Royal Taxis & Limousines

I would like to give this company less than one star, we hired them for our wedding on September 14^th 2013. I called and talked to the owner Rav and he quoted me a price which was decent. I explained to him that we would need the van for 8 hours total taking our guest to and from the park and ride and our venue the ENTIRE TIME between noon and 8pm. Never once did he mention he was giving us a low price or a discount. I also asked him if there were any fuel charges or any mileage charges and other various questions about the price or extra charges so that we could budget accordingly.
This girl shows up late, she was hired that morning. she told my guests she had her interview at 11am and she started at noon for our wedding! She told them it was her «trial run».
she shuttled from noon to 2:30 … then disappeared…
I had guests that had to leave and were waiting for THREE HOURS, we called the company and asked where she was, he pretended he had no idea and that he would call her. He text us and told us she was out of service and couldn’t get ahold of her. then text us again and said when she comes back to have her call him (Like that was OUR job?!)
When she finally came back she did not even come all the way to the venue. My guests had to walk all the way up the hill to her, she took only 2 people up at the top where there were a bunch more waiting at the bottom for a ride and made them wait! She drove half way back to the park and ride and dropped guests there and made them walk! She pulled out in front of a car (which happened to be one of my other guests) almost making them hit her & she did not even stay till 8 to finish shuttling.
We had to text and talk with the office or whoever it was through the whole wedding, no one wants to waist their wedding dealing with this.
The guy gave us a $ 50 discount for this chick being gone for HALF of the time we scheduled her for! It was bullshit!
He argued with us and was quite rude, he told us he had no idea where she had gone, but she told us he was the one who told her to take a break until 5:30 and then come back.
Then he tried to tell us that they told the guests that she would be back at 5:30 which was a lie, why would the same guests that they had supposedly told this be so upset that she was not back and not mention to anyone that they had been told this?!
He would tell us one thing and she told us another, Just calling him out on his lies. So either she was lying to us about her boss (which doe not look good on her part, especially on her first day) or he was lying to us.
Either way it was a very unpleasant experience, between the missing hours, the disrespect, the hassle on such an important day to us & the lying the company did, we will never use them again. VERY unprofessional Business.
I cant believe we still used them and gave them a chance despite the other bad reviews. Our recommendation is to listen to the reviews and avoid using this company!

I hired this service for my wedding about a month ago. The limo driver showed up late for my ride to the church and played the «True Lies» movie dubbed in Indian while my (new) husband and I were being driven to the reception. I’m willing to forgive a lot, but being late to arrive at my wedding when I’m paying a hefty price for the photographers to take pictures before the wedding is unacceptable. Time is money, and is very important on a day like this, don’t waste your time with this company for any special events.

I would NOT do business with these guys again. The Limo driver was an hour late to pick up my wife at the wedding, the movie playing during the entire ride was not appropriate (some action movie really sets the mood /​sarcasm), and the driver had the audacity to ask for payment when he dropped us off to the reception!
We planned this for months with a wedding planner so I thought all the payment arrangements were set. So I had to run to my wedding planner in my tux while my bride and the limo driver waited on the sidewalk.
Our wedding was perfect with the exception of this experience with the limo driver. Thankfully, the wedding planner, photographers, reception people, and the DJ were more than great and professional. They were all perfect! They all got our praise and tips.

DON’T RELY ON THIS COMPANY. They just left me high and dry without a viable way to get to the ferry on time (it was too late to call another cab company). I now have to drive to make my ferry boat (whch I need to be on to catch a flight).
Because of their unprofessionalism and ineptness, I now have to incur more than $ 300 in parking fees at the airport (either that or expend a similar amount to park at the ferry terminal).