to order more because my last contact lens exam expired.
I searched the area for contact lens places, and settled on a different place, with great reviews. But that place told me they didn’t accept my vision insurance (first time using vision insurance), so I called the vision insurance company and they told me the closest place to my work was Visionworks. Read the reviews, and had a bad feeling about this place, but besides blinding me, I didn’t care because I needed an eye exam asap with fresh samples to carry me over.
Walked in, and was immediately greeted by a very helpful and friendly staff. But this was mentioned in all the reviews. They helped me out, and when I told them about time constraints, they accommodated me by hurrying the process.
Then came time to have my eye exam. The optometrist was extremely knowledgeable, and extremely helpful. The last place I went to was Costco, and the guy was alright, but not as thorough as this optometrist. Although I had some time constraints, I decided to push my errand back because the optometrist wanted to get my vision to be right on. So he set me up with 3 different contact fittings to get the correct prescription, doing separate tests for each, finally getting the right prescription.
I was very impressed with how thorough the exam was, and the employees were very helpful as well. I don’t usually give out 5 stars, but this was above and beyond any vision exam I’ve ever experienced. I will happily be going here from now on for my eye exams.

The staff working at the front of the store were great and very professional. The doctor on the other hand didn’t seem to know how to properly talk to customers.
I’ve been wearing contacts since I was in middle school, though admittedly I stopped in college because it was expensive and I’m lazy. I went here because I was getting married and would finally need contacts again. That, and it’s where my vision insurance was taken. It had been so long since I’d worn contacts, I’d developed astigmatism and hadn’t realized it. The way the doctor informed me of this gave me the impression that he thought I was a moron for not knowing this.
What really set me off was when I went into the back area for lens fitting. Another customer was there with her daughter trying on contacts and her daughter’s stuffed doll was resting on the chair I’d theoretically be using. It’s not a big deal to me, and the woman asked her daughter to move the doll so I’d have a seat, but the doctor interjects and says «no it’s fine. She can stand.»
…I’m non-​confrontational, so I probably WOULD’VE stood anyway to avoid asking them to move over, but I couldn’t believe he’d spoken for me. I felt like a second-​rate customer rather than equals with the other lady and her child.
It didn’t feel like he appreciated my business. So I went and found a different VisonWorks.