AT&T

ACCT # 145 519 382
AT&T is trying to bill us for $ 137.86 for service from mid-​October, through January 2016, and is threatening to send it to collection and report it to the credit bureaus, despite canceling out service mid-​October when we moved to a location where AT&T couldn’t provide the Uverse internet service we needed, and switched to Brighthouse (TimeWarner Cable) instead. There never was an installation done, or any service from AT&T at our new location, yet we continued to get bills for service despite me calling them 3x a month to complain and tell them our service was canceled and to stop sending bills. Every time I was assured the issue was resolved and there would be no more bills, yet we still continue to receive threats from AT&T.
As this issue has not been resolved after talking to countless supervisors and employees who all claimed the issue was resolved, I am escalating this issue, and will be leaving complaints about this problem on all the major review sites. I was an AT&T customer for almost 8 years, and should not be treated this way. Disgraceful. If this gets reported to the credit bureaus, I will pursue legal action immediately.
I do not want to receive one more piece of paper from AT&T about this issue. Although AT&T should provide compensation for the countless hours I have spent on hold and speaking to your employees trying to get this resolved, I will be satisfied if I do not receive anymore threats. If this is not remedied, I will have my lawyer pursue legal action for harassment.
Update: 2÷26÷16 — I changed this from 1 to 2 starts because AT&T resolved the issue finally after I went through the BBB. A customer shouldn’t have to go through the BBB or Unilocal to get resolution. This wasn’t a one-​off situation either, as I spoke to 10+ people at the company who weren’t able to fix a simple billing issue. Hopefully AT&T resolves the communication problems that resulted in this problem getting to this point.

Well today I went into the Att store to purchase my daughter her very first iPhone 6, I had a appointment for 4pm and I got there about 3:45, I was greeted by a energetic sales associate named, Jayda, my original appointment was with the main team leader by the name of Angie, but due to her position in the company, her associate Jayda handled my transaction, and took care of my every need, from setting up my daughters phone, answering every question my daughter had, I’ve always gone to Angie and have received the best customer service and now with Jayda as being part of our team she’s a great addition, so I am giving Att 5 stars but if they gave 10 I would, anyways everyone go on down to and ask for either Jayda or Angie and they will take care of your every need.

I would give this at&t store zero stars but I gave it a one just to right a review… Horrible customer service… Every time I go in for a billing question they just piss me off even more than I already am…

Don’t go to this store!!! Worst customer service EVER!!! We bought 3 iPhones there and the sales man sold us the monthly indie ace and said it cover a replacement. We would have to pay a small deductible of $ 60. One year later one phone is broke and now we have to pay a $ 150 deductible. When I explained to what the salesman told us all I got was «that’s our policy». HORRIBLE!!!

For the past 8 months I have been dealing with AT&T regarding getting a land line for my father at an assisted living facility. My father suffers from Dementia and Sundowners Syndrome. We purchased a phone where family and friends can call in. He can’t dial out. Previously, he was calling family members looking for his imaginary wife all hours of the day and night.
We started trying to get the phone installed into his room in August 2014. In October after two to three attempts the phone finally was installed.
Billing has been a nightmare! You go into an AT&T Store and they don’t know how to help you with a landline. They just referred us to the customer service phone number. When dealing with the customer service line and attempting to set up auto pay, they don’t seem to get it right. Instead, the phone is shut off for non payment. All they would say was that the credit card expired. I have used the same credit card number for many years and with no problems in purchasing other items.
It is a shame how AT&T treats its customers who are trying to help family members with Dementia.
If there was another affordable option I would take it. I feel AT&T’s attitude is take it or leave it.
Lance L.

AT&T in general is tough to deal with. This store is alright. Maybe better than most. A bit busy but the keep it really staffed.
I don’t have to wait a long time to get helped it just always takes forever to solve whatever problem Im having.

These people are BOLD FACE LIARS. I recently changed my phone from a go phone to a regular service phone. Several months later I added my husband when they advertised (add a line for 9.99). They don’t tell you that there is an additional 30.00 per month. WHAT A CROCK… Ofcourse your in a contract so I’m stuck… Will never use this company again EVER…

Worst customer service. Very poor people skills. I will never return nor will my friends or family. They need to rethink their approach to driving business and not rely on a big corporation name to cover them.

I love my iPhone, and I love being able to walk into any AT&T store and get fabulous technical service for it without an appointment. I was out and about this week when suddenly anything involving data on my phone stopped working. I could make phone calls and text, but I couldn’t check my email, check my Facebook, or surf the internet. I decided to use my Unilocal phone app to find a local AT&T store to go to and… NO DATA = NO Unilocal APP. SHIT JUST GOT REAL.
I went old school and called my mother and had her get out a phone book to find this location and set off to find it. It is located on a pad building easily visible from the street which made it quite easy to find.
This store was full of customers and was quite busy. There were two employees waiting by the door tablets who took my name and put me on the list which is posted on a monitor suspended from the ceiling. I was sixth on the list, but I could see that one of the people ahead of me had requested a particular associate (I didn’t even know you could do that) and one had requested a Spanish speaking associate so I had high hopes I might be able to jump the line a bit.
The store was brightly lit with plenty of open space. There are fluid lines in the curved drop down section of the ceiling that gave a feeling of flow and movement to the space.
It seemed like a long wait, but there were ten employees out front helping people plus the two greeting people and signing them in, so they were well equipped to handle the rush. When Michele, the employee assigned to me, approached me she was quite friendly. She asked if I wished to upgrade my phone and when I told her I was happy with my phone she laughed and made a joke about me waiting so long to see her because I was satisfied with my phone. :)
I told her what was wrong with my phone and said I hoped it was something easy that she would laugh and fix quickly. She promised not to laugh, though I told her that if she could get me back on my way quickly she had my permission to laugh all she wanted. I won’t go into the embarrassing details, but she had my phone working in less than a minute and I was back on my way. Okay, I’ll spill the beans, she turned it off and turned it on again and ~ voila! Seriously, that is a tech person’s number one trick because it really works. It’s what I usually try first with computers.
Anyway, pleasant atmosphere, efficient handling of customers, friendly and knowledgeable tech people ~ what more could I ask for? Oh, there was no charge for the tech support, there never is when I go to AT&T stores which is what I like so much about using this company for my cell service.