Big 5 Sporting Goods

I do like the prices I can find here. I got a sleeping bag for my son who sprung it on me like hours before he had to go. Of Course! and I couldn’t find anything anywhere. So I remembered Big 5 and there where a lot of choices. I found one that was like 10 °F so for cold weather and my son said I work perfectly. And it was only 29.99 awesome price. Service was friendly quick and easy he even went in the back to find it for me.

The customer service here was great I’m not a big fan of big5 but this location changed my mind. very help staff. thank you

I don’t really know what this Mona M. Is talking about. Every person that works at this BIG 5 is a saint. I have always received the best service at this location. People like ERIC and BEN make my day everytime I walk into this store. It’s stupid people like Mona M. Coming in to the store feeling they are entitled to something. That make you realize how much better you have it than them. I mean come on, she has nothing better to do than to complain about her service at Big 5.
She is too stupid to look for shit on her own, such a sad world we live in.
Mona M. obviously has never worked retail. She has no respect for these people, they work their asses off, putting themselves through school.
Let’s be real Mona M… take your bad reviews and shove them where the sun doesn’t shine. Nobody wants to hear you complain about your crappy life.
Ps. Don’t call people fat, that’s rude and childish.

My spouse and I went to the East Hills Big 5 yesterday with the current ad/​coupons in hand to purchase 2 pairs of water shoes and 1 inversion table. Upon entering the store, there was a cluster of three employees gaggling amongst themselves, all we got was a lackluster «Hi». We were clearly not finding the advertised items, but not one of the now 4 employees could be bothered. They were chatting it up with a former employee, as the fat guy continued playing on his cell phone. When we finally asked one female employee where the water shoes were located, we just got a dismissive «Oh, they didn’t send us any» and that was it. We went on unassisted trying to figure out which of the inversion tables on display was on coupon. When we inquired as to which one it was, they had no idea, I had to point out which one must be it, the employee then handed off our ad to the 4^th employee to go see if they had any in the back. He was clearly not pleased. He tossed our ad on the floor and disappeared, when he reappeared he informed us that they didn’t have those either! My spouse told him that they shouldn’t advertise items they don’t have and was met with a weak explanation that «the ad is for all the stores.». We had to ask him to call another store to see if they had one, of course they did not have one either. And we wonder why businesses curl up and die in the NE Bakersfield area! Won’t darken their
doorway with our fistful of cash again, poor, poor «customer service»!

I was in Bakersfield with my family on Sunday. I was purchasing 2 sleeping bags. Both bags were marked with a yellow sticker of $ 24.99 in a stack of «on sale» sleeping bags.
When the sales clerk rang up one of the bags for $ 29.99, I questioned why there was a price difference. As I was asking about the discrepancy, I saw her attempting to remove to yellow sticker before handing the sleeping bag over to me.
I stopped her from taking the sticker off and she went to get her manager.
The Big 5 «manager» let me know that a customer must have moved the price tags and that the real price was $ 29.99 (it’s always good for business to blame the customers).
I told the manger that it is not my fault that the items were improperly priced and that I think he should honor the price on the yellow tag (the price tag he was now removing from my box).
The manger let me know that there is «nothing» he can do and that $ 29 was the actual price regardless of what the yellow sales tag read. I told the manager I just wanted the «right» sleeping bag then. He sent the sales clerk to get it for me and stood in front of my in silence.
I watched him (2 ft away from me) as I was waiting at the register for the clerk to sort this out for me. He did not speak or acknowledge me for the rest of the transaction. No apology or concern for customer experience.
I got the refund and left the store.
In addition:
They messed up a coupon I had.
Refunded my $ 5 bucks in cash instead of back to the card I used to pay
Sent me off with a snarky «have a great day»
It wasn’t about the five dollars.
It’s about doing the right thing for the customers and admitting when something isn’t right.
I have turned this location in to weights and measures and the BBB.
I won’t shop here again.