Bainbridge Heating & Air

This was my first experience using Bainbridge Heating & Air. Based on my experience, I would recommend this company and will use them again when the occasion arises. Our service technician, Eric, arrived on time and was very friendly and professional. My issue was with the thermostat power going out and I had previously determined that the thermostat panel was receiving no power (it is a wired one, not battery-​powered), but was unsure how to locate the source of the open circuit. Eric located the issue as a blown fuse within the furnace. While performing a tune-​up on the furnace and heat pump, he discovered a bad fan cap, ODU contacter, and leaking schroder valve which he recommended replacing (each 14 years old). The quoted prices seemed reasonable and the work was completed quickly. I was very pleased with the service.

I’m a contractor in California with a beach house on Bainbridge. I’ve been dealing with subcontractors for forty seven years building and remodeling homes in Sonoma county. This company was a pleasure to work with. They were prompt in giving me a bid, showed up when they said they would and the finished job performs as expected. If I were building in their area I would give them all my work without looking for competing bids.

I’ve used Bainbridge Heating and Air for several jobs in the last three years and the service and workmanship has been stellar each time. I couldn’t be happier with the level of service. They make me look good to my clients! Thanks.

I bought a house 4 months ago in Oregon and needed to have the filters in my air cleaner replaced. The air cleaner is a Coleman unit, which you can not buy parts for directly from Coleman. Rather I had to go through a Coleman dealer. After calling 5 dealers (3 of whom never returned my call), Bainbridge Heating said they could help. Despite that this company only provides in home services, they went above and beyond and ordered the parts for me. Unfortunately I do not live on Bainbridge Island so I asked if they could also ship the filters to my house in Oregon. They were quick to respond to my calls and followed up with me on all the steps of the process. I am also happy to report, that despite these hard to find air filters, when I received the package in the mail they were the correct filters.

I would steer clear of this company, they may come in low bid, but remember, «You get what you pay for» My landlord used this company to install a heat pump in my house and his own. When my heat went out, they were called for the warranty work. I am now 32 days out and still without heat. They have been rude, and unprofessional. They come early, late or not at all. They sent the wrong part, the part failed. It is too cold to work out here, it is too wet to work out here, I’ve heard it all. We live in Washington, go to the job site prepared. I am thankful, that I am not the one paying this company. I know my landlord wishes he was not.

I wanted to have a new heat pump installed in my house and started out with estimates from all the big name places (Costco, Home Depot, Lowes) and a few local places including Bainbridge Heating and Air. When the owner (Curt) came to do an estimate he was upfront about all of the work that needed to be done and didn’t try to hide the cost with hidden discounts and rebates. When it was all said and done, the next closest bid was $ 500 more than what I paid to Bainbridge Heating and Air.
The day of install went really well, the crew got to my house around 9 am and finished up around 4 pm so I experienced minimal downtime with my heat which is a bonus in December. They did come back the next day to install a filter they had forgot but this only took an hour at the most. The crew was very courteous and professional during the whole process and was able to answer all of the questions I had. They’re even part of Kitsap County’s Repower program which combined with some other energy upgrades I had done, got me another $ 400 rebate on top of the $ 1800 rebate I got from PSE for the heat pump.
It’s been 4 months now since I’ve had my system installed and I couldn’t be happier. My house feels much warmer and I’ve seen on average a 30% reduction in my electricity costs. I’m not sure what happened in these negative reviews but I would highly recommend you give Bainbridge Heating and Air a call if you’re looking into getting a new heating system.

Tried to to the «island thing» and support local business but after two messages and no return calls… I guess it is time to move on (or actually off the island) and find another source. Does anyone know of a heat & A/​C company that wants an annual contract to service a residential home on the island.

Lost our heat a couple of days ago and called Curt. Given the weather, he was swamped but walked us through a temporary fix. Scheduled a service call for Monday and he called this morning (Saturday) and asked if he could come over this morning. Diagnosed the problem and had it fixed in an hour. Like another reviewer, he also checked our gas fireplace and had that repaired before he left.
This is the kind of customer service you’ld like to have but don’t often see. I’m a customer for life!

My heater stopped working in my house last Tuesday. It kept tripping the breaker and wouldn’t stay on. I had a coworker recommend Bainbridge Heating & Air. They raved about Curt and his work, professionalism, promptness and price. It turns out that my neighbor also uses him for their services often. I called Curt and he said that he was completely booked and couldn’t get to me for 5 days (Monday). He decided to work on Saturday to help with his backlog of work. After checking the heater and not finding a problem there, he check the fuse box. He found that the screws holding the wiring breaker was very loose. He tightened it and the power stayed on!
Curt noticed that my gas fireplace was off and asked why I wasn’t using it to heat the house. I explained that 3 years ago I paid almost $ 700 to a company that had to rig the fireplace because parts were unavailable. He said he would have a look and figured out a way for me to use the fireplace again!
Then on the way out he helped correct a small issue with a GFI outlet.
Curt was exactly as my friend described. Friendly (funny), very professional, more than prompt (he was two days early), and the price was right (trip charge plus minimum). I was expecting to pay for part on the heater and possibly wait. Now I also have my fireplace back.
I rarely write reviews and rarely recommend services unless they are outstanding. I highly recommend Bainbridge Heating and Air.

I could not be happier with the service that was provided. I woke up in the morning and the house was 55 degrees, I checked the heat pump and it was a solid block of ice.
I called the company that serviced it last time and they said that they could fit me in next Tuesday. I called Bainbridge Heating and Air and told her my situation and she said that they were booked solid, but she would make sure that someone would come out at the end of the day, about 4:30. The OWNER showed up at 1:00 to diagnose what was wrong with the system. He tested the system and diagnosed a low refrigerant level, but it is an old system and uses an uncommon refrigerant, so he had to get some. He was back by the end of the day with the right refrigerant and my family had heat last night. He called this morning to see if everything was working well, and it is.
They saw that I had an emergency, went out of thier way to help me, and did it in nice and professional manner. Next time they will be my first call!

Had these guys try and replace a water heater. Left them with job to finish as I headed out of town with their assurance all would be completed. Got call from my teenager that night, no hot water. Called and left a mad message on their voice mail and then talked my teenager through how to look at job and find problem, found water off at heater, turned on and it worked. When I got home days later to look at job found water gushing from loose fittings, earthquake strapping attached with a sheet metal screw to the adjacent furnace and later found that they had never gotten a permit nor had job inspected, need I say more? Called to complain, owner said job had gone to @#$% and would call back sometime to fix then hung up on me, never called back, done forever with these guys, need say more?

Dont know what happened to my review I wrote last year. But I am ready to call my neighbors and tell them to beware as they are over there now… These people are the biggest Sheister and RUDE… they act like they are doing you a favor and talk down to you… I highly recommend you use someone else.

I agree with Robin. They have huge egos at this company. Go with someone else, anyone.