Bakersfield Auto Body

We had been in an accident and because you can choose your own body shop, I started doing some research on the best place to take it. Not only did they have good reviews online but others gave the thumbs up. Starting with the girls in the office to the techs that did the job — we were impressed. They finished our car before the date they gave us and everything looked amazing! I would highly recommend using them!

My vehicle was recently bumped in a parking lot. Luckily for me, the driver that damaged the vehicle brought it to our attention. His insurance paid for the repair and car rental fees. I took my vehicle to Bakersfield Auto Body. When my wife opened the door, she noticed that it would not beep as it normally did prior to it being repaired. Also, when the doors were locked, the front yellow signal lights in the front of the vehicle were not blinking as usual when the door was opened. When I called Bakersfield Auto Body, they told me I needed to take my vehicle to the Honda dealer to see if the problem had been caused by the accident. If it had been caused by the accident, the insurance would pay for it but if it was not caused by the accident I would be responsible, leaving Bakersfield Auto Body out of the picture. I asked the Bakersfield Auto representative what kind of warranty do they have on their work that they cannot inspect my vehicle. Instead of asking me to take the vehicle back to their work shop for an inspection, I was being told to take it to a mechanic at the Honda dealer. I told him this problem occured after the repair was done and not after the accident. I called the insurance representative, he said they did not refer me to Bakersfield Auto Body and could not advocate on my behalf but that I should not take my car to a mechanic. I called Bakersfield Auto Body again and the representative reluctantly agreed to inspect my vehicle. I was out if town and did not get the vehicke myself. My wife told me what the problem was over the phone, so when I had a chance to see the vehicle, I noticed that the hood had been left open. I closed it well and my wife locked the doors and we noticed the front signal lights flash. My wife opened the door that had been repaired and it made a beep sound. So we knew the problem had been caused by the hood not being completely closed after it was repaired. I called the auto shop and left a message so that I could tell them the problem had been resolved but no one called back. Everything turned out okay but this shows that Bakersfield Auto Body was trying to get out of its warranty obligation by telling me to take the vehicle to a mechanic to see if the problem as caused by the accident. I try to do business with honest businesses, I doubt Bakersfield Auto Body was trying to do right thing in my case.

I’ve had nothing but good service and great results from Bakersfield Auto Body over the years.
Recently, I broke the handle on the inside of my driver’s door. I figured $ 100+ in parts and another $ 150 in labor is what I could expect.
But I dropped by here, knowing they could «get it done» and was amazingly surprised that is was going to cost me just $ 82 and change … for both parts and labor!
I got the estimate about 3pm, and they called me the next morning around 8:30 to tell me the parts were already in. Stopped by the next day, and they kindly called someone up on the spot to handle my repair, and 20 – 25 minutes later, I am on the road again!
You’d never know I had broken it in the first place.
The crew overall is nice, willing, and very able to take care of just about any body repair need.
They’ll definitely keep my business for any future needs!

I’ve had repairs here twice and each time I have come away feeling disrespected.
I’ve dealt with the same (male) employee at the front desk twice. Usually I get what I give in customer service situations — polite, cheerful, patient. Each time I spoke to this man, his attitude reeked of superiority and «OK, little lady» attitude.
One time in particular, when I was picking up my car and mentioned I had gone to the Toyota dealership nearby to pick up a branded replacement rim for my Prius, he literally smirked at me and pointed out that I could have had it done at the shop. It’s rare when someone makes a special effort to make me feel foolish. I was mildly stunned and said that I would have been happy to buy it from them if someone had told me I could.
He apologized, but I was turned off and I don’t think he would have done that if I was a man. Read the other reviews — they display a clear pattern of problems dealing with female customers.
The other employees are polite, and the repairs done to my car were decent, but I don’t think it’s a coincidence that I walked away feeling condescended to on two separate occasions. I don’t like being talked down to when I’m paying a few hundred dollars of my hard-​earned salary. I’ll go somewhere else.

My new Infiniti needed some body work done and I didn’t know who to trust to do a good job. I usually look to Unilocal but there were many mixed reviews for most of the places around town. I was referred to Bakersfield autobody by the Infiniti dealership as they said they worked with them on their cars. I have to say that the overall experience was very positive. I just picked it up today but it appears that they did a great job. I worked with Dave and he was very responsive to my requests and was very helpful. Everyone in the office gave great customer service and I highly recommend.

Just bought a new toyota a week later someone banged into my rear at Costco Rosedale as I was pumping gas. Bill Wright Toyoto recommended Bakersfield Auto Body for repair. David estimated damage and repair and professional, courteous and on time with delivery. Vell oiled and seasoned business with great coffee and friendly staff. Highly recommend!!! Ed Harrison

So far so good. I picked up my daughters car today. Everything looks good. I have used them in the past and haven’t had any problems.
They did a great job and my daughter couldn’t be happier!

Beware of this shop. They do poor workmanship and when a mistake is brought to there attention they try to blame the customer and act like they are doing you a favor. I would not recommend this shop to anyone. They are rude and talk down to the customer. If you are not satisfied with there work please report them to the BAR… The Bureau of Automotive Repair 335‑7400.

Bakersfield Auto Body has been the worst automotive event in my 30 years of driving. The first time I picked it up found many visual things by glancing at it at pick up. They couldn’t get anything right and took it to the dealer finally to have them fix all that was wrong and fix all the suspension work that they did. My paint and trim is still not right from my first 3 visits with them with a 100 mile round trip with 2 cars to Bakersfield Auto Body. They outsourced the suspension damage to a tire store that made it worse that it was after the first time. The outsourced work was weak on the window and the tire that was replaced was $ 50 more than I paid for them locally. It took over 2 months to get my car back to driving condition after taking it to them. The dealer said my car was unsafe to drive and still needed 4k plus in repairs with repairs to their repairs. The owner Kim was rude, slammed the insurance companies that bring him business and made sure that the customer IS NOT KING at his place of business. There is no reason in my mind why they are no longer a Farmers Insurance Certified Shop!

We were eager to have our car repaired after a recent accident. Based on our insurance companies recommendation, we selected Bakersfield Auto Body. At the initial inspection, the inspector «bulldozed» my wife, telling her that certain items were not caused by the accident and would not be covered (despite the items not appearing until after the accident). Afterwards, I went in to try and find out more information and was given the same treatment, as if we were trying to scam the company. I understand that there are some folks who commit insurance fraud. This however, does not give anyone cause to try and bulldoze folks into submission. The counter agent and inspector were rude and combative. We left and took our car elsewhere, where we were treated with respect.