Big O Tires

Charlene is AMAZING she is always very helpful and is very knowledgable, I truly feel that they do what’s right for the customer. I have gone to Toyota several times for my servicing on my cat and they always find an issue (new brakes, alignment etc) when I take it to Big o they always seem to tell me the opposite there not there just to make money.

Quite funny, I posted my review and still not a word from Big O tires which proves they really could care less… worst Customer service ever!!!

Friendly people, they tell you what is wrong and if they can fix it or not, i am glad i went here, i don’t want anyone doing a fast job with my car i want it done right, and if they cant fix it they will tell you where is the best place to take it that can help, i am glad they don’t pretend to know everything and are willing to tell you when its out of the box for them. grate job Brice and Charlene this is the store i want handling my car, my family depends on it.

Amazing service! They really take care of their customers and as a customer i appreciated all the help offered to me. I dont know why some of the previous reviews were less than 5 for time issues. These guys do their job if you are understanding and realize service isn’t instant and really shouldn’t be with a car.

I have been going to this store for probably 10 years. Before last weekend’s experience this review would have been a four, perhaps five star review. We took my son’s car in to have lowering springs removed, stock springs re-​installed and of course re-​aligned. To start with they told us it would be three hours. This was at 11:45 in the morning. We actually picked up the car at around 5:30. OK, this is standard issue to be dicked around with timing, I get that,
as I said we have gone there for a decade. But what I don’t get is how the car was making major «clunking» noises as it was driving, slow, medium, fast going straight, around corners, etc.
This car SHOULD HAVE BEEN TEST DRIVEN… My son came over to my place, as Big O closes at 6:00. We drove it up onto ramps, and BOTH control arm nuts were loose! And not just a little loose, you could turn both left and right control arm bolts could be turned five or six
full turns by hand. After putting a BIG ASS WRENCH on these and tightening them TA DA!
no Stupid noises. I like Brice, Charlene is great, but as for the technician we had that day.
Get a fucking clue dude the reason that it is so dark and smelly is because YER HEAD IS UP YER ASS!

Horrible service! They take forever. I took it in today at 9:30 am to get new brakes/​tires but turned out I didn’t need to (they called and told me 5 hours later) so I said just to do an alignment and tire rotation. It is 4:20 pm and it’s still not ready. This is my family’s only car, so it is important for us to have it to do anything. This isn’t the first time this has happened. On a couple of other occasions it took 5 – 6 hours to get the car back for just a simple oil change! I only gave 1 star cause I had to

I called an made an appointment to buy 2 new tires for my car. Over the home, the woman I talked to (Charlene) was very helpful, and let me know about extras I could get, like the 3 year warranty, but didn’t pressure me.
When I came into the store, the staff was very friendly, and joked around with me. I didn’t feel like I got screwed over or overcharged which is important to me being a young woman. It didn’t take very long either. They estimated 45 minutes, but I went out to breakfast for 90 minutes so, it was defiantly done by then.
Thanks for all the help Charlene and everyone who took care of me!

I was very pleased w the customer service at the front desk. She was very upbeat and professional.

First time in, but I’d go back. Went in for a tire repair, which is free, but they charge $ 19 for balancing. Tire was finished in short order, even though it was a busy Saturday morning. They charged me nothing because Brice said I’d need new tires before winter (went in ⁸⁄₂₃). One star off for not checking pressure in my other three tires.

My husband wanted to come back, I have no idea why they’re terrible. Apparently, appointments mean nothing here. We called and made an appointment, we were put in line. An hour later we’re still here. This place is terrible!

These guys go the extra mile every time
They are honest and generous. Rarely does a business leave me with such warm fuzzies that I will take the time to write a review. I will never go anywhere else (this review is specific to the coffee rd. location) thanks Big O for hooking me up!

The customer service has always been very good. Brice is always helpful and the store is clean. All the front desk people are friendly. They are good to their word; if it needs to be corrected or repaired, they are spot on.

I bought another set of four tires here my third times I’ve bought here i have bout other places but they said 45mins took 1hr 15 mins but all in all a good exp I just went over to Taco Bell and ate some food no big deal

I don’t know why this place gets bad reviews. Every time I have come here they have all been exceedingly nice and have helped me out in every way possible. 5 stars for the help and the service.

Came in to get a tire quote, but left unhappy. Shady business and very unclean building.
I asked for the cheapest tires they have available. I was quoted a price for tires on a corolla that cost more than the tires on my sports car!
When i asked why, the adviser said that was the price. I explained this didn’t make sense and asked her if this was the best she can do. At this point she came up with a cheaper quote.
of course i asked her why she didn’t simply give me this price when i asked her for the cheapest tires. Shady business workings like this aren’t how i like to do business. Just give me straight up answers to my questions and i will make the decision on whether i will purchase your goods.
I won’t be back to this shop. Too many other places to get tires in bakersfield to mess around with a shop that is trying to be dishonest about prices to make a few extra bucks on you.

Scenario: Anytime my family needs tires, oil & filter change service, or a flat tire fixed we go to Brice and company at this location.
Product: It’s like any other Big O in the sense that they have a wide selection of tires and automotive services. However, I know for a fact that they’re tires are a good $ 20 – 40 cheaper than in the Bay Area since I bought a pair up there and a pair down here.
Service: This is where this store sets itself apart. Brice, the manager, is the friendliest and most helpful tire store manager I have ever encountered. Besides providing great service, all the employees take the time to discuss options regarding your vehicle. They always recommend the best deal, not just the most expensive product or what’s «on sale» that day. They also take the time just to chat and make you feel comfortable, which is important when your day just got ruined by a blowout. Also, there service is generally very fast compared to a lot of other service stores.
Atmosphere: The friendly atmosphere could fit in here too. It’s easy to find the store along the roadside, there’s plenty of parking, and there are a few stores up and down the road if you want to take a short walk and run some other errands or grab a snack while you’re waiting for your vehicle.
Uniquity: Brice and his team provide a quality product with noticeably superior service.